Customer Success Engineer

• Jan 2018 - Present

- Provide an escalation point to my client's business for any regional service issues- Hold regular service review meetings, both formal and informal, with regional customers to ensure that their IT needs are being met and to identify any shortfall in the service delivered- Interpret and manage customer requirements- Coordinate strategic pilots and projects

Technical Solutions Manager

• Aug 2016 - Jan 2018

Head of Messaging Ecosystem team at Société Générale

• Jan 2015 - Aug 2016

Responsible for the engineering and production for messaging ecosystems within Société Générale End Users Services.In charge of 10 people teams- Legal archiving product manager (Global Relay)- Build and run O365 authentication solutions (AD Azure, ADFS, SAML)- Build and run smtp solutions (ironport, postfix, ...)- Build and run messaging directories- Run mobility solutions (Blackberry, Good, Airwatch)- Run instant messaging solutions (Sametime, MOCS, Lync 2013)

Production Manager at messaging team

• Jul 2013 - Dec 2014

Responsible to ensure that messaging services are produced efficiently at the right level of quality- Overseeing the production process- Monitoring product standards and implementing quality-control programmes- Working with managers to implement the company's policies and goals- Working with engineering team to implement new or updated solutions- Supervising and motivating a team of workers

Messaging Architect and project manager

• Dec 2010 - Jul 2013

Within messaging engineering team :- Technical leader on Lotus notes and Ironport solutions- Responsible for designing messaging architectures including deployment and migration- Project manager for Instant messaging solutions

Lotus Notes expert & project manager - Société Générale

• Jun 2007 - Dec 2010

- Engineering, Projects & Operations - Lotus Domino Messaging & Groupware - IronPort - Mobility (Blackberry) - Instant Messaging (Sametime) - Engineering, Projects & Operations - Lotus Domino Messaging & Groupware - IronPort - Mobility (Blackberry) - Instant Messaging (Sametime)

Mobility consultant

• Aug 2004 - Jun 2007

- Responsible for designing mobility architectures (Blackberry, Intellisync, VPN, ...) including deployment and migration - Training for IT administrators Environments: - Active directory - Windows servers - Firewall - MS SQL - Lotus domino - Exchange server - Blackberry - Responsible for designing mobility architectures (Blackberry, Intellisync, VPN, ...) including deployment and migration - Training for IT administrators Environments: - Active directory - Windows servers - Firewall - MS SQL - Lotus domino - Exchange server - Blackberry

Training course

• Jan 2004 - Jun 2004

- Documentation - Project management - Documentation - Project management