Experience

WilliamsMarston LLC

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Partner

  • Jul 2022 - Present

• Managing Director

  • Jan 2019 - Jul 2022

  Designing practical performance improvement strategies for Finance Operations and peripheral functions across a broad spectrum of clients, increasingly within PE portfolio companies. Helping Finance teams scale to current and future conditions, drawing on experience, bench-marking and best-practice analysis. Creating Finance function efficiency and effectiveness by project managing (PMO) pragmatic and successful execution plans.

• Director

  • Feb 2016 - Dec 2018

  Specialist in operational excellence, process efficiency, organizational change and profit maximization. Extensively engaged with a variety of client companies across the US. Highlights: ­- Identified $5.7million (~15%) of annualized savings a rapidly scaling telecommunications company ­- Interim management and resolution of pressing Financial and Operational issues ­- Established robust change management techniques ­- Designed and delivered performance management training… Show more Specialist in operational excellence, process efficiency, organizational change and profit maximization. Extensively engaged with a variety of client companies across the US. Highlights: ­- Identified $5.7million (~15%) of annualized savings a rapidly scaling telecommunications company ­- Interim management and resolution of pressing Financial and Operational issues ­- Established robust change management techniques ­- Designed and delivered performance management training to 175 operational managers (from COO to Supervisor) ­- Developed sustainable six-sigma capability for continuous improvement



Alcatel-Lucent

• Telecommunications
• 1 - 100 Employee

• VP / Global Business/Strategic Operations Lead - IP Platforms

  • Apr 2014 - Jun 2015

  Lead the creation of multi-year plan for IP Platforms (7,400 HCT division) and turning long-term theory into short-term practice. Design and operate divisional monthly performance review process with corrective actions and follow-up. Establish Workforce & Skills Management and Compliance activity for the division. - Leadership of 12 month project to revise pricing approach to software products - Published global site-reduction strategy

• VP / Head of Business Operations - Global Customer Delivery

  • Jan 2012 - Mar 2014

  Business performance management and tracking for Global delivery organisation (~34,000 HCT). Identification of corrective actions and follow-up to timely and complete execution and outcome management Creation of multi year planning outlooks and business plans for major transformational activity and benefit tracking Corporate compliance monitoring and enterprise risk assessment and business continuity plan maintenance and testing - Implemented business performance… Show more Business performance management and tracking for Global delivery organisation (~34,000 HCT). Identification of corrective actions and follow-up to timely and complete execution and outcome management Creation of multi year planning outlooks and business plans for major transformational activity and benefit tracking Corporate compliance monitoring and enterprise risk assessment and business continuity plan maintenance and testing - Implemented business performance monitoring leveraging Lean Six-Sigma techniques and common project delivery dashboards

• Vice President - Services North Europe

  • Nov 2010 - Dec 2011

  Leadership of over 250 direct, and 650 indirect personnel in UK and Ireland, developing new business and delivering existing customer (both telecom carrier/non-carrier customers) projects within the Professional Services Group. Key focus on major legacy 'at-risk' contracts and led turn-around on operational improvement to meet customer SLA and commercial renegotiation to remedy counter-productive contract terms - Created and led an urgent ‘get-well-plan’ on a particularly… Show more Leadership of over 250 direct, and 650 indirect personnel in UK and Ireland, developing new business and delivering existing customer (both telecom carrier/non-carrier customers) projects within the Professional Services Group. Key focus on major legacy 'at-risk' contracts and led turn-around on operational improvement to meet customer SLA and commercial renegotiation to remedy counter-productive contract terms - Created and led an urgent ‘get-well-plan’ on a particularly significant Managed Services contract (€600M over 5 years) subsequently leading to project recovery and significantly improved customer satisfaction - Led a renegotiation of the key contract terms on the same contract, mitigating significant financial exposure

• Director of Operations & Business Strategy

  • Jan 2010 - Nov 2010

  Day to day operations of 250 FTE direct (and 650 indirect FTE) for North Europe Services division. Commercial governance and financial monitoring of Managed Outsourcing contracts and Network and System Integration engagements. Development of near-term tactical, and mid-term strategic direction to build and grow ALU's Services capabilities and market-share.



Carphone Warehouse

• Computer and Network Security
• 1 - 100 Employee

• Head of Billing & Revenue Assurance

  • 2007 - 2010

  Operational leadership of 30 personnel with annual budget of ~£20 million Directed the set-up, testing and ongoing operational billing of all Company telecom billing platforms (~3 million domestic customers / £2Bn annual turnover) as well as manage all fulfilment suppliers (format, print and post) Established and maintain OFCOM (UK regulator) ‘TMBS’ accreditation and compliance Operational leadership of 30 personnel with annual budget of ~£20 million Directed the set-up, testing and ongoing operational billing of all Company telecom billing platforms (~3 million domestic customers / £2Bn annual turnover) as well as manage all fulfilment suppliers (format, print and post) Established and maintain OFCOM (UK regulator) ‘TMBS’ accreditation and compliance



Sabbatical

• Business Consulting and Services
• 1 - 100 Employee

• Traveller

  • 2005 - 2006

  Took a period of time away from corporate life to indulge a passion for travel. I made a solo motorcycle trip 45,000 miles throughout the America's, riding from the southernmost tip of South America to the oil fields of northern Alaska. Took a period of time away from corporate life to indulge a passion for travel. I made a solo motorcycle trip 45,000 miles throughout the America's, riding from the southernmost tip of South America to the oil fields of northern Alaska.



TeleWest (later VirginMedia)

• Head of Billing & Collections

  • 2002 - 2005

  Operational leadership of 150 personnel FTE with annual budget of ~£35 million. Responsible for the timely, accurate and complete billing of telecom services to all company business customers. Maintenance of customer satisfaction and Executive point of contact for all corporate billing complaints - Led significant site reduction program and establishing 2 new centers of excellence - Delivered 34% reduction in headcount and 40% reduction in cost, while improving customer satisfaction… Show more Operational leadership of 150 personnel FTE with annual budget of ~£35 million. Responsible for the timely, accurate and complete billing of telecom services to all company business customers. Maintenance of customer satisfaction and Executive point of contact for all corporate billing complaints - Led significant site reduction program and establishing 2 new centers of excellence - Delivered 34% reduction in headcount and 40% reduction in cost, while improving customer satisfaction 10 points, and reducing the DSO 25% (releasing £8 million of debt from the Balance Sheet) - Documented and published re-write of end-to-end business processes

• Head of Strategy & Planning

  • 1999 - 2002

  Created the bottom-up annual budget (as well as the multi-year, Long Range Strategic Plan) and presented/defended them to the main Board of Directors. Monthly publication of a Group Management Report (written commentary, KPI’s and analytical review) with corrective action identified and assigned. - Established investment appraisal board - Product manager for business TV portfolio and led negotiation with channel provider (Sky) for new term-sheet. Successfully mitigated… Show more Created the bottom-up annual budget (as well as the multi-year, Long Range Strategic Plan) and presented/defended them to the main Board of Directors. Monthly publication of a Group Management Report (written commentary, KPI’s and analytical review) with corrective action identified and assigned. - Established investment appraisal board - Product manager for business TV portfolio and led negotiation with channel provider (Sky) for new term-sheet. Successfully mitigated potential liability of £23 million.

• Head of Finance

  • 1993 - 1999

  - Led financial reporting and compliance to several complex and large-scale debt financing deals - Creation of multi-year plans to support rapid business expansion - Established dedicated finance team supporting B2B Business Services Division (£250m turnover) - Represented £300m Division at Executive Board level



PwC

• Professional Services
• 700 & Above Employee

• Audit Senior / Manager

  • 1985 - 1992

  Joined Deloitte, Haskins + Sells (ultimately PwC) to complete the then new Accounting Technician qualification. Rising to Audit Senior / Manager based in the London office, specialized in media-based clients Joined Deloitte, Haskins + Sells (ultimately PwC) to complete the then new Accounting Technician qualification. Rising to Audit Senior / Manager based in the London office, specialized in media-based clients