Project Manager

• May 2022 - Present

Project Manager

• Jul 2019 - May 2022

Managing Microsoft Dynamics 365 software implementations including D365 Finance and Supply Chain Management (Finance & Operations) and D365 CE (CRM) for large manufacturing and distribution business. Managing Microsoft Dynamics 365 software implementations including D365 Finance and Supply Chain Management (Finance & Operations) and D365 CE (CRM) for large manufacturing and distribution business.

IT Project Manager

• Mar 2017 - Jul 2019

Manages the implementation of enterprise software solutions for external customers in the public sector. Following the PMBOK methodologies and principles, manages all aspects of the planning, execution, monitor & control, and close-out phases. State of Florida, Department of Management Services The Infor Enterprise Asset Management was implemented to manage the maintenance of the state's vehicles, watercraft and aircraft. This system replaced the custom-built FLEET system that was in place. • Infor Enterprise Asset Management • SaaS deployment • 25,000+ mobile assets managed in the Infor EAM system • 500 named users representing 31 agencies and departments • Directed the work effort of project stakeholders per the project schedule • Facilitated stand up meetings with customer and subcontractor • Submitted weekly status report to project stakeholders • Reviewed timesheets and approved invoices City of Sunnyvale, California The Infor Enterprise Asset Management was implemented to manage the linear assets that are used by the Water Pollution Control Plant (WPCP) at the City of Sunnyvale. This system replaced the IBM Maximo system. • Infor Enterprise Asset Management • SaaS deployment • 37 named users • Water Pollution Control Plant is primary system user • Managed the subcontractor that was hired to manage the project for TAG • Reviewed subcontractor timesheets and approved invoices sent to customer Show less

Manager, Customer Success | Professional Services Manager

• Jul 2012 - Oct 2016

Managed daily operations of the professional services organization responsible for delivering benefits to customers across the Americas. Provided the leadership to improve implementation methodologies, and improve consulting operation capabilities. Directed the efforts that resulted in improved cash flow, reduced operating risk, and netted financial savings for customers. Efforts also resulted in increased employee engagement, team productivity, and company financial results. Participated as an individual contributor on projects as required.• Provided $2.5M+ in annual services revenue to the business by delivering SaaS solutions and consulting.• Negotiated annual contract renewals worth $250K+ with top tier customers.• Slashed 30 days from time-to-value by redesigning software implementation methodology.• Improved billable utilization rate by 10% YoY by actively measuring and monitoring key metrics. • Salvaged 2 customer projects by addressing issues head on with customer’s Senior Vice Presidents.• Increased size of consulting team by 300% through active recruiting, training, and coaching.• Managed 15+ customer accounts using salesforce.com (SFDC).• Prepared an average of 2+ Statements of Work per week for sales executives.• Improved presentation skills of 3 work groups in the business through presentation and feedback loop. Show less

Project Manager

• Jan 2010 - Jun 2012

Managed SaaS and on premise implementation projects ensuring that deliverables were on time and under budget. Following a project methodology, prepared project plans, created resource schedules, managed execution against milestones, mitigated risks, resolved issues, communicsted status to stakeholders, conducted closeout activities, and captured lessons learned. Managed project budget by ensuring complete timekeeping records, confirming accurate customer billing, and communicating with the customer as the primary contact. • Managed 25+ customer implementations and upgrades in the Amazon cloud and on premise.• Managed transition of 8 “Live” customers to the cloud (SaaS) deployment model. • Managed 3 successful projects in Latin America overcoming challenges with language and culture.• Received high commendation from Newmont Mining executive for delivering a successful project. Show less

Sr. Technical Consultant

• Nov 2009 - Jun 2012

Provided technical consulting to customers across North America and South America. Primary point of contact with customer IT groups regarding server provisioning, software installation planning, and integration between OAS and customer ERP systems (i.e. SAP, Oracle, JD Edwards and Maximo). Installed the OAS software, verified system integrity, supported business/functional consultants, and delivered system administrator training. • Installed 6+ OAS systems in a combination of on premise and cloud (SaaS) deployments. • Delivered training to customer system administrators.• Supported sales executives by providing technical input to the sales proposals.• Made technical presentations to prospective customers during sales cycles.• Managed the customer support (helpdesk) and provided Tier 2 support on technical issues.• Provided support to Oniqua staff related to printers, laptops, and the local network. Show less

Software Architect, Business Intelligence

• 2005 - 2009

Performed a variety of specialized services for Mincom customers and staff related to the Business Objects reporting platform.• Investigated system configuration issues during implementations• Coached and mentored client system administrators on the Business Objects platform• Utilized online meeting tools (WebEx, GoToMeeting) to diagnose problems with customers • Trained customers on use of BusinessObjects Central Management Console and Supervisor• Modified and maintained Business Objects universes and Web Intelligence documents. • Designed and developed custom universes and Web Intelligence documents• Installing patches and software updates Show less

Software Engineer IV

• 2000 - 2005

Designed enhancements to the financial modules in the Ellipse application and provided expert technical support to our customers. • Prepared functional design documentation based on customer requirements• Wrote technical design documents for use in program development • Coded program chaneges and enhancements tomthe Ellipse ERP system• Analyzed and resolved technical issues reported by customers • Coached junior engineers

Support Manager

• 1998 - 2000

As Support Manager, I had full responsibility for ensuring that issues submitted by customers were resolved correctly and on time. • Managed team of 20+ business consultants and software engineers • Delegated work to individual consultants and engineers • Monitored progress through one-on-one meetings, team meetings, and through management reports• Reviewed the code change for quality and fit ensuring programming standards were observed• Facilitated regular meetings with customers to discuss performance goals and objectives • Conducted employee performance evaluations Show less