Front Office Manager

• Nov 2016 - Present

Guest Service Agent and Concierge

• Mar 2011 - Present

Evening Front Desk Manager

• Mar 2011 - Present

- Responsible for all guest concerns and am trusted to handle any problems with guests in a timely manner - Communicate with employees and overlook all aspects of their guest interactions while suggesting improvements that would help them work in a more efficient way - Monitor building issues and communicate with outside vendors; such as the elevator company, phone service, or online reservations systems - Work directly with the accounting department and manage billing inquires, adjustments of billing statements and postings to guests folios - Work with the sales department to assist with rate plans and promotions while translating the information to front desk agents Show less

Manager/Server

• Mar 2000 - Mar 2011

- Established ongoing relationships with staff and customers by exhibiting a friendly and professional demeanor - Assisted with various positions including server, bartender, bus person and manager up until I left the restaurant in 2011 - Learned from the bottom up starting as a bus person and going on to then know every aspect of the business I was a part of - Maintained inventory and assisted with ordering needs for the restaurant - Scheduled in-house parties by assessing needs and developing contracts - Consulted with customers regarding catering orders and ensured efficient delivery of requested items Show less