Gregg T. Berry, Jr.
Technology Support Specialist at Léman Manhattan Preparatory School- Claim this Profile
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Bio
Credentials
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Cisco Network Security: Core Security Concepts
LinkedInJul, 2021- Oct, 2024 -
Cisco Network Security: Secure Routing and Switching
LinkedInJul, 2021- Oct, 2024 -
Cybersecurity Awareness: Building Your Cybersecurity Vocabulary
LinkedInJul, 2021- Oct, 2024 -
Cybersecurity Awareness: Malware Explained
LinkedInJul, 2021- Oct, 2024 -
Cybersecurity Awareness: Phishing and Whaling
LinkedInJul, 2021- Oct, 2024 -
IT Help Desk for Beginners
LinkedInJul, 2021- Oct, 2024 -
Introduction to Network Routing
LinkedInJul, 2021- Oct, 2024 -
Learning IPv6
LinkedInJul, 2021- Oct, 2024 -
Learning SSH
LinkedInJul, 2021- Oct, 2024 -
Learning VPN
LinkedInJul, 2021- Oct, 2024 -
Cisco Certifications: First Steps
LinkedInJun, 2021- Oct, 2024 -
Learning Cisco CLI Router Configuration
LinkedInJun, 2021- Oct, 2024
Experience
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Léman Manhattan Preparatory School
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United States
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Primary and Secondary Education
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100 - 200 Employee
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Technology Support Specialist
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Apr 2022 - Present
• Provide day-to-day technical support of teachers, staff, and students hardware, software, Operating System, and school-wide system needs • Setup, deploy, troubleshoot, maintain, and update software, hardware as needed for classrooms, offices, common spaces, conference areas. • Provide day-to-day technical support of teachers, staff, and students hardware, software, Operating System, and school-wide system needs • Setup, deploy, troubleshoot, maintain, and update software, hardware as needed for classrooms, offices, common spaces, conference areas.
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Custom Computer Specialists
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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K-12 Deskside Support Technician Level 1
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Dec 2021 - Dec 2021
• Asset management of one-to-one iPad devices to all district staff and students• Imaged, deployed, and repaired iPad devices, launch/test software applications• Worked directly with educational staff, administrators, and students to troubleshoot and support devices(Windows classroom computers, printers, and Promethean whiteboards) and document summaries of work assignments on a help desk ticketing system
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Temporary Assembly Technician
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Aug 2021 - Nov 2021
• Reset, reimaged, and tested over 300,000+ iPads and Chromebooks for NYC Department of Education• Validated meticulous information entered on spreadsheets was accurate with impeccable attention to detail• Certified all Chromebooks, MacBooks, and iPad devices were ready for immediate delivery• Repaired and tested over 11,000+ defective Verizon Chromebooks replacing internal LTE daughterboard•Enrolled Google Chromebooks into NYCDOE MDM systems• Insured 100% quota requirements per shift were met with superior quality and high performance Show less
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Target
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United States
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Retail
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700 & Above Employee
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Guest Advocate
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Jun 2019 - May 2021
Guest Advocate • Provided exceptional customer service while meeting guests needs by facilitating transactions in hundreds of dollars in cash or credit card sales in a courteous, professional, and friendly manner • Troubleshot guest inquiries that arise regarding return polices to promote 100% long term satisfaction • Built brand loyalty, developed customer relationships, and promoted Target’s mission and values by presenting Target Circle information to help promote various offers, benefits, and services • Facilitated online orders including in store and drive-up orders and delivered phenomenal customer service in a timely and efficient manner in a fast-paced environment to ensure a positive experience Show less
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Farmingdale State College
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United States
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Higher Education
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700 & Above Employee
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Resident Assistant
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Aug 2018 - May 2019
Resident Assistant • Supervised floor of 20+ students, managing all aspects of resident life including mitigating student conflicts successfully, holding routine weekly floor meetings, and preventing health and safety violations • Enhanced residential experience of students by creating and implementing monthly programs to foster a safe and healthy community to thrive in academically and socially resulting in excellent peer relations • Managed yearly budget assigned for each resident floor program and resident hall service events • Acting liaison between Resident Director and students to provide a warm, welcoming environment, communicate all important daily semester announcements, and end of year critical information Show less
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Farmingdale State College
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United States
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Higher Education
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700 & Above Employee
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Work Study Student - Greenley Library
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Aug 2016 - May 2018
Work Study Assistant • Guided library patrons with high quality support for key research, computer, and homework needs • Responsible for crucial daily operations in addition to executing updating of periodical inventory database Work Study Assistant • Guided library patrons with high quality support for key research, computer, and homework needs • Responsible for crucial daily operations in addition to executing updating of periodical inventory database
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Pet Valu
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South Setauket, NY
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Store Asscociate
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Jan 2017 - Oct 2017
Store Associate • Assisted customers with sale of pet food products, supplies, and services • Trained and certified in pet food product and pet health knowledge • Managed store operations; created sales reports for area Pet Valu stores • Delivered exceptional customer service in a courteous, professional, and friendly manner Store Associate • Assisted customers with sale of pet food products, supplies, and services • Trained and certified in pet food product and pet health knowledge • Managed store operations; created sales reports for area Pet Valu stores • Delivered exceptional customer service in a courteous, professional, and friendly manner
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Education
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2016 - 2020
Farmingdale State College
Bachelor of Science (BS), Security Systems, Computer and Information Systems Security/Information Assurance -
2012 - 2016
St. John the Baptist Diocesan High School
Advanced Regents Diploma
Community
