Gregg Stuart
Head Of Service Management at Dot Group- Claim this Profile
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Bio
Credentials
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SAP Certified Application Associate - Business Intelligence SAP BW 7.3 and SAP BI 4.0
-Jul, 2013- Sep, 2024 -
ITIL Foundation
-Nov, 2012- Sep, 2024 -
Prince2 Practitioner
-Dec, 2012- Sep, 2024
Experience
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Dot Group
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Head Of Service Management
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Jul 2016 - Present
Define and direct global operations as well as deliver 24/7 onshore/offshore support throughout the year to ensure end-to-end smooth running of business. Increase service levels and operational efficiency through the implementation and evaluation of strategic business processes. Deliver strategic leadership to a team of employees and encourage them to achieve set goals. Gather, assess, and translate incident metrics for service optimisation. Ensure optimal performance through effective management resources. Collaborate with diverse team for delivery of managed services across RSA, UK, and EU. Build and maintain strong communication with leadership, client, and technical teams to meet business needs.
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Head of Operations/IT
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Feb 2007 - Jun 2016
Held accountability for operational management of a team across three different locations. Led overall operations and information technology aspects of a diverse group of businesses which included a retail operation focusing on pet and animal feed products in multiple locations, as well as an exclusive guest lodge and boutique hotel. Focused on driving operational excellence and driving operational profitability and efficiency by adopting and applying lean thinking principles and new business methodologies such as design thinking.
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Ster Century Limited
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United Kingdom
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Movies, Videos, and Sound
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Head of IT
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Jan 1998 - Jan 2007
Responsible, as Head of IT, for strategic IT management with a leading cinema / leisure operator within the UK. This role focused on supporting IT infrastructure development of the business as a start-up operation in 1998. Supported an ambitious business plan to develop and operate multiplex cinemas throughout Europe. Delivered IT strategy to support growth from zero to 1500+ staff across 28 locations in 9 countries. Responsible, as Head of IT, for strategic IT management with a leading cinema / leisure operator within the UK. This role focused on supporting IT infrastructure development of the business as a start-up operation in 1998. Supported an ambitious business plan to develop and operate multiplex cinemas throughout Europe. Delivered IT strategy to support growth from zero to 1500+ staff across 28 locations in 9 countries.
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Interleisure Limited
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United Kingdom
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Real Estate
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Group IT Executive
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Mar 1995 - Dec 1997
Appointed to deliver enhanced IT services and support to a £56m+ t/o business with 6 subsidiaries. Focused on controlling group IT strategy and maximising value from IT services across the business. This involved supporting key business interests including cinema, advertising and home video market sectors. Responsible for all aspects of group-wide systems development and new technology deployment. Focused on the deployment and development of integrated IT systems, infrastructure and support. This role involved leadership, management and motivation of a multi-functional team of IT, technical and support staff.
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Education
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2009 - 2011
University of Cape Town
Executive MBA -
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University of Johannesburg
Dip (IT), Information Technology -
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Pretoria Boys High
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