Service Line Lead

• May 2023 - Present

Advisor

• Jan 2022 - Present

Director of Operations & Logistics

• Aug 2022 - May 2023

Global Head of Launch Operations

• May 2020 - Aug 2022

As Global Head of Launch Operations at Superpedestrian, I was responsible for driving the growth and expansion of 60 city markets across 12 countries, utilizing my expertise in project management, operations, facilities, and infrastructure. I developed and executed a comprehensive strategy for 60 locations to support business growth, and built launch and operations playbooks to standardize processes and facilitate rapid market expansion. In addition to this, I successfully established an… Show more As Global Head of Launch Operations at Superpedestrian, I was responsible for driving the growth and expansion of 60 city markets across 12 countries, utilizing my expertise in project management, operations, facilities, and infrastructure. I developed and executed a comprehensive strategy for 60 locations to support business growth, and built launch and operations playbooks to standardize processes and facilitate rapid market expansion. In addition to this, I successfully established an international team of project managers, associates, and engineers to demonstrate and implement new hardware, software, and services. I also managed projects that investigated and implemented programs to improve operational efficiencies that led to cost savings and improved service quality. Show less As Global Head of Launch Operations at Superpedestrian, I was responsible for driving the growth and expansion of 60 city markets across 12 countries, utilizing my expertise in project management, operations, facilities, and infrastructure. I developed and executed a comprehensive strategy for 60 locations to support business growth, and built launch and operations playbooks to standardize processes and facilitate rapid market expansion. In addition to this, I successfully established an… Show more As Global Head of Launch Operations at Superpedestrian, I was responsible for driving the growth and expansion of 60 city markets across 12 countries, utilizing my expertise in project management, operations, facilities, and infrastructure. I developed and executed a comprehensive strategy for 60 locations to support business growth, and built launch and operations playbooks to standardize processes and facilitate rapid market expansion. In addition to this, I successfully established an international team of project managers, associates, and engineers to demonstrate and implement new hardware, software, and services. I also managed projects that investigated and implemented programs to improve operational efficiencies that led to cost savings and improved service quality. Show less

Senior Operations Manager

• Sep 2019 - May 2020

I directed operations for Zagster's micromobility as an amenity division. I was responsible for overseeing staff, infrastructure, and P&Ls for over 100 micromobility programs and successfully launched the company's first e-mobility programs. I led and developed and launched programs focused on operational efficiency, revenue growth, and safety. In May 2020 Zagster operations divisions were sold to Superpedestrian, where I went on to serve as Global Head of Launch Operations. I directed operations for Zagster's micromobility as an amenity division. I was responsible for overseeing staff, infrastructure, and P&Ls for over 100 micromobility programs and successfully launched the company's first e-mobility programs. I led and developed and launched programs focused on operational efficiency, revenue growth, and safety. In May 2020 Zagster operations divisions were sold to Superpedestrian, where I went on to serve as Global Head of Launch Operations.

Operations & Logistics Manager

• Sep 2018 - Sep 2019

I was one of Uber's first operations hires after their acquisition of JUMP, responsible for launching, operating, and maintaining New Mobility (JUMP e-bikes and scooters) products across New England. I successfully recruited and managed a workforce of over 30 local team members and trained and mentored new operations managers across the globe. Additionally, I worked on and tested pilot programs focused on fleet operations, telematics, battery safety, and operational efficiency. I was one of Uber's first operations hires after their acquisition of JUMP, responsible for launching, operating, and maintaining New Mobility (JUMP e-bikes and scooters) products across New England. I successfully recruited and managed a workforce of over 30 local team members and trained and mentored new operations managers across the globe. Additionally, I worked on and tested pilot programs focused on fleet operations, telematics, battery safety, and operational efficiency.

Manager of Sales & Production

• Mar 2018 - Sep 2018

Operations Manager

• Aug 2016 - Mar 2018

Arborist Representative

• Jan 2012 - Aug 2016

Senior Building Manager

• Apr 2009 - Dec 2011