Experience

QSSS

• Australia
• Services for the Elderly and Disabled
• 1 - 100 Employee

• Chief Operations Officer

  • Nov 2021 - Present

  Avid Disability Support and Aged Care advocate and industry disruptor Avid Disability Support and Aged Care advocate and industry disruptor



Regis Aged Care

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Quality and Improvement Manager - QLD

  • Apr 2021 - Nov 2021



CareLynx

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Solution Specialist

  • Aug 2020 - Apr 2021

  As a passionate advocate for elder care and fulfilling the hopes and dreams of elders in residential care, I provide specialist support in the field of compliance, governance and possibility focussed services in Aged Care. With over 10 years experience in the industry and 15 years in risk and compliance, I am always enthused at helping services in their compliance journey in the interest of elder care. Focusing on assisting providers in sustainable governance structures, compliance management, staff development and culture and overarching elder care, as Solution Specialist at CareLynx, I can assist in ensuring services have the best opportunity to ensure compliance and in doing so, fulfil the needs, goals and preferences of our most vulnerable population.



Infinite Aged Care

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• National Governance and Risk Manager

  • Jul 2019 - Jul 2020

  Responsible for: Overall, I saw my primary responsibility as advocating on behalf of and partnering with our vulnerable Australians in ensuring that the care and experiences we delivered was to a standard we could be proud of and to a standard that our elders can say improves their happiness, health and overall quality of life. My role also entailed: • Building and maintaining organisational and service level governance and identifying opportunities to improve overall governance and compliance • Creating and fostering internal and external relationships for the benefit of elder care and wellbeing • Developing systems, policies, processes and clinical pathways for use at the service to ensure quality of care • Communicating with the Board on key areas of note within the organisation and tabling recommendations for improvement • Leading a team of Governance and Performance Managers in Cairns, SEQ and South Australia in supporting service in providing best care for our elders • Undertaking workplace investigations of both staff and clinical incidents • Drafting complex responses to the Aged care Quality Commission in areas of compliance and complaints • Training and mentoring staff at the service level regarding key Aged Care areas • Leading the organisation with specialised risk-based advice on minimising risk of exposure in the current COVID 19 environment • Implemented and chaired the National Medication Advisory Committee • Chair of the National Governance and Quality Meeting, Residential Information Management Group



Blue Care

• Hong Kong
• Medical Device

• Governance and Risk Delivery Manager

  • Oct 2018 - Jun 2019

  Responsible for:• Leading the cluster in Care Governance initiatives• Lead the cluster and services in compliance and accreditation processes• Monitoring of key indicators and developing strategies to ensure improved quality of care• Provide specialised advice to services and cluster in governance• Chairing Cluster Management Meetings which are the key governance meetings for the cluster• Liaising with organisational leads on governance trendsKey Achievements:• Support of Kirra and Nowlanvil in their respective audit / accreditation processes

• Care Governance and Quality

  • Jan 2011 - Jun 2019

  Responsible for:• Monitoring and implementing Care Governance initiatives• Lead the cluster and services in compliance and accreditation processes• Analysis of service risk and development of mitigation strategies• Lead the Support team in quality / compliance activities• Reviewing and monitoring governance trends in the interest of improving consumer care and service efficiencies• Make recommendations to Cluster and Service Leaders for appropriate actions to ensure compliance with legislative, contractual, compliance and accreditation standards• Support organisational quality improvement structures and processes within the care governance framework• Provide leadership and advice on key issues relevant to the Cluster and services in a variety of forums.Key Achievements:• Led residential and community services in multiple successful accreditation processes (Aged Care Accreditation Standards, ACHS, Home Care Standards)• Successfully developed and implemented a new Governance Framework and reporting structure for the Australian Regional and Remote Service (ARRCS)• Set up and led Hospital in the Home (HITH) through a successful accreditation process under the NSQHS Standards – a first for Blue Care.• Successfully developed and led Amaroo Residential Facility through a change management process which focussed on improving culture and staff morale• Organisational strategy lead in the implementation of the Intergenerational Care Project in partnership with Griffith University

• Acting Service Delivery Manager

  • Mar 2016 - Jun 2018

  Multiple appointments from 2016 - 2019Responsible for:• Leading the team of Support Officers in the achievement of cluster and service initiatives• Strategic planning and capacity building within the services and cluster teams• Support Services in identifying and implementing strategic initiatives• Assist with financial operations including surveillance of the cluster / service budgeting status• Liaise with internal and external stakeholders in implementing service delivery opportunitiesKey Achievements:• Assist in the implementation of the RMT teams throughout the South Coast and Ipswich Hubs• Created partnership with Home Assist to expand cluster service delivery opportunities• Was successful in Blue Care Gold Coast Allied Health being an approved provider in the My Health for Life program.

• Acting General Manager

  • Mar 2017 - Apr 2017

  Responsible for:• Leading a team of service managers in achieving high quality, person centred care• Oversee financial operations within the cluster, including financial performance and budget compliance• Oversee compliance with the organisational strategic directionKey Achievements:• Led the cluster through the natural disaster of the Cyclone Debbie Floods. As a result, was invited to attend Government House as a thank you to key people in Blue Care in the disaster effort.



Alcohol and Drug Foundation Queensland

• Quality Assurance, WH&S and Data Coordinator

  • Jun 2004 - Dec 2010

  Responsible for:• Being the state lead the developing and maintenance of the organisation’s quality assurance systems, WH&S / Risk Management and data systems for all divisions of ADFQ • Chair of both the organisational QA Committee and WH&S committee as well as being a member of the Clinical Governance Advisory Committee and the IT strategy committeeKey Achievements:• Successfully led Logan House Drug Rehabilitation Centre in gaining accreditation under the QIC Standards• Led Logan House Drug Rehabilitation Centre in gaining accreditation under the Australasian Therapeutic Communities Association Standards (ATCA)• Was successful in leading the organisation in its first accreditation tick under ISO 9001:2000 Quality Assurance Systems

• Project Officer/Training Package Developer

  • Feb 2004 - Jun 2004

  Responsible for:• Organising and running “Natural High” events aimed at youth• Developed key promotional material such as media releases and web site publications



Queensland Network of Alcohol and Other Drugs Agencies

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• External Consultant / Support Officer

  • Oct 2009 - Mar 2010

  Responsible for: • Liaising with QNADA’s database developer to coordinate the updating and continual improvement of QNADA • Gathering client feedback regarding QNADA and liaising with COE regarding improvements Responsible for: • Liaising with QNADA’s database developer to coordinate the updating and continual improvement of QNADA • Gathering client feedback regarding QNADA and liaising with COE regarding improvements



Anglican Church of Australia - Tufnell Residential and Community Care

• Residential Youth Worker

  • Oct 2004 - Mar 2005

  • Supervised and taught young people essential life skills. • Developed strategies to improve behaviours of concern • Implemented youth capacity building techniques • Supervised and taught young people essential life skills. • Developed strategies to improve behaviours of concern • Implemented youth capacity building techniques



Yumbah Forest House

• Residential Youth Worker

  • Mar 2004 - Sep 2004

  • Supervised and taught young people essential life skills. • Developed strategies to improve behaviours of concern • Implemented youth capacity building techniques • Yumbah was closed in September 2004 due to a lack of a workable Service Agreement • Supervised and taught young people essential life skills. • Developed strategies to improve behaviours of concern • Implemented youth capacity building techniques • Yumbah was closed in September 2004 due to a lack of a workable Service Agreement



Te Kohanga Reo o Te Reo Rangatira ki Whaiora

• Charter Developer (Volunteer)

  • Feb 2004 - Apr 2004

  N.B. Kohanga Reo is a total emersion Maori school for children ages 1 – 6 Charter Developer (Volunteer) Responsible for: • Development of the Kohanga Reo’s organisational governance framework N.B. Kohanga Reo is a total emersion Maori school for children ages 1 – 6 Charter Developer (Volunteer) Responsible for: • Development of the Kohanga Reo’s organisational governance framework