Sr. Network Applications Engineer

• Jul 2022 - Present

Technology and Training Manager

• May 2018 - Jul 2022

Provides customer facing, telephone and email sales technical support, recommends products and solutions, and trains partners, VARs and end users on EtherWAN solutions including: L2/L3 Switches, Media Converters, Ethernet Extenders, and Wireless products. • Maintains EtherWAN Academy, a free technical training website dedicated to Network Training• Establish training materials, agenda and conduct technical training for clients.• Analyze specs provided by customers and RSMs and suggest products that conform to thosespecs.• Assist customers in design of Metropolitan Area Networks across a variety of media including Ethernet, Fiber Optics, and Wireless.• Conduct client environment simulation – recreate client networks to determinethe feasibility of EtherWAN products in customer environment.• Research, diagnose, troubleshoot, identify, and resolve customer’s network issues related toEtherWAN equipment; if necessary, provide onsite tech support to key customers. Show less

Director of IT, Lead IT Instructor

• Jul 2015 - Mar 2018

Full-time IT Director and Instructor teaching CompTIA A+, Network+ and Security+ and CompTIA Advanced Security Practitioner (CASP) to a variety of students, ranging from active duty military classes to disabled veterans, Vocational Rehab, and Underprivileged youth. As an instructor for Canyon State Institute, I believe that the goal of my training is to not only work with the students to ensure they are able to pass the certification exams, but to deliver real-world examples so my students will be successful after the exam when they enter into the IT industry. Show less

Quality Manager

• Apr 2014 - Apr 2015

Manages Quality Assurance Department. Manages ISO 13485:2003 / 9001:2008 quality and regulatory system for plastic injection molding company making parts for medical devices. Performs internal audits and external audits of prospective vendors. Issues, tracks and resolves Corrective Action Requests from customers and suppliers. Performs DOEs, Gage R&Rs, and Qualification of parts including review of specifications, drawings, and all other technical documentation. Manage all new products from concept to implementation, working with customers to establish and validate all performance requirements. - Converted outdated paper-based quality system to all electronic, including updating of equipment and integration for automatic measurement. - Established and maintained a 99.8% customer acceptance rate. - Revised training systems to improve employee skill set in the Quality department. Show less

Quality Engineer

• Jun 2013 - Jul 2014

Perform program management, audits, process reviews, and product verification/validation for the US Department of Defense at contractor companies on both hardware and software systems. Develops improved quality systems for implementation by QA teams throughout the Western Region. Verifies contractor compliance to quality assurance standards including ISO 9001:2008, AS 9100C, and NASA standards. Issues, tracks, and evaluates responses, issuing Corrective Action Requests on behalf of the Govt. Verifies completion and closes Corrective Action Requests (CARs). Inspects quality control systems and verifies compliance to ISO/AS standards. Maintained Secret Security Clearance. - Wrote Phoenix Command Strategic plan for 2014 (special project assigned by the Phoenix Commander.) - Completed Production, Quality, and Manufacturing Level II Certification in six months (normally a two year process) Training included: Six Sigma, Lean Manufacturing, Theory of Constraints, Statistical Process Control (SPC), budget planning, contracting costs / accounting, test development and implementation, and systems acquisition. Show less

Engineering / Operations Manager

• Nov 2006 - Sep 2012

Second level managed bench repair and test engineering teams (18 technicians and 5 engineers), 62 test fixtures, and over 1200 nuclear imaging equipment parts governed by FDA Class II medical device regulations (ISO 13485 and 21 CFR.) Program manage development of new test fixtures for products in development as well as maintenance and reliability testing of legacy products and fixtures. Managed defect analysis (FMEA) program. - Performed internal audits of the bench repair department by federal and state authorities, resulting in ZERO non-conformities of the bench repair department for 5 years straight. Performed dozens of audits of third party vendors to ensure compliance with ISO and FDA standards. - Analyzed thousands of parts via Six Sigma processes and implemented programs that lowered the defect rate by 20% and improved Fill Rate by 10%, saving the business over $1.5M in 2011/12. - Provided cost reduction and quality analysis for systems in design and production, recommending and implementing improvements and developing test methodologies to reduce repair times. Show less

Software Program Manager/ Intel Instructor

• 2001 - 2006

Program managed the release of VTune™ Performance Analyzer 6.0, working with programmers around the world in teams to develop each function independently. Delivered training and provided assistance world-wide to dozens of companies desiring to use Intel's suite of software performance tools, including VTune and the Intel C++ compiler.- Implemented Intel’s first public beta program to improve quality and accelerate launch schedule. Net result: Launch pulled in by 4 months, over 2000 bugs tracked and eliminated.- Received award at the 2002 Intel Developer Forum for developing and teaching the "Introduction to the VTune Performance Analyzer" course.- Delivered training to thousands of software professionals including university professors on C++/C#, Performance Tuning, and advanced Intel technologies.- Worked on site at various companies to performance tune their code, typically increasing performance by 20-40%. Show less

Marketing/Engineering Lab Manager

• 1997 - 2001

Created and implemented platform programs to test performance of Intel processors and motherboards. Act as primary interface between engineering and marketing teams to ensure software titles enabled for Intel architecture are highlighted based on performance characteristics. Develop, manage and deliver technology demonstrations to executives, analysts, and public events.- Developed fully automated performance testing and validation of over 1,000 applications for the Pentium® III, 4 and Core™ processor launches.- Developed training programs for Performance Lab and interns to ensure “Copy Exact” method of quality accomplished in the lab.- Coordinated launch of the Intel® Pentium® III processor (Intel's largest launch event ever), establishing a special test lab to perform quantitative analysis of software for the launch.- Worked with Software Engineers to release the first Instruction Monitoring Program used to validate applications for the Pentium III Processor launch.- Built prototype systems from scratch, developed scripts using AutoIT, Perl, Javascript, etc.- Established test lab at Intel from the ground up. Show less

Electronics Technician

• 1988 - 1997

Electronics Technician Managed 22 technicians and over $2M in assets for underway repair facility. Responsible for safe operation of shipboard repair facilities to support assets deployed during Operation Desert Shield/ Desert Storm. - Acted as shop quality control inspector for the ship’s repair facility. - Repaired 2500+ pieces of Electronics test equipment, radars, and radio communications equipment. - Maintained Top Secret Security Clearance Lead Instructor: Delivered advanced technical training (4000+ hours) to students from the US Navy and worldwide militaries. Audited instructors and training programs. Identified, planned and modified programs and curriculum based on planning meetings with executive management. Evaluated training effectiveness and trainer skills. - Designed and implemented the Navy’s first Computer Based electronics training course including development of the Navy instruction used for developing future courses , earning a Navy Achievement Medal for this effort. This course is still in use at Electronics Technician Class 'A' school. Show less