Experience

DECO GLAZE

• United Kingdom
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Oct 2021 - Present



Sensée

• South Korea
• Book and Periodical Publishing
• 1 - 100 Employee

• Business Development Manager

  • Aug 2020 - Oct 2021

  Sensée are the UK’s largest provider of outsourced contact centre support, working with an entirely home-based workforce. We support customer engagement, across numerous industries including Financial Services (we are FCA accredited and ISO27001 certified), retail, utilities and many more. We work with leading brands such as Bupa, Photobox and Allianz to provide contact centre support via calls, e-mails, webchat and social media to improve customer experience and drive business performance. All our customer service agents are home-based and span the length and breadth of the UK. They are all fully employed with guaranteed hours and no zero hour contracts. This enables Sensée to operate as an ethical employer and attract the very best talent within the contact centre industry from all over the UK.We also share our technology platforms, aswell as vast knowledge and experience gained over many years in the industry, to help other realise the true benefits of homeworking.



TrustedCare.co.uk

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Sales Manager

  • Sep 2019 - Feb 2020



Virgin Incentives

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Head Of Business Development

  • Feb 2019 - Jun 2019



Travelodge Hotels Limited

• United Kingdom
• Hospitality
• 700 & Above Employee

• Business Development Team Manager

  • Nov 2017 - Feb 2019

  As part of Travelodge’s SME Sales team, formed in 2017, I manage a team of 5 Business Development Managers and 1 Business Support Adviser to develop, retain and grow revenue from business customers, both new and existing, booking via Travelodge’s business booking portal. We achieve this by selling Travelodge’s business booking and business account proposal primarily to SME customers and by positioning Travelodge as the number one choice for their hotel accommodation needs. We activate and develop brand new accounts aswell as account managing a portfolio of our highest performing existing accounts to achieve 12% budgeted YOY revenue growth in 2018.

• Business Development Team Leader

  • Feb 2015 - Nov 2017

  As a Business Development Team leader, I work closely with the Business Development Team Manager to drive revenue through Travelodge Business’ website - a channel showing 30% growth year on year. I am also responsible for lead distribution, revenue forecasting, revenue tracking, training, and CRM administration for a team of 7 Business Development Managers.My excellent communication and leadership skills combined with my management experience allows me to successfully and efficiently lead the Business Development team to achieve sale targets, whilst balancing the complex and conflicting demands of different stakeholders. I develop workable, value for money solutions for the accommodation requirements of small and large businesses.

• Business Development Manager

  • Apr 2013 - Feb 2015

  Target new businesses to open Business Accounts and book via Travelodge's Business Website. Drive sales by presenting Travelodge's portfolio to new and existing customers both by phone and in person. This role is targeted quarterly on revenue of bookings made by my customers via the Business Website. Offer a complete account management service in the form of bespoke agreements and an associated plan to manage and develop the account. I develop many lasting relationships and act as first point of contact for any and all interaction my clients may have with Travelodge.

• Business Development Administrator

  • Sep 2012 - Apr 2013

  Offer comprehensive support to the existing Business Development team. In this role i implemented and developed many new procedures to track and report on revenue and streamline working practices within the team. I took this role to develop my understanding of Travelodges business offerings, with a view to applying for the role of Business Development Manager.

• Group Sales Adviser

  • Mar 2012 - Sep 2012