Experience

Swag Golf
• United States
• Retail
• 1 - 100 Employee
• Non Executive Director

  • May 2023 - Present

University of North Carolina at Chapel Hill
• Research
• 1 - 100 Employee
• Board of Visitors

  • May 2022 - Present

OppFi
• United States
• Financial Services
• 200 - 300 Employee
• Non Executive Board Member

  • Sep 2021 - Present

Bespoke Commercial Real Estate
• United States
• Commercial Real Estate
• 1 - 100 Employee
• Non Executive Board Member

  • May 2018 - Present


Libra Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Chief Executive Officer

  • May 2019 - Jun 2023

  Libra Solutions is the nation's leading provider of consumer litigation finance solutions to plaintiffs, attorneys and medical providers. Through the Oasis brand, provides plaintiff legal funding on a non-recourse basis to claimants pursuing predictable legal claims, primarily arising out of auto accidents and work injuries. Through the Key Health brand, provides plaintiff medical receivable funding to medical providers, serving near-identical plaintiff and case types as the pre-settlement… Show more Libra Solutions is the nation's leading provider of consumer litigation finance solutions to plaintiffs, attorneys and medical providers. Through the Oasis brand, provides plaintiff legal funding on a non-recourse basis to claimants pursuing predictable legal claims, primarily arising out of auto accidents and work injuries. Through the Key Health brand, provides plaintiff medical receivable funding to medical providers, serving near-identical plaintiff and case types as the pre-settlement business. Show less Libra Solutions is the nation's leading provider of consumer litigation finance solutions to plaintiffs, attorneys and medical providers. Through the Oasis brand, provides plaintiff legal funding on a non-recourse basis to claimants pursuing predictable legal claims, primarily arising out of auto accidents and work injuries. Through the Key Health brand, provides plaintiff medical receivable funding to medical providers, serving near-identical plaintiff and case types as the pre-settlement… Show more Libra Solutions is the nation's leading provider of consumer litigation finance solutions to plaintiffs, attorneys and medical providers. Through the Oasis brand, provides plaintiff legal funding on a non-recourse basis to claimants pursuing predictable legal claims, primarily arising out of auto accidents and work injuries. Through the Key Health brand, provides plaintiff medical receivable funding to medical providers, serving near-identical plaintiff and case types as the pre-settlement business. Show less


Enova International
• United States
• Financial Services
• 700 & Above Employee
• Chief Operating Officer

  • Oct 2015 - Apr 2019

Club Champion
• United States
• Sporting Goods
• 200 - 300 Employee
• Non Executive Director

  • Jan 2015 - May 2017

Main Street Renewal
• United States
• Real Estate
• 200 - 300 Employee
• CEO

  • Sep 2014 - Oct 2015

HSBC US
• Chief Operating Officer

  • Mar 2012 - Jul 2014


HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Executive

  • Jan 1999 - Jul 2014

  Served for 12 years in wide range of general management and strategic leadership roles - with a strong, demonstrable track record in leading high impact start-up and turnaround efforts Member of HSBC Global Talent Pool (65 staff identified as having potential to reach Group General Manager within 5 years)

• Deputy Chief Executive Officer & Chief Technology Services Officer Singapore

  • Jan 2009 - Jun 2011

  Led all aspects of US$100MM pre-tax net income consumer business, inclusive of onshore and offshore wealth management, branch operations, mortgages, credit cards, personal loans, bancassurance, brand management, finance and planning, and quality Directed new customer segmentation efforts and sales force realignment which grew topline revenue to record results for 4 consecutive quarters despite a historic low interest rate environment Oversaw Singapore Group Strategy department… Show more Led all aspects of US$100MM pre-tax net income consumer business, inclusive of onshore and offshore wealth management, branch operations, mortgages, credit cards, personal loans, bancassurance, brand management, finance and planning, and quality Directed new customer segmentation efforts and sales force realignment which grew topline revenue to record results for 4 consecutive quarters despite a historic low interest rate environment Oversaw Singapore Group Strategy department, responsible for establishing and delivering a three year strategic plan Supported and deputized the CEO during his absence to ensure continuity of efficient Group operations Served as active board member for all major HSBC Singapore subsidiaries – HSBC Asset management, HSBC Institutional Trust, HSBC Futures, HSBC Insurance Led Global Transaction Banking (payments cash management, trade services and security services) business lines with a pre-tax P&L of US$100MM Oversaw all aspects of Singapore's Service Delivery, Systems Delivery, Operations Strategy, Corporate Real Estate, Purchasing, Security, and Quality functions Directed integration of existing technology and operations platforms to re-engineer customer experience and drive down the unit cost of production, consistent with local needs and global opportunities Represented the Bank in regulatory and industry-wide functions and committees Drove a performance excellence culture for direct organization of 1,400

• Managing Director, Business Development

  • 2005 - 2006

  Responsible for all aspects of Consumer Lending's Merger and Acquisition activity, Business Development efforts, Strategic Partnerships, Cross-sales Revenue Generation and Secondary Marketing Completed acquisition of mortgage origination company and divestiture of multiple lines of business

• Group Director, Customer Care

  • 2002 - 2003

  Led a 2,000 person organization in 6 locations to deliver all aspects of credit card servicing and enhancement service sales of over $100MM per year Responsible for call center management, sales, call routing and planning and operations strategy handling over 8MM calls per month Developed and implemented offshore servicing strategy



HSBC North America

• United States
• Investment Management
• 1 - 100 Employee

• EVP Change Delivery

  • Jun 2011 - Mar 2012

  Leads all aspects of the change delivery and business transformation for HSBC North America - including business consulting, project and program management and transformation governance Directs large scale mergers & acquisition and divestiture execution activities Oversees change delivery staff off 550 FTE, $110MM direct budget and $650MM+ development budget Leads all aspects of the change delivery and business transformation for HSBC North America - including business consulting, project and program management and transformation governance Directs large scale mergers & acquisition and divestiture execution activities Oversees change delivery staff off 550 FTE, $110MM direct budget and $650MM+ development budget



HSBC Consumer & Mortgage Lending (CML) and Mortgage Corporation 2006

• Executive Vice President and Chief Servicing Officer

  • 2006 - 2009

  Responsible for all aspects of Prime and Non-Prime Mortgage and Consumer Lending Servicing of 3MM plus accounts and $140B in portfolio balances, including the Default, Servicing, Payments, Analytics, and Servicing Strategy groups Subprime real estate portfolio in the U.S. (over $83B) & prime real estate portfolio (over $60B) Managed disposition of over 12,000 Real Estate Owned properties Led organization of 5,500 FTE (7 domestic, 4 international sites) and $500MM annual expense… Show more Responsible for all aspects of Prime and Non-Prime Mortgage and Consumer Lending Servicing of 3MM plus accounts and $140B in portfolio balances, including the Default, Servicing, Payments, Analytics, and Servicing Strategy groups Subprime real estate portfolio in the U.S. (over $83B) & prime real estate portfolio (over $60B) Managed disposition of over 12,000 Real Estate Owned properties Led organization of 5,500 FTE (7 domestic, 4 international sites) and $500MM annual expense budget Oversaw offshore strategy and performance of roughly 1,200 of offshore staff and significant use of vendors and agencies in servicing functions Led organization's participation in several high-profile and complex legal, regulatory, consumer advocacy and industry-led initiatives regarding homeownership preservation - directly participating in many regulatory, investor, industry forums regarding HSBC's foreclosure avoidance efforts U.S. Senate Homeownership Preservation Forum (Senators Dodd and Shelby) Department of Treasury HOPE NOW Alliance State Attorney General's foreclosure avoidance working group Improved 2008 Employee Engagement Index across the Servicing Organization from 70% to 72% in very challenging environment Show less Responsible for all aspects of Prime and Non-Prime Mortgage and Consumer Lending Servicing of 3MM plus accounts and $140B in portfolio balances, including the Default, Servicing, Payments, Analytics, and Servicing Strategy groups Subprime real estate portfolio in the U.S. (over $83B) & prime real estate portfolio (over $60B) Managed disposition of over 12,000 Real Estate Owned properties Led organization of 5,500 FTE (7 domestic, 4 international sites) and $500MM annual expense… Show more Responsible for all aspects of Prime and Non-Prime Mortgage and Consumer Lending Servicing of 3MM plus accounts and $140B in portfolio balances, including the Default, Servicing, Payments, Analytics, and Servicing Strategy groups Subprime real estate portfolio in the U.S. (over $83B) & prime real estate portfolio (over $60B) Managed disposition of over 12,000 Real Estate Owned properties Led organization of 5,500 FTE (7 domestic, 4 international sites) and $500MM annual expense budget Oversaw offshore strategy and performance of roughly 1,200 of offshore staff and significant use of vendors and agencies in servicing functions Led organization's participation in several high-profile and complex legal, regulatory, consumer advocacy and industry-led initiatives regarding homeownership preservation - directly participating in many regulatory, investor, industry forums regarding HSBC's foreclosure avoidance efforts U.S. Senate Homeownership Preservation Forum (Senators Dodd and Shelby) Department of Treasury HOPE NOW Alliance State Attorney General's foreclosure avoidance working group Improved 2008 Employee Engagement Index across the Servicing Organization from 70% to 72% in very challenging environment Show less



Branch Operations

• United States
• Financial Services
• 1 - 100 Employee

• Regional General Manager

  • 2003 - 2005

  Responsible for all aspects of HFC and Beneficial branch operations and sales for the 400 Western Region branches, with staff of 2,500 employees, revenue in excess of $1.5B and expense base of $400MM; Household Credit Card Services Responsible for all aspects of HFC and Beneficial branch operations and sales for the 400 Western Region branches, with staff of 2,500 employees, revenue in excess of $1.5B and expense base of $400MM; Household Credit Card Services



Operations and eBusiness

• Group Director

  • Jan 1999 - Jan 2002

  Built Internet channel from inception for Credit Card Operations - now a global standard for HSBC Credit Card Servicing Grew e-Commerce channel to over 2 million registered users while in role Built Internet channel from inception for Credit Card Operations - now a global standard for HSBC Credit Card Servicing Grew e-Commerce channel to over 2 million registered users while in role



Boston Consulting Group

• United States
• Business Consulting and Services
• 700 & Above Employee

• Manager

  • Jun 1995 - Jun 1999

  Provided range of strategy consulting services in Financial Services, Consumer Goods, eCommerce Provided range of strategy consulting services in Financial Services, Consumer Goods, eCommerce


Procter & Gamble
• United States
• Manufacturing
• 700 & Above Employee
• Brand Management Intern

  • 1994 - 1994

DELOITTE & TOUCHE
• 1 - 100 Employee
• Consultant

  • Jan 1990 - Jan 1993