Experience

Sardine

• United States
• Financial Services
• 1 - 100 Employee

• Product Manager

  • May 2023 - Oct 2023

• Head of Fraud Ops

  • Feb 2022 - May 2023

  San Francisco Bay Area Our team built the fraud prevention and compliance infrastructure that scaled both Coinbase and Revolut. Now, you can build on our platform to stop payment fraud, and increase customer conversion. Sardine offers one API integration to protect all of your valuable customer flows. We built a comprehensive, easy-to-use API, so your team doesn't need to spend months evaluating and integrating dozens of disparate systems. Fund settlement without the wait times for bank payments… Show more Our team built the fraud prevention and compliance infrastructure that scaled both Coinbase and Revolut. Now, you can build on our platform to stop payment fraud, and increase customer conversion. Sardine offers one API integration to protect all of your valuable customer flows. We built a comprehensive, easy-to-use API, so your team doesn't need to spend months evaluating and integrating dozens of disparate systems. Fund settlement without the wait times for bank payments, international remittance, virtual cards, and crypto. Offer your customers more payment options, without worrying about fraud.



Zeal

• United States
• Software Development
• 1 - 100 Employee

• Head of Trust & Safety

  • Aug 2021 - Jan 2022

  San Francisco Bay Area Zeal is a modern, embedded payroll provider that helps empower companies to build their own unique payroll service. On top of our easy-to-use payroll API we are pioneering an all inclusive tax engine to democratize a broken and cumbersome process providing accessibility to small, medium and large businesses and helping Americans get paid



Nextdoor

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Global Fraud Prevention Manager, Trust & Safety Operations

  • Jun 2019 - Aug 2020

  San Francisco Bay Area First managerial hire: built the operational muscle of the newly created Trust & Safety team and was responsible for training + scaling a global T&S Operational team charged with mitigating fraud, abuse, spam, scams in all 11 markets. X-functionally project managed high impact security features (e.g. 2FA) across the finish line while communicating the evolving nature of new threats and vulnerabilities a la domestic fraudsters, potential state actors, etc. Liaised with 3rd party… Show more First managerial hire: built the operational muscle of the newly created Trust & Safety team and was responsible for training + scaling a global T&S Operational team charged with mitigating fraud, abuse, spam, scams in all 11 markets. X-functionally project managed high impact security features (e.g. 2FA) across the finish line while communicating the evolving nature of new threats and vulnerabilities a la domestic fraudsters, potential state actors, etc. Liaised with 3rd party vendors and agencies to further build out internal fraud controls & content moderation framework while leading data-sharing initiatives to proactively prepare against mis/disinformation in light of the US Census count and the US Election. Show less



Gusto

• United States
• Financial Services
• 700 & Above Employee

• Risk Product Specialist (Identity & Authentication)

  • Apr 2017 - Jun 2019

  Responsible for leading a x-functional team to improve Gusto's customer verification processes for inbound support callers to mitigate the risk of successful social engineering attempts while increasing security via product implementations (patent issued).

• Risk Operations Manager

  • Jan 2016 - Apr 2017

  Minimized financial loss and reputational risk through cross-functional projects to build Gusto’s fraud, credit, and payment frameworks

• Senior Risk Analyst (Fraud & Credit)

  • Mar 2015 - Dec 2015

  San Francisco Bay Area First hire for the team; scaled the Risk team from 1 to 20+ across 2 states while promoting safe customer growth from 5k to 70k+



Square

• United States
• Software Development
• 700 & Above Employee

• Risk Operations Analyst

  • Feb 2014 - Mar 2015

  San Francisco Bay Area Identified US risk trends and provided data analysis to drive improvements by reviewing 25,000+ accounts for fraud and credit loss across all Square products(Register/Cash/Market/Capital/Payroll) Cross-functional collaboration with Legal, Compliance, Product, and Engineering to solidify efficiencies and maintain the increased BBB grade from an A to an A+ Served as a customer-facing representative via Desk CRM, email, and phone to collect information and verify transactions while… Show more Identified US risk trends and provided data analysis to drive improvements by reviewing 25,000+ accounts for fraud and credit loss across all Square products(Register/Cash/Market/Capital/Payroll) Cross-functional collaboration with Legal, Compliance, Product, and Engineering to solidify efficiencies and maintain the increased BBB grade from an A to an A+ Served as a customer-facing representative via Desk CRM, email, and phone to collect information and verify transactions while fine-tuning processes in order to provide a better merchant experience Show less



Google

• United States
• Software Development
• 700 & Above Employee

• Risk Operations Analyst, Google Wallet

  • Jun 2013 - Feb 2014

  Mountain View Responsible for managing Google's risk by protecting both Google and users from fraudulent merchants and buyers in Google checkout. Responsible for leveraging fraud detection technology in order to have direct, measurable impact on the financial success of Google checkout Identifying payment fraud trends on Google Wallet, Google Play, and Gmail P2P transactions through manual account auditing Respond to inquiries from external parties by email and phone with designated… Show more Responsible for managing Google's risk by protecting both Google and users from fraudulent merchants and buyers in Google checkout. Responsible for leveraging fraud detection technology in order to have direct, measurable impact on the financial success of Google checkout Identifying payment fraud trends on Google Wallet, Google Play, and Gmail P2P transactions through manual account auditing Respond to inquiries from external parties by email and phone with designated service levels. Show less



STAT Revenue

• Senior Associate Consultant

  • Sep 2010 - Apr 2013

  Emeryville Strategic consulting for hospitals. Managed teams of consultants providing relevant financial advice through revenue cycle audits, revenue recovery, and risk analysis. Provided revenue to the hospital's bottom line through data mining claim reimbursement history and recovering contractually due revenue. Provided actionable workflow advice for financial and contracting executives.



Berkeley School of Public Health/California Program on Access to Care

• Health Policy Assistant

  • Feb 2009 - Aug 2010

  Berkeley Organized conferences with state senators and health officials to enhance dialogue about health crises. Assisted in policy analysis and conducted research to address serious health issues affecting California’s populations.



Mercer

• United States
• Professional Services
• 700 & Above Employee

• Health and Benefits Consulting Intern

  • Jun 2009 - Sep 2009

  San Francisco Bay Area Conducted data analyses of the insurance vendor marketplace, plan designs, health care cost factors, and the renewal process for health and group benefit programs. Performed financial reviews of renewals, marketing plans and valuations of cost estimates for clients.