Experience

Group 1 BMW & BMW Motorrad
• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• General Sales Manager

  • Aug 2023 - Present


Barons BMW & MINI Farnborough

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• MINI Brand Manager

  • Apr 2019 - Aug 2023

• MINI Retail Sales Manager

  • Oct 2016 - Apr 2019

  Key Achievements in 2017/18▪ Increased Finance and Insurance Profitability by 20% ▪ Increased Finance Penetration by 10%▪ Increased overall Finance and Insurance Income by 3%▪ Increased Add On Performance by 50%▪ Increased Customer Retention by 3%▪ Top 10 Mini Financial Services Retailer of the YearAs Retail Sales Manager I am responsible for overseeing all finance and insurance sales for six sales executives and maintaining FCA compliance. From my extensive knowledge and experience in Sales I have successfully established and implemented best practice processes, to maximise profitability within the sales team, as noted above.I provide ongoing coaching/training for the sales executives to drive the business forward, which incorporates setting performance targets and monitoring these with monthly reviews. I am proactive in motivating my sales team and encouraging excellent performance which includes recognising achievement.My role also entails establishing customer relationships and retaining an existing customer base, which I can successfully showcase.I am also responsible for managing and monitoring finance transactions to ensure accuracy of accounts, and in addition have the task of completing regular reporting and forecasting which is presented both internally to senior management and externally to the manufacturer.As indicated above, in my first management role I have; within a relatively short timeframe, strived for excellence, grown the business and continued to develop my skillset through extensive training and experiences. Show less

• Senior New Car Sales Executive

  • Apr 2012 - Oct 2016

  Due to my enthusiasm and career drive I was promoted to the position of Senior New Car Sales Executive. This has allowed me to gain an understanding of stock ordering, how to establish appropriate deal margins, mentor and support of other members of the team and supporting the New Car Sales Manager in motivating and driving the team forward.

• New Car Sales Executive

  • Apr 2006 - Apr 2012

  Within this role I have gained extensive experience of car sales which includes qualifying and understanding customer needs, gaining excellent product knowledge, having the ability to complete vehicle appraisals and understand vehicle values, determine relevant finance options, maintaining paperwork for all customers and ensuring they are fully satisfied, managing the delivery process and dealing with any issues which may arise at any point throughout the sale, acknowledging customer loyalty and developing strong relationships with key customers and proactively resolving potential delays and customer concerns.This is highlighted through my regular over achievement of targets, excellent finance penetration levels and consistent inclusion of Finance & Insurance add on’s, which supports the Business Managers and dealership as a whole. Show less



Scotthall Hampshire BMW

• New Car Sales Executive

  • Jan 2004 - Apr 2006

  During my time at Scotthall I established some of the key skills associated with the role such as completing car specifications with customers, negotiating deals, carrying out test drives whilst utilising my product knowledge, learning finance systems and processes, supporting the management of the showroom in completing spec sheets, pricing and rotating cars and the importance of prospecting and engaging with the customer from initial contact to execution and beyond. During my time at Scotthall I established some of the key skills associated with the role such as completing car specifications with customers, negotiating deals, carrying out test drives whilst utilising my product knowledge, learning finance systems and processes, supporting the management of the showroom in completing spec sheets, pricing and rotating cars and the importance of prospecting and engaging with the customer from initial contact to execution and beyond.



Halfords

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jan 2000 - Jan 2004

  As a Sales Assistant I was in a customer facing role which allowed me to learn about customer management, sales transactions, stock replenishment and merchandising. Due to my loyalty, enthusiasm and reliability I was promoted to Supervisor, which allowed me to control and manage the shop floor when floor managers were unavailable. Working on a number of different departments including some very specialist areas such as Ripspeed and BikeHut enabled me to expand my product knowledge and work with different people at different levels of seniority. Show less