Learning & Development Manager

• Apr 2022 - Present

Officianado

• Aug 2021 - Apr 2022

As an on-demand coach I was expected to facilitate new ways of working and be on-hand to offer consulting advice and to coach individuals. In addition, I delivered TedTalk style presentations to inspire the new ways of working expected in this hybrid style of business Key Contributions:  Helped develop the new workspace to encourage a more dynamic approach to working As an on-demand coach I was expected to facilitate new ways of working and be on-hand to offer consulting advice and to coach individuals. In addition, I delivered TedTalk style presentations to inspire the new ways of working expected in this hybrid style of business Key Contributions:  Helped develop the new workspace to encourage a more dynamic approach to working

Training Consultant

• Sep 2020 - May 2021

Took on a Maternity Leave role as a steppingstone to more senior roles in the UK. Currently delivering a range of care-based training programmes to support Foster carers and Residential care workers. Key Contributions:  Supported Re-working of induction and orientation. Included development of materials and regular delivery  Helped create a wellbeing programme to support employees working in isolation.  Developed a range of Leadership VLOGs to support and guide managers during the Covid-19 crisis Show less

Management Training Consultant

• Apr 2019 - Sep 2020

Freelance Learning & Development working on projects for GE, Technogym and RAK Bank. Facilitating a range of Learning & Development interventions focused on engaging the participants to bring about genuine improvement and change through tailor-made programmes. The programmes had an emphasis on both business process and/or revenue improvement. Freelance Learning & Development working on projects for GE, Technogym and RAK Bank. Facilitating a range of Learning & Development interventions focused on engaging the participants to bring about genuine improvement and change through tailor-made programmes. The programmes had an emphasis on both business process and/or revenue improvement.

Learning and Development Manager

• Aug 2019 - Apr 2020

Manage the learning and development requirements for over 90 brands franchised within the group and based in UAE. Conduct regular meetings with operations managers to ensure business impact of L&D interventions. Develop and support the career progression of the five training officers. Devise effective learning strategy/goals/objectives for the group. Streamline business performance by leading team of five trainers and designing new training material. Regularly review quality of training materials. Key Contributions:  Critically monitored quality of training materials as well as acted as member of the L&D leadership and development assessment team.  Spearheaded learning and development function for business, formulate effective plans to enhance business productivity, and promote learning and development culture across all organisational levels.  Increased business efficiency and performance by creating a goal library for employee L&D needs.  Established and delivered 2020 performance management material to introduce new process and systems with objective of streamlining business performance. Show less

Senior Training and Development Manager

• Jan 2017 - Apr 2019

Created a regional training strategy aligned with organisational needs. Created and delivered a variety of training courses dependent on the training needs analysis. Supported the development needs throughout the region by collaborating with both branches and distributors. Performed as a performance consultant for distributors. Interacted with training suppliers as well as reviewed quality of training materials. Identified needs for training and designed training budget. Assessed exact training needs through close liaison with key distributors. Settled a comprehensive fleet sales and dealer sales training initiative. Led the change management process in transitioning to the use of SAP. Key Contributions:  Amplified sales revenue by 20% in a shrinking market through development of comprehensive sales programme as well as conveyed to over 180 participants in 5 different countries.  Enhanced operational efficiency by implementing training and development initiatives, conveying training courses, and forming an annual training calendar.  Saved over AED100K by removing dependency on external training suppliers.  Created solid management development programme supporting mission, values, beliefs of company.  Formulated effective learning management system while acting as keen member of Bridgestone Europe and Middle East team.  Delivered innovative and informative training and achieved satisfaction rate of 99%. Show less

Training Manager - Business Effectiveness

• Apr 2012 - Dec 2016

Spearheaded numerous learning and development projects across head office, retail and automotive. Created L&D plans for an apprenticeship scheme, customer service, interpersonal skills, team building, and problem solving programmes. Maintained close working relationships with both HR and operations managers to link individual development plans to potential learning initiatives. Performed as keen member of management team that successfully achieved ILM accreditation for the department. Key Contribution:  Increased business profitability by formulating new material, including ILM Level 2 Pilot Programme and identifying new learning and development initiatives.  Secured AED 250K by removing the reliance on external training suppliers with regards to performance management.  Formed, directed, and delivered new competency framework to over 400 managers.  Achieved satisfaction rating of 99% with regards to training delivery.  Delivered on average 120 days of training to over 2000 participants per year.  Improved net promoter score by 10% by designing a customer service programme for automotive division.  Established guidelines regarding training process for functional training departments as part of corporate governance. Show less

Senior Management Associate

• Sep 2011 - Apr 2012

 Design & Deliver a range of courses including Management, Sales and Personal Development Skills  Design & Deliver a range of courses including Management, Sales and Personal Development Skills

Business Management Trainer

• Aug 2005 - Sep 2011

Worked some of the worlds’ finest brands, Al Futtaim Automotive, Electronic Engineering Technologies and Retail. This role focused on, the design/development/delivery of Retail & Management training. I provided clients with solutions by diagnosing performance gaps and business needs in consultation with line managers. Key Contribution:  Increased profitability from 30% to 40%+ through delivery of a Negotiation Skills programme for Ace Hardware and Toys R Us Purchasing team  Developed a “Fastrack” Management Graduate programme aimed at young Emiratis to nurture an accelerated growth towards management.  Developed ‘pilot’ sales/customer service programme for Emirati employees Show less

Product Sales Manager

• Aug 2002 - Aug 2005

Alan Dick Middle East is part of the Alan Dick Group of companies; a $1.5 Million turnover business who’s core strength is telecommunication infrastructure. The company branched into product development of GSM antennas and ancillary items. Key Responsibilities: • Managed and developed relationships with the main operators and their vendors within the region. • Trained/coached other members of staff in the extensive product range • Coached and guided sales admin with initial follow-up calls from marketing campaigns Show less

Move Co-Ordinator

• Oct 2000 - Aug 2002

Key Responsibilities: Forwarded/negotiated proposals advising clients of move requirements. Visited and inspected on removal day to ensure complete customer satisfaction. Coached junior staff members on culture and nationality etiquette. Trained staff for internal promotions. Key Responsibilities: Forwarded/negotiated proposals advising clients of move requirements. Visited and inspected on removal day to ensure complete customer satisfaction. Coached junior staff members on culture and nationality etiquette. Trained staff for internal promotions.

Area Manager

• Apr 1998 - Aug 2000

Role Summary: Mabey Hire is the leading supplier of shoring and support equipment to civil engineers and ground workers in the United Kingdom. The role was to manage the commercial aspects of the business within the south-west region, developing sales and handle any customer related issues Key Responsibilities: In two years, doubled turnover of hire-sales. Developed sales of shoring and safety equipment by advising customers on requirement on a variety of applications, Coached sales-clerks in telephone-sales and occasional face-to-face situations Designed a help-list (crib-sheet) as a training aid for the sales/hire desk to help gain additional orders from clients. Other career roles include Show less