Experience

CRH CateringCo., Inc.

• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • Mar 2018 - Present

  Harrisburg, Pennsylvania Area Oversee daily operations of Harrisburg Division, in conjunction w/ General Manager. 1) Maintain vehicle fleet and other equipment as needed to perform delivery functions. 2) Oversee warehouse operations, directly supervise 5 warehouse associates 3) Order all incoming product to warehouse, maximizing turns to 1-2 weeks maximum while minimizing out of stock items (200+ SKUs) 4) Hire, train, develop and manage 7 route drivers, and 2 route jumpers 5) Perform daily… Show more Oversee daily operations of Harrisburg Division, in conjunction w/ General Manager. 1) Maintain vehicle fleet and other equipment as needed to perform delivery functions. 2) Oversee warehouse operations, directly supervise 5 warehouse associates 3) Order all incoming product to warehouse, maximizing turns to 1-2 weeks maximum while minimizing out of stock items (200+ SKUs) 4) Hire, train, develop and manage 7 route drivers, and 2 route jumpers 5) Perform daily routing for each route by analyzing DEX machine sales data to maximize efficiency and productivity, increasing sales per machine service 6) Maintaining machine/market Planograms (POGs) to improve location sales and increase customer satisfaction 7) Review service/machine maintenance calls daily w/ maintenance staff to prioritize and resolve in a timely manner 8) Resolve customer issues as they arise in a timely manner to maximize customer satisfaction, both directly with customer and in conjunction w/ General Manager 9) Assist in machine installs, removals and upgrades in conjunction w/ maintenance staff 10) Extensive experience driving Class B straight truck and non-CDL route vans Show less



PODS

• Brazil
• Software Development
• 1 - 100 Employee

• Market Manager

  • Nov 2014 - Mar 2018

  Middletown, Pennsylvania Manage operations at the Middletown storage center, serving the Greater Harrisburg, Lancaster & York PA area. 1) Maintain vehicle fleet and other equipment as needed to perform delivery functions. 2) Ensure all PODS containers are maintained according to established standards, repair as necessary. 3) Ensure all containers are properly stored and sufficient parts inventories are maintained. 4) Manage expenses within budget to hit EBITDA targets. 5) Directly… Show more Manage operations at the Middletown storage center, serving the Greater Harrisburg, Lancaster & York PA area. 1) Maintain vehicle fleet and other equipment as needed to perform delivery functions. 2) Ensure all PODS containers are maintained according to established standards, repair as necessary. 3) Ensure all containers are properly stored and sufficient parts inventories are maintained. 4) Manage expenses within budget to hit EBITDA targets. 5) Directly responsible for $1.6 million in annual revenue. 6) Hire, train, develop and manage up to 5 route drivers. 7) Perform daily routing for each route, to maximize efficiency and productivity. 8) Resolve customer issues as they arise in a timely manner to maximize customer satisfaction, both directly with customer and indirectly with Customer Call Center. 9) Extensive experience driving flatbed straight trucks (Class B & C). Show less



Dempsey Uniform & Linen Supply

• United States
• Facilities Services
• 1 - 100 Employee

• Route Coordinator

  • Sep 2006 - Aug 2014

  Highspire, PA 1) Directly responsible for coverage and delivery efficiency of 7 direct report routes, and assisted in managing 14 other routes. 2) Audited route efficiency and development of service reps. 3) Maintained customer satisfaction through customer service audits and up-selling techniques. 4) Monitored inventory control via regular on-site inspections. 5) Secured contract renewals with existing customers, and provided lead sources for new business to sales… Show more 1) Directly responsible for coverage and delivery efficiency of 7 direct report routes, and assisted in managing 14 other routes. 2) Audited route efficiency and development of service reps. 3) Maintained customer satisfaction through customer service audits and up-selling techniques. 4) Monitored inventory control via regular on-site inspections. 5) Secured contract renewals with existing customers, and provided lead sources for new business to sales team. 6) Extensive experience driving straight trucks and step vans. Show less



Canteen Vending

• Food and Beverage Services
• 200 - 300 Employee

• Customer Service Manager

  • Jan 1996 - Aug 2006

  Harrisburg, Pennsylvania Area 1) Contacted clients to obtain feedback re: quality of customer service, negotiate pricing & contract renewals 2) Reviewed accounts to determine proper equipment & service levels at location 3) Oversaw 13+ direct report routes. Hired, managed, supervised & evaluated associates to maintain customer satisfaction. 4) Controlled variable costs through report analysis and plan implementation, according to budgetary guidelines. 5) Extensive experience driving step vans… Show more 1) Contacted clients to obtain feedback re: quality of customer service, negotiate pricing & contract renewals 2) Reviewed accounts to determine proper equipment & service levels at location 3) Oversaw 13+ direct report routes. Hired, managed, supervised & evaluated associates to maintain customer satisfaction. 4) Controlled variable costs through report analysis and plan implementation, according to budgetary guidelines. 5) Extensive experience driving step vans and box trucks. Show less