Senior Management Analyst

• Aug 2019 - Present

Management Analyst

• Dec 2017 - Present

Realtor & Business Leader

• 2007 - Present

Realtor with residential & commercial sales/acquisitions experience ready to help YOU. Superb strategic and tactical business analysis and planning. Education, negotiation and results for every level of buyer/seller. Realtor with residential & commercial sales/acquisitions experience ready to help YOU. Superb strategic and tactical business analysis and planning. Education, negotiation and results for every level of buyer/seller.

Health Program Specialist

• Aug 2016 - Dec 2017

- Selected in June 2017 as Interim Management Analyst to develop & implement plan to transition SAIRS EHR/HL7, direct data entry & paper submitters to ImmTrac2 immunization registry.- Recruits & trains new healthcare providers/staff, other San Antonio Immunization Repository System (SAIRS) users with a focus on integrating Electronic Medical Record (EMR)/Health Language Level-7 (HL7) data submitters into current data submission requirements. -- Audits multiple providers for data accuracy and turnaround time. -- Analyzes various reports, metrics and suggest process change and/or management involvement to enhance performance by improving awareness.- Manages & maintains provider/user database in support of current SAIRS and future ImmTrac2 operations for hundreds of providers, users, schools, etc.- Serves as SAIRS subject matter expert (SME) and develops procedures, monitors programs, - Leading efforts to transition from SAIRS to the Texas Department of State Health Services (DSHS), ImmTrac2 state-wide immunization repository. -- Developing new policies and procedures for Local Health Department implementation & use of ImmTrac2 to include Help Desk policies and overall training for San Antonio area users. -- Developed new system implementation plans to include communications for providers & local residents as well as health department staff.- Supports Help Desk operations by answering help line; resets users passwords, assists with report generation, data mining issues, etc. Show less

Healthcare Specialist

• Aug 2016 - Nov 2017

Certified Trainer

• 2013 - 2017

Certified by Texas Alcoholic Beverage Commission (TABC) to train alcohol sellers and servers in safe sales and service including laws pertaining to minors, intoxicated persons and private clubs. Training involves 2 hours of classroom training followed by an examination to obtain certification for 2 years. Clients include Marriott, Hilton, Taco Cabana, Fiesta Texas, and Aramark. Certified by Texas Alcoholic Beverage Commission (TABC) to train alcohol sellers and servers in safe sales and service including laws pertaining to minors, intoxicated persons and private clubs. Training involves 2 hours of classroom training followed by an examination to obtain certification for 2 years. Clients include Marriott, Hilton, Taco Cabana, Fiesta Texas, and Aramark.

Associate Director, Healthcare Program

• Jan 2010 - 2012

Marketed & presented school information at national conferences on educational services (on-line and blended (on-line & classroom) Quality Systems Management program offerings for bachelor of science completion/master of science degrees, both in 1-year; Doctor of Business Administration in 2-years). Marketed & presented school information at national conferences on educational services (on-line and blended (on-line & classroom) Quality Systems Management program offerings for bachelor of science completion/master of science degrees, both in 1-year; Doctor of Business Administration in 2-years).

Coach, Mentor, Parent Leader

• 2007 - 2009

Active in local community as Freshman Basketball coach, Track & Field coach at Incarnate Word HS and Basketball Official, Texas Assoc of Sports Officials. Member IWHS Parent-Teacher Club. Guest Speaker at Valero's Truancy Program offering participants/students insights on how to stay engaged at school and away from the judicial system--shared some thoughts about my inner city (Brooklyn/Bedford Stuyvesant area) upbringing and some of the alternatives available to keep on track and out of trouble. Show less

Squadron Commander & Inspector General, 59 MDW

• Jul 2004 - Oct 2007

Led all IM/IT for Air Force Medical Center including all HIPAA, Privacy, in/outpatient records, electronic medical record test initiation, coding, telephony; staff of over 300 military, civilian and contract personnel. Facilitated process improvement, business re-engineering, and organizational top to bottom communication.

Administrator

• 1993 - 2007

- Chief Operations Officer/Clinic Administrator {SQ Commander}, Honolulu, HI Led 250 stf mbrs in Pharmacy, Radiology, Info Systems, Healthcare Ops, Logistics, Facility Mgmt, & Financial/Manpower Mgmt & clinical areas. •Scored 93% on first-ever, no-notice Joint Commission accreditation survey…focused on patient/facility safety; motivated customer service focused staff w/high patient satisfaction scores.• Directed DoD/local civil authorities & forged alliances w/Army/Navy/Coast Guard/Honolulu Emergency Management System on yearlong medical emergency response planning for Friends & Neighbors Weekend safely hosted >90,000 visitors; coordinated all ER & ambulance service requirements.- Chief Operations Officer, Info Mgmt/Tech (IM/IT), San Antonio, TX. Directed staff of 300 mil, civ, contractors & volunteers at largest USAF med ctr. Responsible for support of 6,000 personnel & $55 million in Info Mgmt & Tech assets. • Re-engineered medical center (40 clinical) reception desk processes, trained administrative staff, formulated policies to enhance patient throughput/documentation/staff comm w/patients• Organized & led staff efforts in support of receiving/triaging 25,000 Hurricane Katrina evacuees. • Implemented AFMS’s Digital Historical Patient Record $1.2M pilot project. Digitized 10K med records.• Led multi-disciplinary senior leadership team responsible for policies/processes for 250K beneficiaries. - Deputy Director, Health Care Operations/Staff Director, TRICARE Southwest (Region 6). Initiated managed healthcare operational strategies for 42 communities serving 1 million beneficiaries/$2.2 billion health services contract in Texas, Oklahoma, Arkansas, and Louisiana. Policy, mbr service & network provider focused; ensured managed care support contractor (MCSC) delivered quality services & products to customers. Analyzed products & services; developed marketing plans specific to community needs. Show less

Executive Officer, Wilford Hall Medical Center (USAF)

• 2000 - 2001

Facilitated high-level meetings, events for CEO of Air Force's largest medical center and graduate medical education platform training military and civilian doctors, nurses, etc., from all over the world. Planned and travelled with CEO to international Graduate Medical Education (GME) conferences/meetings abroad with Chilean & Brazilian Air Force medical leaders; fostered continued/future international participation with AF’s largest GME operation.

Director, Business Operations & Beneficiary Support

• 1995 - 1998

Director Resource Management/Business Operations & Beneficiary Support. Led staff of 7 managing $17M budget and 270 personnel; also Contracting Officer Technical Representative responsible for qualitative review of managed care support contractor performance. • Led rightsizing; outsourced inpatient obstetrical care/minor surgery; $3M annual savings. • Third Party Collections increased--171% collections/1355% claims. • Handpicked to instruct at Commissioned Officer Training School--over 300 new physicians, administrators, nurses, lawyers and chaplains. Show less

Various Leadership Positions

• Aug 1985 - Aug 1993

- Administrative Officer, 18th Military Airlift Squadron, McGuire AFB, NJ: led overall management and execution of all administrative and military/civilian personnel actions for more than 150 personnel in support of global airlift mission. Also served as Unit Security Manager & Disaster Preparedness Officer. - Handpicked to be Squadron Section Commander, 438th Field Maintenance Squadron (McGuire AFB): responsible for administrative & personnel programs as well as welfare, morale and military discipline for over 200 staff members. - Selected by-name--Squadron Section Commander, 438th Civil Engineering Squadron (McGuire AFB). - Deployed to Saudi Arabia in support of Tactical Air Command mission ELF ONE--unit rec'd Excellent on Unit Effectiveness Inspection & rec'd Air Force Achievement Medal. Also served in Germany in support of Joint mission REFORGER. - Selected as Junior Captain to lead/be Chief, Base Information Management & Director, Human Systems Division Information Mgmt, Brooks AFB, TX. Chosen as 1993 Company Grade Information Mgmt Officer for Air Force Materiel Command (AFMC). -- Certified as Total Quality Mgmt (TQM) Facilitator and Process Action Team (PAT) Leader. Conducted TQM familiarization training for staff assigned to Brooks AFB. -- Requested by United States Department of Agriculture (USDA), (National Finance Center in New Orleans, LA) staff to consult on training requirements of geographically dispersed staff using video-teleconferencing/other technology. Show less

Frame Administrator

• May 1981 - Aug 1984

Summer-Hire responsible for testing and evaluating copper/other telephone wire connections. Communicated directly with equipment testing engineers regarding quality, overall equipment status. Summer-Hire responsible for testing and evaluating copper/other telephone wire connections. Communicated directly with equipment testing engineers regarding quality, overall equipment status.