Experience

The Crowley Company

• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager / Systems Support

  • Nov 2012 - Present

  Responsible for technical projects and to assist corporate IT efforts including but not limited to project management, processing and delivery of images for archival preservation and digitization, and IT data and storage management.• Support of network and system services comprised of 25+ Windows based servers and 70+ workstations and laptops• Proficient in WSUS, Active Directory, Windows Deployment Services, File services (Share and Storage Management, DFS Management), GPO management, DNS, DHCP• Managed Storage Area Network (creating, deployment and management of LUNs, allocating appropriate space) for archival preservation and digitation company with a network throughput of ~ 30 TBs/week• Migrated multi-domain network into a single domain using MS Active Directory Migration Services in a multi-OS environment increasing efficiency of resources and reducing system issues by 70%• Setup and management of wireless networks; 802.11g, 802.11n, and 802.11ac• Upgraded PCs from Windows XP to Windows 7, Windows 7 to Windows 8/8.1 and servers from Windows Server 2003 to Windows Server 2008, 2008 R2 to 2012• Deployed and managed multiple servers using Hyper-V 2012• Installation and setup of Windows Deployment Services and successful setup and capture of multiple OS images• Responsible for physical network cabling, labeling and documenting• Production tracking of archival preservation and digitization jobs• Established standard directory structure for each job• Converted archival images to the appropriate derivative using company custom build applications• QC of Statement of Work and final digitization for delivery on each job• Ensured users have appropriate access to network services• Tested hardware and software prior to and following update/repair to verify compatibility with network peripherals



Frederick County Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Tech Coordinator / User Support Specialist

  • Apr 2014 - Jul 2015

  Responsible for assisting school in using computer-based technologies to support instruction and assessment, scheduling available resources, and managing the school network.• Primary contact within the building for computer related systems• Maintained labs and peripherals (printers, scanners, interactive whiteboards, student response • systems, smart pens, etc.)• Served as a resource regarding software on the network and maintains the management components of software chosen for use• Scheduled and kept log of teacher and student use of computer labs (and shared technology equipment) to support school and county improvement goals• Provided students and staff with software, hardware, and peripheral orientations as needed or refer them to the appropriate system resources• Provided on-going first tier technical support on instructional desktop and laptop computers and peripherals• Set up new instructional computers and peripherals• Imaged new computers as well as existing PCs as needed• Performed hardware and software upgrades as needed• Provided teachers with support materials to facilitate their effective use of new hardware, software, and peripherals• Assisted staff with FCPS resources such as e-mail, Employee Self-Service, etc.• Managed the PC and peripheral inventory and maintains inventory information on all school technology equipment



Default Resource

• Lead Evaluation Support Specialist

  • Jul 2007 - Oct 2012

  • Developed procedures and practices for testing reliability and stability of software components and interfaces for network environments• Administered Desktop related functions including hardware and software set-up and configuration• Performed troubleshooting on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions• Instrumental in the planning, development, and deployment of a new online business infrastructure • Researched, tested, and documented results of online system enhancements pre and post-deployment• Wrote, designed and produced testing scripts to communicate and validate expected results of programming developments to company custom build web applications • Stimulated system problems to help resolve operating inconsistencies• Designed detailed operating manuals for end-user use of custom web applications• Facilitated end-user training to internal and remote personnel to enhance system comprehension• Trained and managed 20+ team members and achieved significant improvements in their productivity resulting in above 90% target goals• Monitored performance of remote personnel and the overall region through online infrastructure• Contributed to policies and procedures development to instill quality, proficiency, and uniformity within office operations• Refurbished laptops, desk stations, test stations, and various computer components• Diagnosed hardware and software problems in Windows-based workstations• Supplied hardware and software troubleshooting support for remote and local computer systems• Researched new technology to recommend implementation• Conferred with network users about how to solve existing system problems• Monitored operating performance in order to determine whether adjustments needed to be made, and to determine where changes will need to be made in the future



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Senior Customer Service Representative

  • Nov 2005 - Jun 2007

  • Proficiently displayed above target times for call-resolution resulting in achievement of senior level • Provided Internet support and general troubleshooting for online issues• Supplied various solutions to customers for issues related to mortgage accounts and resolved general concerns while retaining a 99+% customer satisfaction rate• Researched and resolved processing and origination errors of new loans• Analyzed escrow accounts using proprietary online mortgage system to provide agreeable options to the customer• Prospected sales of other banking products; home equity loans, insurance, accounts, and refinance to strengthen customer retention



DARCARS Automotive Group

• United States
• Consumer Services
• 400 - 500 Employee

• Certified Sales Associate

  • Nov 2004 - Sep 2005

  • Certified Trainer for new associates• Managed Scion showroom • Assisted manager within the used car showroom • Assisted with processing credit applications • Sold new and used cars • Certified Trainer for new associates• Managed Scion showroom • Assisted manager within the used car showroom • Assisted with processing credit applications • Sold new and used cars