Experience

Water Services Association of Australia (WSAA)

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Director Business Excellence

  • Jan 2018 - Present

  Member of the Executive team, directing the Utility Excellence Program – lifting the industry from within through collaboration, advocacy and innovation. Responsible for the Melbourne office, directing programs on strategy, digital, assets, health and safety, culture, research and innovation, security, standards and codes. Key Achievements: • Successfully accelerating the adoption of digital innovation in the water industry nationally through global partnerships and the formation of collaborative associations in Australia. This will move the industry into ground-breaking areas including digital twins, artificial intelligence and automation.• Influenced Federal Government policy to improve outcomes for communities in the resilience of infrastructure assets, business and cyber security outcomes, safe management and disposal of buried asbestos pipe.• Directed a national $20M CRC-P project to develop first of kind national guidelines on structural pipe liners to extend buried asset life by 50%, creating a market for manufacturers and providing Australia with a lead opportunity in pipeline sensing and robotics.• Changing the national approach to management of buried asbestos cement pipes, saving over $11Bn for the Australian water sector and providing a safer approach to the management of buried asbestos pipe for the community. Show less

• Manager Utility Excellence

  • Jun 2015 - Dec 2017

  Key Achievements• Delivery of national sector guidelines to lift the industry in the areas of asset management and asset design.• Direct industry benchmarking programs for organisational efficiency, asset management, health and safety, and digitalisation to identify gaps, develop guidelines and enhance service delivery by water businesses. • Coordinated an international benchmarking consultancy worth $1.7M involving some 45 water utilities from Australia, NZ, UK, US, Japan and Canada. Established over 50 leading practice case studies for asset management in the water industry internationally, and strong networks between each participant. Show less

• Manager Asset Management

  • Feb 2014 - Jun 2015

  Key Achievements• Influenced Federal Government policy to improve outcomes for communities in the resilience of infrastructure assets and enhancing the risk management of drinking water supplies.• Delivery of national sector guidelines to lift the industry in the areas of asset management and risk management.• Development of a national research strategy to streamline resource allocation and improve the return on investment to the sector.



South East Water

• Australia
• Utilities
• 700 & Above Employee

• Manager Environment and Technology

  • Jun 2013 - Feb 2014

  Reporting to the General Manager Strategy and leading a team of five direct reports with budget responsibility of $1M. Developing the corporate plan for the business in consultation with the Board and Executive, establishing future product quality requirements, and directing the research and development program.Key Achievements: • Reporting to the Managing Director, I established and managed an idea bank and fund for mid-term cross business initiatives to de-risk alterative water schemes and foster innovation more broadly across the organisation. Show less

• Manager Strategic Planning

  • Jun 2012 - Jun 2013

  Reporting to the General Manager Strategy, I developed the corporate plan for the business in consultation with the Board and Executive.Key Achievements: • Delivering an innovative corporate plan that had full support of the Board and Executive team, positioning the business as a leader in cutting edge technology to improve services to customers and keep costs below CPI.

• Manager Environment and Technology

  • Jan 2010 - Jun 2012

  Reporting to the General Manager Strategy and leading team of eight direct reports with a budget responsibility of $1M. Ensuring attainment of environmental compliance, delivering the sustainability and energy management program, coordinating the core business research and development program and leading knowledge management within the business.Key Achievements: • Strengthening South East Water’s stakeholder engagement positions with the Environment Protection Authority and Department of Health on environment and product quality issues, including the diversification of water sources, assisting the business to harness alternative water sources whilst minimising business risk.• Developing a core research agenda that expanded the range of product applications which addressed current and emerging risks to drinking water and alternate water sources.• Leveraging funds and resources to deliver a return on investment of up to 12x the business cash investment through collaborative integration of South East Water’s research objectives with other water businesses and industry research groups such as Smart Water, the Water Services Association of Australia, Water Quality Research Australia and the Australian Recycled Water Centre of Excellence. • Supporting customer engagement approaches on environmental issues in relation to innovative options for sewerage delivery on the Mornington Peninsula. The outcomes of these efforts resulted in savings of over $160M for the local community. • Developing a knowledge management program for South East Water to foster an internal knowledge management culture to enhance business efficiency. • Representative to the VicWater Sustainability Task Group and managed the internal Sustainability Management Committee to enhance corporate social accountability. Show less