Quality Manager

• Nov 2022 - Present

Assistant Production Manager/Quality Representative

• Jan 2020 - Aug 2022

Manage inventory of customer supplied product while simultaneously communicating order status and quality concerns to all customers Perform various ERP functions such as APQP for new heat treat processes, totaling daily shipment amounts, and invoicing Quote new jobs for heat treat processing while performing time studies for cost analysis as required Perform layered process audits, dock audits, and plant audits to ensure proper procedures are followed Observe all product during all stages of operations to ensure conformance to quality standards Maintain quality management system requirements (ISO 9001:2015) in regards to: scheduling monthly internal audits, updating customer complaint log, creating racking/inspection instructions, and conducting risk analysis via Process Failure Mode Effects and Analysis Show less

Quality Technician/Delivery Driver

• May 2016 - Nov 2019

(Seasonal/Full Time) Prepared tool steels for nitriding and vacuum heat treating processes. Collected and recorded data with Rockwell hardness testers to determine surface and core hardness of steel samples pre/post heat treating and nitriding processes. Utilized microscopes to determine case depth of steel samples and logged all results while labeling and storing test pieces. Transported steel parts to and from manufacturers across Northeast Ohio. Organized paperwork with shipping and receiving departments. Show less

Landscape Laborer

• Jun 2018 - Aug 2018

Collaborated with a team to complete a variety of maintenance tasks including hydroseeding, mulching, shrub trimming, and building hardscapes. Worked to ensure quality results and to meet the goals of the company and the customer. Collaborated with a team to complete a variety of maintenance tasks including hydroseeding, mulching, shrub trimming, and building hardscapes. Worked to ensure quality results and to meet the goals of the company and the customer.

Service Associate

• Jun 2013 - Aug 2015

Prepared pizzas and calzones for customers in a fast paced environment. Managed phones and filed orders in the point of sale. Provided customer service to patrons at the register while handling cash and providing correct change. Prepared pizzas and calzones for customers in a fast paced environment. Managed phones and filed orders in the point of sale. Provided customer service to patrons at the register while handling cash and providing correct change.