Experience

Bernardi Group

• Australia
• Retail
• 1 - 100 Employee

• Operations Manager

  • Mar 2021 - Present

  Reporting to the CEO & COO, brought on to establish a strategic direction and pathways to expansion. Leading over 200+ personnel in the Central West Region of NSW. Achievements: • Decreased wage expenses from 11.5% to 10.8% by streamlining operations. • Developed a project plan for all business functions with a heavy emphasis on personnel structures and standard operating procedures for store operations. • Oversaw a number of company projects coordinating various departments to implement new procedures and streamlining efficiencies. A heavy focus on introducing a combination of LEAN and Agile methodologies into the operations. • Established higher leadership functions and responsibility within the operations network. • Implemented succession planning, cross training and career pathways to build a strong pipeline.



7-Eleven Australia

• Australia
• Retail
• 700 & Above Employee

• Retail Business Manager Sydney

  • Sep 2020 - Mar 2021

  • Responsible for 20 franchised and corporate stores in Greater Sydney (both fuel and non-fuel). • Financial management, sales optimisation and customer service experience. • Tasked with reviving sales and profitability where lockdowns and working from home dramatically affected the network of stores in Sydney’s CBD. Achievements: • Increased my stores net promoter score from 65 to 85 in the space of six months. • Grew sales by 9% for my region. • Responsible for 20 franchised and corporate stores in Greater Sydney (both fuel and non-fuel). • Financial management, sales optimisation and customer service experience. • Tasked with reviving sales and profitability where lockdowns and working from home dramatically affected the network of stores in Sydney’s CBD. Achievements: • Increased my stores net promoter score from 65 to 85 in the space of six months. • Grew sales by 9% for my region.



Naked Foods

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• National Operations Manager

  • Jan 2020 - Oct 2020

  • Oversaw the operations of 21 stores nationwide, liaising with both corporate store management and franchisees. • Headed the procurement and management of our buying teams. • Explored property opportunities and undertake direct negotiations in line with expansion plans. • Developed strategic vision, plan, values and resource planning to the CEO and board of directors. • Established company policies and procedures to ensure best practice and efficiencies are optimised across the business. • Drove marketing plan and integrated with buying schedule. • Managed internal communications and streamlined across the business. • Proactively manage compliance risks and strategies. • Established performance management guidelines and set Professional Development Plans with all staff within the business. Achievements: • Designed and managed a centralised ordering department which has streamlined processes, improve margins and reduce freight by upward of 40%. • Improved margins across the core range across multiple suppliers. Was able to improve margins across 160 lines averaging a 20% decrease in costs. • Improved store sales upwards of 30% through intensive business development management with corporate stores and franchise stores alike.



Aldi UK

• United Kingdom
• Retail
• 700 & Above Employee

• Executive Manager Operations

  • Jan 2018 - Dec 2019

  Responsible for operating stores in the South East England I was namely responsible for the development of the management teams, recruitment of store staff, management of financials and the store standards. In addition to the Area Manager duties I was also involved in the shaping of the 108 strong store region network along with the Area Managers. I involved myself in a number of projects aiming to drive profitability through cost cutting exercises and reforming of process across an array of departments. • Supported colleagues and committees with detailed rigorous feedback in all facets of the business. Prominent stakeholders include: Productivity and Efficiency Committee, Logistics, Trading, Corporate Buying, Merchandising and Health and Safety. • Aligned the Australian ALDI ‘Academy Training Program’ with the UK/IRE Academy to streamline and better improve interaction/knowledge retention across stores. • Implemented a simplified internal communications system, increasing execution and saving time for a 50 strong Area Manager Team and its office support staff. • Oversaw the regional/state operating financials, budgets, profits and responsible for the approval and sign off of major expenses. Achievements: • Solely delivered a successful annual £14m annual national cost saving project. • Managed the national ‘Specials Buys” program. Optimising distribution leading to maximising sales, minimising direct/non-direct costs. • Initiated ‘Standard Operating Expectations’, by establishing and aligning standards/timeframes across the UK/IRE business.



ALDI Stores Australia

• Australia
• Retail
• 700 & Above Employee

• Executive Manager Operations

  • Feb 2010 - Jan 2018

  Responsible for stores ranging from Central West NSW to the Northern Beaches/ North Shore of Sydney my responsibilities included: • Performed daily and consistent store visits with store teams. • Recruited and developed high performing teams to deliver the best customer experience. • Coached, collaborated, inspired and motivated teams to achieve and exceed set KPI's. • Proactively planned for resource requirements, through effective resource and succession planning. • Managed highly efficient payroll costs to ensure alignment with budget and store standard requirements. • Ensured stores executed merchandising strategies and plans. Collaborated with the national corporate merchandising team to improve sales, cash flow and loss mitigation. • Analysed all operations of the business to identify both financial and non-financial opportunities to improve. • Conducted performance reviews for all Store Managers within my regions. Achievements: • International IT consultant for AUS Store Operations. Instrumental in shaping €2bn project aligning all operating systems within the ALDI South Group. • Established state/regional contracts for various major contractors, key stakeholders and suppliers creating synergies by working closely to develop long term relationships. • Established a national ‘Future Leaders Program’ for high performing Assistant Store Managers into Store Managers.