Experience

H.T. Hackney Company

• United States
• 1 - 100 Employee

• Desktop Support Technician

  • Jan 2019 - Present



Discovery, Inc.

• Knoxville, Tennessee Area

• Desktop Support Technician

  • Mar 2007 - Nov 2018

  • • Supported over 900 Windows computers - Windows XP, Windows 7, and Windows 10 • Imaged new computers via LANDesk • Computer upgrades - hardware and software updates, Windows updates, and Windows 10 migrations • Managed Active Directory – updating computer descriptions and adding/ removing computers • Computer hardware support – bios and firmware updates, replaced laptop keyboards and screens, added and replaced RAM, replaced fans, and replaced hard drives • Remote support via Bomgar – troubleshooting, software installs, software updates, and driver updates • Software Installs – Microsoft Office, Spring CM, Workshare, VLC Media player, etc. • General HP printer support – replaced rollers, fusers, transfer kits, network cards, toner, and cleared paper jams • Customer Service – Supported 1300 users handling each user with dignity and respect, staying calm, and resolving issues as quickly and painlessly as possible



Scripps Networks Interactive, Inc.

• Knoxville, Tennessee Area

• Desktop Support Contractor

  • Sep 2006 - Mar 2007

  • Supported over 900 Windows XP computers - trouble shooting, driver installs and updates • Work station setup – set up computer, monitor, keyboard and mouse for new hires and user relocation • Image New Computers via LANDesk • General HP printer support – replaced rollers, fusers, transfer kits, network cards, toner, and cleared paper jams • Customer Service – Supported 1300 users handling each user with dignity and respect, staying calm, and resolving issues as quickly and painlessly as possible



Glenwood Baptist Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Minister of Education and Youth

  • Jan 2001 - Apr 2006