Experience

Hantover

• United States
• Wholesale
• 1 - 100 Employee

• Sales

  • sep. 2011 - - heden



2010 Global KES - Subtechnologies, Inc

• Project Manager

  • nov. 2007 - okt. 2010

  and restaurant remodels. Assessed customer needs for equipment and smallwares. Negotiated with manufactures to achieve the best possible pricing for customers as well as the maximum profit for the company. Prepared quotes for customer store opening packages. Negotiated with installers for equipment installation at customer sites to the customer specifications. Accompanied installers at time of install ensuring customer expectations were satisfied. Prepared owner's manual for each location including a specification sheet, owner's manual, and listing of local authorized service agencies for each piece of equipment. Provided customer service and support for existing locations. Attended national trade shows and factory training sessions. Assisted others in the department as needed with projects and research.Provide customer service for Subway Restaurant franchisees. Input phone, fax, and email orders for US and Canada customers. Created and updated quotes for Subway headquarters and franchisee owners. Worked with Subway headquarters, District Advisors, and customers to solve problems. Assisted with customer invoicing. Received and processed customer claims and returns. Provide IT and marketing Department's with needed changes to the company web site and catalog to improve accuracy and increase customer understanding of product line. Supported customers via internet Live Chat. Point of contact for custom cutting board and parts orders. Assisted others in the department as necessary to ensure a first rate customer service department.



Paragon Marketing / Horn Distributing

• Warehouse Manager / Customer Service

  • jan. 1999 - jan. 2007

  Managed warehouse for a large volume premier distribution company. Worked with dealers regarding equipment quotes, sales, availability of equipment, and smallwares. Assembled equipment for both display purposes and customer requests. Manage warehouse temporary employees. Received shipments from manufacturers. Staged and shipped orders to dealers. Inventory control. Purchase inventory and work with others within the company to co-ordinate ordering and warehouse stock to meet customer delivery needs. Negotiated to reduce freight cost with freight lines. Attended national and regional trade shows and factory training sessions.



Drummond Marketing

• Manufacturer Representative

  • jan. 1997 - jan. 1999

  Built relationships with dealers and key end users in the territory. Consultative sales and training to dealers and end users promoting and selling equipment and smallwares in KS, MO, IA, and NE. Attended national and regional trade shows and factory training sessions. Demonstrated use and care of equipment to dealers and end users. Provide equipment start-up and training for end users following equipment purchase. Built relationships with dealers and key end users in the territory. Consultative sales and training to dealers and end users promoting and selling equipment and smallwares in KS, MO, IA, and NE. Attended national and regional trade shows and factory training sessions. Demonstrated use and care of equipment to dealers and end users. Provide equipment start-up and training for end users following equipment purchase.



Lady Baltimore Foods Equipment Division

• E & S Specialist

  • jan. 1992 - jan. 1996

  E & S Specialist for 4-state area. Traveled and worked with food salesmen promoting and selling restaurant equipment and smallwares. Trained food salesmen in sales of equipment and smallwares. Assisted salesmen in assessing customer needs for new and replacement equipment. E & S Specialist for 4-state area. Traveled and worked with food salesmen promoting and selling restaurant equipment and smallwares. Trained food salesmen in sales of equipment and smallwares. Assisted salesmen in assessing customer needs for new and replacement equipment.



Fellers Fixtures

• Purchasing Agent / Sales / Warehouse Manager

  • jan. 1982 - jan. 1992

  Refurbished used restaurant equipment.Delivery and set up of equipment.Warehouse manager responsible for warehouse organization, customer order fulfillment, shipping and receiving.Counter sales of equipment and smallwares.Purchasing agent responsible for negotiating pricing with factories and their representatives for stock and special order equipment and smallwares. Refurbished used restaurant equipment.Delivery and set up of equipment.Warehouse manager responsible for warehouse organization, customer order fulfillment, shipping and receiving.Counter sales of equipment and smallwares.Purchasing agent responsible for negotiating pricing with factories and their representatives for stock and special order equipment and smallwares.