Experience

MPEA

• United States
• Events Services
• 100 - 200 Employee

• Show Electrician Foreman

  • Jun 2007 - Present

  Electrical construction, electrical distribution, blueprint reading, transformer installation, machine installation, electrical controls, show installation and theatrical lighting and rigging. Audio Video installation, electrical troubleshooting and repairs. Electrical construction, electrical distribution, blueprint reading, transformer installation, machine installation, electrical controls, show installation and theatrical lighting and rigging. Audio Video installation, electrical troubleshooting and repairs.



Jack Thompson Oldsmobile

• Oak Lawn, IL

• Used Car Manager

  • 2002 - 2002

  Recruited to revitalize the Used Car Department. Cleaned out aged inventory, with minimal loss. Diversified inventory, increased turn rate, decreased days’ supply. Purchased vehicles, directed mechanical reconditioning, detailing, marketing and advertising. Increased units sold and gross profit. Recruited to revitalize the Used Car Department. Cleaned out aged inventory, with minimal loss. Diversified inventory, increased turn rate, decreased days’ supply. Purchased vehicles, directed mechanical reconditioning, detailing, marketing and advertising. Increased units sold and gross profit.



Toyota of Merrillville

• General Manager

  • 1994 - 1999

  Developed and executed plans to ensure the dealership of profit goals and fair return on investments. Defined and implemented long and short-term objectives. Oversaw and controlled all daily operations, policy implementation, advertising /promotion and strategic direction. Set and administered budgets, monitored costs and expenses to ensure profitability. Recruited and hired a staff of 38 including key management and support personnel for new and used sales, finance and insurance, service, parts and customer relations. Evaluated departmental and individual performances against objectives and goals. Devised and implemented on-going proactive customer service training and processes. Established departmental goals with management team based on the continuous improvement of sales, profit and customer satisfaction. Analyzed and reviewed monthly financial statements and trend reports against parameters, budgets and objectives. Maintained relationships between employees, customers, dealers, vendors, lenders and regional office. Three-time recipient of Toyota’s President’s Award.Conceived, designed and implemented a Customer retention system, generating an additional $511 of sales per unit, after six months. Show less

• Director of Operations and Customer Relations

  • 1979 - 1994

  Directed service, parts managers and employees. Recruited, trained and hired new employees. Responsible for determining departmental budgets, goals and objectives. Responsible for evaluation of performance and salary recommendations of employees. Management and estimator of a sublet Body shop operation. Prepared, created and evaluated departmental advertising.Construction Project Management of the creation of new energy efficient facility. ASE Certified.Customer Relations Management “Top Ten Club”.Service Market Share index 64.5Customer Parts to Labor ratio 1.22:1Toyota Certified Expert Level in Service Management, Parts Management and Customer Relations Management (CRM).New building constructed on-time and on budget. Electrical utility costs reduced by 25%.Establishment of body shop repairs through an outside vendor, thus increasing parts' margins by 42%, and increasing shop mechanical repairs.Seven-time recipient of the Toyota Service Excellence Award.Recipient of the Toyota Parts Excellence Award.Converted inventory system from off-site inventory control to in house IBM 5250 mainframe. Show less