Experience

Arithon

• Ireland
• Software Development
• 1 - 100 Employee

• Operations Manager/Customer Success Manager

  • Feb 2016 - Present

  I am responsible for all the day to day operations of the application which include - Product TrainingCustomer SuccessSales demonstrations and Presentations (both online/onsite)Following up on inbound and outbound sales leadsAccount ManagementConflict resolutionManaging workflow and schedule between development team and support teamNew Client on-boardingCustomer support/It Support

• Account Manager/Product Specialist/Trainer

  • Feb 2010 - Feb 2016

  Was responsible for all customer support, training and account management for all key clients (100 +).Was also responsible for sales presentations, online and onsite product demonstrations and all client training for both new and existing clients.

• Customer Service Representative

  • Feb 2008 - 2010

  Was responsible for dealing with inbound queries relating to the application via email and phone as part of a team of 4. Had the resolve queries and run product/feature demonstrations using phone email and online meetings.



Alfred McAlpine

• Facilities Services
• 1 - 100 Employee

• Customer Service/Resourse Planner

  • Sep 2006 - Sep 2008



AIB

• Ireland
• Banking
• 700 & Above Employee

• Data Entry Operator

  • Jul 2005 - Sep 2006