Greg Knowlton
Founding Partner, Workday Consulting Services at Three Link Solutions- Claim this Profile
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Topline Score
Bio
LinkedIn User
I have had the pleasure of working with Greg Knowlton for the last four years and can attest to his abilities to develop and maintain a large employee base infrastructure within a rapidly growing organization to deliver top level service support to the customer. Greg is charismatic and a true leader that has a great ability to draw unbelievable talent to any organization. He was instrumental in building out both service centers in the United States and Ireland. His focus on detail and project management are two of his best attributes and a great reason why OneSource Virtual had such success in their expansion while maintaining focus on their current customer base. Greg is a great team player and a true cog in any organization's leadership team.
Hudson C.
Greg is extremely well versed in Six Sigma project management methodology as well as its practical application. His expertise was an incredible asset to the multiple work efforts he oversaw. His mentoring and management style was invaluable to my professional growth.
LinkedIn User
I have had the pleasure of working with Greg Knowlton for the last four years and can attest to his abilities to develop and maintain a large employee base infrastructure within a rapidly growing organization to deliver top level service support to the customer. Greg is charismatic and a true leader that has a great ability to draw unbelievable talent to any organization. He was instrumental in building out both service centers in the United States and Ireland. His focus on detail and project management are two of his best attributes and a great reason why OneSource Virtual had such success in their expansion while maintaining focus on their current customer base. Greg is a great team player and a true cog in any organization's leadership team.
Hudson C.
Greg is extremely well versed in Six Sigma project management methodology as well as its practical application. His expertise was an incredible asset to the multiple work efforts he oversaw. His mentoring and management style was invaluable to my professional growth.
LinkedIn User
I have had the pleasure of working with Greg Knowlton for the last four years and can attest to his abilities to develop and maintain a large employee base infrastructure within a rapidly growing organization to deliver top level service support to the customer. Greg is charismatic and a true leader that has a great ability to draw unbelievable talent to any organization. He was instrumental in building out both service centers in the United States and Ireland. His focus on detail and project management are two of his best attributes and a great reason why OneSource Virtual had such success in their expansion while maintaining focus on their current customer base. Greg is a great team player and a true cog in any organization's leadership team.
Hudson C.
Greg is extremely well versed in Six Sigma project management methodology as well as its practical application. His expertise was an incredible asset to the multiple work efforts he oversaw. His mentoring and management style was invaluable to my professional growth.
LinkedIn User
I have had the pleasure of working with Greg Knowlton for the last four years and can attest to his abilities to develop and maintain a large employee base infrastructure within a rapidly growing organization to deliver top level service support to the customer. Greg is charismatic and a true leader that has a great ability to draw unbelievable talent to any organization. He was instrumental in building out both service centers in the United States and Ireland. His focus on detail and project management are two of his best attributes and a great reason why OneSource Virtual had such success in their expansion while maintaining focus on their current customer base. Greg is a great team player and a true cog in any organization's leadership team.
Hudson C.
Greg is extremely well versed in Six Sigma project management methodology as well as its practical application. His expertise was an incredible asset to the multiple work efforts he oversaw. His mentoring and management style was invaluable to my professional growth.
Experience
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Three Link Solutions
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Founding Partner, Workday Consulting Services
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Jan 2017 - Present
Three Link Solutions is 100% dedicated to and specializes in staffing Workday functional and technical/domain experts. Your link to exceptional Workday talent. Three Link Solutions is 100% dedicated to and specializes in staffing Workday functional and technical/domain experts. Your link to exceptional Workday talent.
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OneSource Virtual
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Senior Vice President of Workday Global BPaaS Operations
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Apr 2016 - Dec 2016
Responsible for global customer outsourcing operations and delivery of high quality payroll, benefit and application management outsourcing services to 400 + Workday technology clients through an innovative business process as a service (BPaaS) delivery model.
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Vice President of Workday BPaaS Operations
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Jan 2013 - Apr 2016
Responsible for leading OneSource Virtual’s North American payroll, benefit and application management outsourcing and Workday service organization as the senior operations executive. Led team to award winning customer satisfaction through ongoing and intentional relationship building and engagement with 300+ Workday outsourcing clients. Represented Operations during due diligence leading to two successful Private Equity raises of $22 million and $150 million for minority stakes in the company. Designed and implemented process efficiencies which lowered payroll labor costs by 48% while reducing process variability and increasing customer satisfaction. Show less
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Director of Workday Application Management Services
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Apr 2012 - Dec 2012
Responsible for leading OneSource Virtual’s Workday product support and post production transformation team. Designed and deployed team’s organizational foundation and servicing methodology. Through tight engagement with customer base and identification of support needs, introduced value-add subscription support products which facilitated the departments transformation from a cost center to a profit center and supported a 150% year over year growth in revenue. Diversified and invested in the skill set of existing team and while growing from 8 to 24 Workday certified support analysts. Show less
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Bank of America
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United States
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Banking
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700 & Above Employee
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Senior Vice President, Business Control Manager
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Nov 2011 - Apr 2012
Responsible for assisting in the execution of internal control discipline and operational excellence within the Mortgage Servicing Operations Cash Remittance Line of Business. Assist in ensuring Mortgage Servicing Operations is in compliance with applicable regulation(s), laws, internal and external policies. Manage remediation efforts required from MRAs (Matters Requiring Attention) issued by the OCC or audit issues found by investor auditors and corporate audit. Leverages data in order to monitor effectiveness of key controls and status of mitigation and action plans. Documents, tracks, monitors and escalates risk related issues. Assists team in completion of multiple enterprise required assessments, including risk and control self-assessment (RCSA). Show less
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Senior Vice President, Senior Change Manager
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Feb 2009 - Oct 2011
Responsible for the end to end delivery of key strategic initiatives within the Home Loans Servicing portfolio, merging people, processes and technology into the Legacy Asset Servicing and Home Loans Servicing divisions. Responsibilities include direct and indirect management of 27 change resources who oversaw forty-seven projects with a total of $25.7MM in tech funding, oversight of project finances, issue escalation and resolution, and management of project progress and data integrity. The portfolio’s scope includes increasing the capability of CCRD and Servicing Operations to deliver on the Bank’s strategic vision while mitigating risks to the business associated with regulatory, compliance and audit findings. Show less
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First Vice President, Customer Service
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Aug 2005 - Feb 2009
Responsible for the implementation and management of a behavioral/transactional customer satisfaction initiatives within Countrywide’s Loan Administration division. Position allowed for the creation and deployment of routine/ad hoc end-user surveys in order to identify service recovery opportunities and transactional breakdowns within the loan servicing lifecycle. Functioned as the primary process improvement champion and leader within the Customer Service Line of Business.
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FedEx Office
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United States
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Printing Services
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700 & Above Employee
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Sr. Manager, Shared Financial Services
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Aug 2004 - Aug 2005
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Director - Program Management
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1998 - 2004
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Education
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1987 - 1992
Texas Tech University
Bachelor of Science, Industrial Engineering
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