Experience

Introhive

• Canada
• Software Development
• 100 - 200 Employee

• Senior Customer Success Manager

  • 2019 - Present

  Nation wide Introhive® - | Relationship Intelligence | AI powered Data Enrichment | CRM automation | Introhive helps fix what's been broken in the CRM industry for the last 15 years. We apply machine learning and automation to help turn CRM from a system of record to a system of value. Our technology drives meaningful relationships between companies and their clients rather than wasting time with manual research and data entry.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Professional Services Implementation Manager

  • Jan 2017 - Jan 2019

  Nation wide Responsible for Implementing a range of AAA print solutions, both Xerox and 3rd party. Worked with clients to build the implementation road-map and manage the Project Implementation (pilot, testing, troubleshooting, production roll-out, IT training) Complex troubleshooting and problem solving, working with developers and engineering as required to solve customer issues. Develop training for both users and customer’s IT, specific to their required capabilities.

• Global Reporting Manager, Worldwide Alliances Reporting & Operations

  • 2009 - Dec 2016

  Vitual Office (Saint John, NB, Canada) Was responsible for the Global Alliance Pipeline and Opportunity tracking, as well as pipeline tracking, process control and Alliance results of the US Large Enterprise Organization Alliance Team. Other responsibilities include: Profiling and Risk Assessment of potential Alliance Partners, SME for Salesforce, PRM, and other reporting tools; and planning and support for Global, Corporate and US Alliances. Worked directly with Partners on joint reporting requirements and tracking (ie. Cisco… Show more Was responsible for the Global Alliance Pipeline and Opportunity tracking, as well as pipeline tracking, process control and Alliance results of the US Large Enterprise Organization Alliance Team. Other responsibilities include: Profiling and Risk Assessment of potential Alliance Partners, SME for Salesforce, PRM, and other reporting tools; and planning and support for Global, Corporate and US Alliances. Worked directly with Partners on joint reporting requirements and tracking (ie. Cisco Cloud Reporting for MDF)

• Business Analyst (Team Lead) - Xerox Business Partner Program

  • Aug 2004 - 2009

  Saint John, NB, Canada As Partner Specialist Team lead, I provide monthly status updates on the Saint John contingent of the Worldwide Alliance. I had direct accountability for the Worldwide Pipeline and Monthly Reporting, use of the Partner Relationship Management System, and our Multi-partner Process to eliminate Partner conflict in accounts



Xerox Global Services

• Partner Specialist - Xerox Business Partner Program

  • 2002 - 2004

  Saint John, NB, Canada Responsible for managing existing partners (Documentum, FileNet) and bringing on additional partners (Exigen, Legato, Cardiff, Pharos)



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Sales Executive

  • 2001 - 2002

  Saint John, NB, Canada Multiple teams supporting Xerox Equipment Sales