Experience

PGH Networks

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr Voice Engineer

  • Jan 2022 - Present

  Provide support on Avaya Communication Manager, Avaya IP Office/ VM Pro and 3CX phone systems. 3cx Advanced Certified. Provide support on Avaya Communication Manager, Avaya IP Office/ VM Pro and 3CX phone systems. 3cx Advanced Certified.



UPMC

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr Telecommunications Analyst

  • Oct 2016 - Dec 2021

  University of Pittsburgh Medical Center – Pittsburgh PA 10/16 - 12/21 Responsible for call center programming on the Avaya Communication Manager Platform – VDN’s, vector queues, agent ID, skill/hunt group creation. Responsible for supporting over 500 + WAH agents using Aruba Access points. Make VLAN changes and adds on Alcatel / Cisco data switches and Active Directory. Troubleshoot WAH access problems, phones, PRI circuits, Avaya IX Workplace account creation and support. We had a combination of digital, IP and SIP endpoints. Previously held the Cisco CCENT Certification. Show less



AEC Group, LLC

• United States
• Information Technology & Services
• 100 - 200 Employee

• Help Desk Analyst

  • Dec 2013 - Sep 2016

  Provided remote support and installation, repair and changes for the Avaya IP Office and Avaya Communication Manager Provided remote support and installation, repair and changes for the Avaya IP Office and Avaya Communication Manager



Advent Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Voice Engineer

  • Aug 2009 - Nov 2013

  Responsible for change, repair, and installation of Avaya System Platform/Communication Manager/Definity and related voicemail systems. Experience installing and upgrading G350, G450, G650 and G700 gateways. Manage projects and complete assigned tasks in a timely manner. I have extensive experience installing and maintaining voice and data cabling. Strong background in troubleshooting and preventive maintenance of PBX systems. I install and troubleshoot PRI’s, circuit cards, telephones, and cabling. Show less



Seagate Technology

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Sr Voice Engineer

  • Mar 2001 - Jul 2009

  Responsible for PBX and voicemail changes, maintenance and repair. I provided support and repair on video conferencing equipment, audio visual equipment, cell phones, pagers, and fax machines. Responsible for desktop virus protection deployment and was a member of the global anti-virus deployment team. I provided desktop computer support on Microsoft and Linux operating systems. I was responsible for providing technical support on Siemens and Nortel PBX’s. Provided support on Siemens Phonemail and Avaya Modular Messaging. I was the site contact for voice and data circuit ordering, changes, and repair. I reduced costs in pagers, cell phones and local toll charges. I saved the company 100K in costs by moving the Siemens PBX from the Southside to the Strip District by myself during a long transition. Show less



Duquesne Light Company

• United States
• Utilities
• 700 & Above Employee

• PBX Administrator

  • Jul 1999 - Jun 2001



Siemens Communications, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Technician, Supervisor, TAC Engineer

  • Jun 1984 - Jun 1999