Greg Gardner
Senior Customer Support Engineer at ancora Software, Inc.- Claim this Profile
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Bio
LinkedIn User
I worked with Greg Gardner at Enterprise Iron on the Federal Employee Thrift program for three years. Greg was my direct supervisor for most of my time on the contract. The contract had an elaborate development process due to the overall complexity, size, and financial and federal regulations. Greg worked with me to understand the different flows and correctly set expectations. I had deadlines and strict security & testing procedures, but I never felt overwhelmed. Greg conducted follow-ups to ensure projects moved along at a proper pace. Greg did a fantastic job of keeping a positive work & team dynamic and emphasized the importance of a quality product. I enjoyed working with Greg and learned practical techniques I can use in the future. I have no doubt Greg would be a valuable asset to any organization.
LinkedIn User
I worked with Greg Gardner at Enterprise Iron on the Federal Employee Thrift program for three years. Greg was my direct supervisor for most of my time on the contract. The contract had an elaborate development process due to the overall complexity, size, and financial and federal regulations. Greg worked with me to understand the different flows and correctly set expectations. I had deadlines and strict security & testing procedures, but I never felt overwhelmed. Greg conducted follow-ups to ensure projects moved along at a proper pace. Greg did a fantastic job of keeping a positive work & team dynamic and emphasized the importance of a quality product. I enjoyed working with Greg and learned practical techniques I can use in the future. I have no doubt Greg would be a valuable asset to any organization.
LinkedIn User
I worked with Greg Gardner at Enterprise Iron on the Federal Employee Thrift program for three years. Greg was my direct supervisor for most of my time on the contract. The contract had an elaborate development process due to the overall complexity, size, and financial and federal regulations. Greg worked with me to understand the different flows and correctly set expectations. I had deadlines and strict security & testing procedures, but I never felt overwhelmed. Greg conducted follow-ups to ensure projects moved along at a proper pace. Greg did a fantastic job of keeping a positive work & team dynamic and emphasized the importance of a quality product. I enjoyed working with Greg and learned practical techniques I can use in the future. I have no doubt Greg would be a valuable asset to any organization.
LinkedIn User
I worked with Greg Gardner at Enterprise Iron on the Federal Employee Thrift program for three years. Greg was my direct supervisor for most of my time on the contract. The contract had an elaborate development process due to the overall complexity, size, and financial and federal regulations. Greg worked with me to understand the different flows and correctly set expectations. I had deadlines and strict security & testing procedures, but I never felt overwhelmed. Greg conducted follow-ups to ensure projects moved along at a proper pace. Greg did a fantastic job of keeping a positive work & team dynamic and emphasized the importance of a quality product. I enjoyed working with Greg and learned practical techniques I can use in the future. I have no doubt Greg would be a valuable asset to any organization.
Experience
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ancora Software, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Customer Support Engineer
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Jan 2023 - Present
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Enterprise Iron
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United States
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Business Consulting and Services
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1 - 100 Employee
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Consultant
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Jan 2014 - Jan 2023
Development Team Lead managing software developers, business analysts, tech support, and quality assurance resources for the FRTIB (Federal Retirement Thrift Investment Board). Manage software applications for Business Process Management & Workflow (EXP AG), Document/Forms Processing & Data Capture (DocXP), Reporting, and Omni Admin Web. Manage applications through the full Software Development Life Cycle (SDLC) and supported Production deployments and post-Production maintenance. Work closely with Cross Functional, other development teams, business users, and stakeholders to manage all software changes and upgrades.
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Peladon Software, Inc. / Advanced Data Sprectrum
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Martinsburg, WV
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Technical Support Representative
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Sep 2004 - Oct 2013
• Installation, Configuration, Training, and ongoing technical support for a forms processing software system utilizing ICR/OCR technology & Peladon Software’s DocXP application which uses SQL Server as the backend database system • Involved in large and small scale projects for structured and unstructured forms for direct sales clients as well as integrators/resellers, this has included travel to various locations within the United States, the United Kingdom, and to Australia • Installation, Configuration, Training, and ongoing technical support for a forms processing software system utilizing ICR/OCR technology & Peladon Software’s DocXP application which uses SQL Server as the backend database system • Involved in large and small scale projects for structured and unstructured forms for direct sales clients as well as integrators/resellers, this has included travel to various locations within the United States, the United Kingdom, and to Australia
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Mitek Systems, Inc.
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Frederick, MD
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Technical Support Representative
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1997 - 2004
• Installation, Configuration, Training, and ongoing technical support for a forms processing software system utilizing ICR/OCR technology • Provide sales technical support and demonstrations • Installation, Configuration, Training, and ongoing technical support for a forms processing software system utilizing ICR/OCR technology • Provide sales technical support and demonstrations
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Ravenn Data Systems
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Sterling, VA
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Customer Support Representative
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May 1995 - Dec 1997
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Mitek Systems, Inc.
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Sterling, VA
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Manager of Technical Services
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Mar 1988 - May 1995
• Managed the customer service department and was responsible for keeping contracts up to date, managing customer service calls, scheduling technical resources for on-site and in-house maintenance calls, managed shipping and receiving department • Managed the customer service department and was responsible for keeping contracts up to date, managing customer service calls, scheduling technical resources for on-site and in-house maintenance calls, managed shipping and receiving department
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Contel
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Chantilly, VA
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Senior Customer Support Engineer
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May 1986 - Mar 1988
• A member of the On-Call technical support group that was responsible for Federal Government contracts on computer equipment in the Washington, DC metro area • All maintenance calls were performed on-site to equipment ranging from PC-based equipment to mini-computers and large scale disk drive platter systems • Worked on a specific government contract in many different locations around the Washington DC metro area that involved TEMPEST equipment as well as commercially available hardware and software
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International Technology Corporation
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McLean, VA
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Customer Support Engineer
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Apr 1985 - May 1986
• Manufactured and repaired TEMPEST equipment manufactured by International Technology Corporation • Manufactured and repaired TEMPEST equipment manufactured by International Technology Corporation
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Education
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1983 - 1985
Pittsburgh Technical College
Community
