Experience

Softbase Systems

• United States
• Software Development
• 1 - 100 Employee

• Director of Support

  • Mar 2022 - 1 year 10 months

  Houston, Texas, United States

• Senior Customer Success Manager

  • Mar 2021 - Mar 2022

  Coming to Softbase Systems, I look forward to my role of being all about providing top level Customer Service to our Customers, Partners, Prospects and Vendors of the system. I enjoy creating and providing solutions for customers and vendors so they are can operate as efficient as possible. I'm able to use my previous years of experience in the DMS space, which includes Product Managing the entire DMS, working on multiple Reporting Platform Solutions and Integrating OEM and Vendor… Show more Coming to Softbase Systems, I look forward to my role of being all about providing top level Customer Service to our Customers, Partners, Prospects and Vendors of the system. I enjoy creating and providing solutions for customers and vendors so they are can operate as efficient as possible. I'm able to use my previous years of experience in the DMS space, which includes Product Managing the entire DMS, working on multiple Reporting Platform Solutions and Integrating OEM and Vendor Applications to provide this level of customer service.



Karmak

• United States
• Software Development
• 100 - 200 Employee

• Senior Product Manager

  • Apr 2019 - Mar 2021

  Carlinville, Illinois Continuing to work in Product Management is a passion. I enjoy working on Karmak's Fusion Business System, Reporting Tools and Custom Integrations with our customers and partners. Utilizing my experience with Report Development and previous Product Management roles enable to be successful when working with internal and external customers.

• Product Manager - Business Solutions

  • Oct 2017 - Mar 2021

  Carlinville, IL Continuing to work in Product Management is a passion. I enjoy working on Karmak's Fusion Business System, Reporting Tools and Custom Integrations with our customers and partners. Utilizing my experience with Report Development and previous Product Management roles enable to be successful when working with internal and external customers.

• Manager Reports Development

  • Feb 2016 - Oct 2017

  Carlinville, IL Having worked in Product Management and previous roles with Karmak's Reporting Tools I lead a group of Report Developers to provide reporting needs for Karmak's business systems. In addition to supporting the Karmak business systems the team provides professional services to customers for custom reporting needs using multiple BI and report tools.

• Product Owner - Karmak Analytics Division

  • Apr 2015 - Feb 2016

  Carlinville, IL Providing executives with powerful data visualization is the core resolution of Karmak Analytics. This is possible by understanding what matters to our customers and converting that into meaningful visual elements. My understanding of the intricacies of both internal and external coordination aid in the success of Karmak Analytics.

• Product Owner - Fusion Division

  • May 2011 - Apr 2015

  Carlinville, IL Product Owners work directly with customers (both external and internal), third party vendors and manufacturers to provide optimal integration with Fusion, Karmak’s Windows-based Dealer Management System. Coordination between internal departments was also a vital aspect of this position. Understanding all aspects of how to produce, premier, and support a product will provide a solid foundation to my success in Karmak Analytics.

• Product Manager

  • May 2008 - May 2011

  Carlinville, IL My ability to manage not only people, but all aspects of supporting a product helped to ensure my success as a Product Manager. Knowledge of how to coordinate several departments, including development, training, and support, is a critical skill that this position requires. Understanding how to maximize product value is a crucial skill that I utilize in my current position as Product Owner for Karmak Analytics Division.

• Quality Assurance

  • Jun 2006 - May 2008

  Carlinville, IL Ensuring that products function at an exemplary level and exceed customer expectation is at the core of successful Quality Assurance. Testing new features allows us to take a look at processes in place to learn how to aid in the success of our clients. Attention to detail at an analytical level helps to ensure the effective delivery of a product.

• Trainer

  • Jun 2003 - Jun 2006

  Carlinville, IL Training customers on Karmak Legend consists of turning customer needs into refined daily processes within our Dealer Management System. Empowering the customer with the proper set of tools to succeed is a vital and rewarding part of this position. The ability to relate to customer needs and turn feedback into best practices is a solid foundation to my work with Karmak Analytics.