Greg Dwyer B.AVE, Prosci

Change Management Lead at Blue Care
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(386) 825-5501
Location
Cairns, Queensland, Australia, AU
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Pedro Carmo

Reviewing and (re)designing PWC business processes for asset management was on of the key objectives of the AMC program. In a challenging environment Greg demonstrated professionalism, experience and more important a will to achieve the best outcome possible to PWC. Greg brought to the project his experience as process analyst and change manager he pushed hard to empower the business to take ownership and maintain and update processes going forward. Greg is a great person and I have definitely enjoyed working with him,

Wayne Crookes

Working with Greg during the development and delivery of the Ergon Recess program which was developed to inform electricians, electrical contractors and industry stakeholders was truly an honor, his project management skills, stakeholder engagement abilities were excellent and made my job as a presenter/partner so much more worth while, I would be happy to work with and recommend Greg for any project, stakeholder engagement or any thing that was time dependent and outcome driven. Thanks Greg Cheers Wayne

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Credentials

  • Prosci® Certified Change Practitioner
    Prosci
    Jun, 2018
    - Oct, 2024
  • Prosci
    Prosci ANZ
    Jan, 2018
    - Oct, 2024

Experience

  • Blue Care
    • Australia
    • Hospitals and Health Care
    • 500 - 600 Employee
    • Change Management Lead
      • Jun 2022 - Present

      Facilitating organisational change across the business, with a region larger than several European countries. Facilitating organisational change across the business, with a region larger than several European countries.

  • ITEC Group Australia
    • Australia
    • Individual and Family Services
    • 1 - 100 Employee
    • Business Improvement Specialist
      • Apr 2020 - Jun 2022

      • Focus on process improvement, measurements and accountability to maintain compliance with international, federal and state standards and legislation.• Broad engagement across multiple business units with compliance representatives.• Close consultation with operators to improve deliverables, improve data management, reduce hazards and non-conformances while strengthening teamwork and customer satisfaction.Achievements & Deliverables• Lead role in development of improved business processes for majority revenue-earning unit• Lead role in maintenance of ISO9001 certification• Lead role in business analysis and responses for cost minimization strategies

    • Business Improvement Officer
      • Oct 2020 - Sep 2021

      Focus on process improvement, measurements and accountability to maintain compliance with international, federal and state standards and legislation.Broad engagement across multiple business units with compliance representatives.Close consultation with operators to improve deliverables, improve data management, reduce hazards and non-conformances while strengthening team work and customer satisfaction.

  • MSF Sugar
    • Australia
    • Food and Beverage Manufacturing
    • 1 - 100 Employee
    • Business Change Manager
      • May 2019 - Jun 2020

      A very exciting opportunity to be a part of the management team to assist in the transformation of the entire business with a significant SAP replacement Enterprise Resource Planning system. The new SAP S4/Hana ERP will bring all four sugar mills, bio-generation plants and farming operations into one harmonious data-rich source, from which improved accounts payable, accounts receivable, time capture, payroll, materials management, asset management, asset maintenance and financial forecasting will develop. Scheduled for Go Live in May 2020, this project will be great!

  • Queensland Health
    • Australia
    • Hospitals and Health Care
    • 700 & Above Employee
    • Project Manager
      • Sep 2018 - Nov 2018

      ieMR (Digital Health)Responsible for project managing digital health business readiness activities for Ipswich West Moreton hospital, in a project team with close to 160 members, across multiple sites in the Ipswich West Moreton district. ieMR (Digital Health)Responsible for project managing digital health business readiness activities for Ipswich West Moreton hospital, in a project team with close to 160 members, across multiple sites in the Ipswich West Moreton district.

  • Coates
    • Australia
    • Construction
    • 700 & Above Employee
    • National Change Manager
      • Jun 2018 - Sep 2018

      National Change Manager for provision of change management services for the nation-wide roll out of the digitisation transition program – 180 branches onto a single transport management system, impacting more than 3,000 employees and over 400 transport contractors. National Change Manager for provision of change management services for the nation-wide roll out of the digitisation transition program – 180 branches onto a single transport management system, impacting more than 3,000 employees and over 400 transport contractors.

  • Northern Territory Government
    • Australia
    • Government Administration
    • 700 & Above Employee
    • Project & Change Manager
      • Apr 2017 - Oct 2017

      Project Manager for decommissioning of software for Grants Management Northern Territory; managing a team of subject matter experts for data extraction and decommissioning of existing system, enhancements to legacy system and provision of expert counsel to NT government representatives for future state.Change Manager for eProcurement Project, to modernise ‘procure to pay’ process and stock/warehousing practices across the Northern Territory for the Department of Health.Change ConsultantProvide change management and communication services to the project’s end users, using McKinsey’s model and PROSCI elements; to project team, project board, executives and end users across the Northern Territory to ensure maximum participation for a successful Go Live to three Dept of Health projects:* eCredentialing - automation of credentialing service for new and existing employees* Hearing Health - replacement of Access database with bespoke system * Office of the Public Guardian - replacement of Access database with best practice system.

    • Change Manager
      • Apr 2017 - Oct 2017

      Change Manager for eProcurement Project, which is modernising 'procure to pay' and stock/warehousing practices across the Northern Territory for the Department of Health.Providing change management services to the project and end users, using McKinsey's model and PROSCI elements, I provide leadership and counsel to the project team, project board, executives and end users across the Territory to ensure maximum participation in a successful Go Live.

  • TAFE NSW
    • Education Administration Programs
    • 700 & Above Employee
    • Business Process Analyst
      • Sep 2016 - Mar 2017

      Provide change management services through process consultancy and development for customer service processes business-wide, with priority to the primary Customer Contact Centre, with facilities at Port Macquarie and Kingscliff.Provide first call consultancy and support to Training Analyst for provision of Customer Service Advisor training to both centres. Provide change management services through process consultancy and development for customer service processes business-wide, with priority to the primary Customer Contact Centre, with facilities at Port Macquarie and Kingscliff.Provide first call consultancy and support to Training Analyst for provision of Customer Service Advisor training to both centres.

  • Power and Water Corporation
    • Australia
    • Utilities
    • 500 - 600 Employee
    • Senior Process Analyst
      • Jan 2016 - Aug 2016

      Responsible for process design and client delivery within a transformative Asset Management System implementation. This project will bring the Northern Territory's Power and Water Corporation into alignment with ISO 55000, with commensurate reduction in asset management costs and improved corporate ability to maximise return on investments. Responsible for process design and client delivery within a transformative Asset Management System implementation. This project will bring the Northern Territory's Power and Water Corporation into alignment with ISO 55000, with commensurate reduction in asset management costs and improved corporate ability to maximise return on investments.

  • Ergon Energy
    • Utilities
    • 700 & Above Employee
    • Project Manager
      • Apr 2014 - Oct 2015

      As Project Manager and Master of Ceremonies, I revitalised RECESS (Residential Electrical Contractors Engagement SessionS) for delivery of contemporary business information and solutions. These sessions were developed and delivered from June 2014 to June 2015 to over 1,100 attendees in 21 state-wide locations from Mareeba to Roma. Feedback from these sessions provided business analysis opportunities to reduce rework, improve the bottom line and maintain a positive public image for Ergon Energy. Industry engagement from the Electrical Safety Office, the two largest National member associations, four of Australia’s largest industry suppliers of components and Australia’s largest telecommunications provider has ensured that RECESS is an industry leader in successful communication and interaction with Queensland’s electrical contractors and electricity industry participants.

  • Department of Environment and Science
    • Australia
    • Government Administration
    • 700 & Above Employee
    • Change Management Consultant
      • Mar 2014 - Mar 2014

      Provided Change Management strategy for 500+ staff impacted by replacement business software. Provided Change Management strategy for 500+ staff impacted by replacement business software.

  • Self Employed
    • Business Coach
      • Apr 2013 - Feb 2014

      SYNOPSISGreg provides Business Coaching services for small to medium businesses.Working from a proven Total Quality Management basis, using better practice benchmarks, Greg adds value by assisting owners and managers to clearly articulate their vision, to performance-manage their activities and plan for the future, while enjoying today’s challenges and successes.Greg blends leadership, teamwork and focus to achieve better business performance and improved personal ownership, while creating an achievable community vision.Recent clients have included:* one of Brisbane’s iconic vehicle customisers,* a leading provider of Brisbane's executive transportation services,* an extremely talented entertainer who is taking on the biggest names in blues music,* a medical practice specialising in skin treatments,* a popular Bayside real estate agency.

  • Dalrymple Bay Coal Terminal Pty Ltd.
    • Australia
    • Mining
    • 100 - 200 Employee
    • Project Manager / Senior Consultant
      • Feb 2013 - Apr 2013

      Project Manager - Coal Terminal at Hay Point, Queensland, AustraliaSYNOPSISGreg worked with a small team of coal industry subject matter professionals. They developed two business cases for asset maintenance, with a focus on both short (one year) and long term (69 year) business plans. Documents were delivered to Steering Committee on time, to quality.* Asset Maintenance strategic development* Business Case development and delivery* Project Management supported by expert team of subject matter professionals* Legacy of asset maintenance life-cycle philosophy* PMBOK

  • Ergon Energy
    • Utilities
    • 700 & Above Employee
    • Project Manager
      • Jan 2011 - Feb 2013

      SYNOPSISWorking with a small team dedicated to reducing electricity cost by smarter energy use, Greg consulted with stakeholders from industry, government, industry associations, energy distributors and end users to develop and implement energy-focused projects.* Event-managing energy information sessions to hundreds of electrical contractors across Queensland,* Negotiating with industry associations to improve energy awareness and efficiency,* Development of National training material for electrical apprentices.* Project managing energy efficiency opportunities in city and country locations.

  • Brisbane Catholic Education
    • Australia
    • Education Administration Programs
    • 700 & Above Employee
    • Service Officer
      • Jun 2010 - Jan 2011

      * Re-engineering of multiple site business processes* Extensive stakeholder engagement* Development and delivery of end user trainingSYNOPSISMember of a small team of professional change agents for whole-of-business IT system replacement for school and student administration and end user training delivery across 113 South-East Queensland schools. * Re-engineering of multiple site business processes* Extensive stakeholder engagement* Development and delivery of end user trainingSYNOPSISMember of a small team of professional change agents for whole-of-business IT system replacement for school and student administration and end user training delivery across 113 South-East Queensland schools.

  • Queensland Health
    • Australia
    • Hospitals and Health Care
    • 700 & Above Employee
    • Change Manager
      • Apr 2010 - May 2010

      SYNOPSISProvision of Change Management services for State-wide hospital deployment of clinical pcs within the peri-operative process.* Developed repeatable stakeholder engagement plan for major hospital sites across Queensland* Reduced project duration between sites by minimum 15% cycle time* Developed communication material for each project stream* Training team development and deployment* Prince2 SYNOPSISProvision of Change Management services for State-wide hospital deployment of clinical pcs within the peri-operative process.* Developed repeatable stakeholder engagement plan for major hospital sites across Queensland* Reduced project duration between sites by minimum 15% cycle time* Developed communication material for each project stream* Training team development and deployment* Prince2

  • BMD Group
    • Australia
    • Construction
    • 700 & Above Employee
    • National Change Manager, The BMD Group
      • Jun 2008 - Dec 2009

      SYNOPSISProvision of Change Management services for whole-of-business replacement ERP system; Jobpac over Timberline. The BMD Group (BMD) is Australia's largest privately-owned construction, consulting and urban development organisation.* Provide leadership and support to divisional General Managers, project stream leaders and operators.* Assess HR capabilities, develop remedial strategies and deploy actions to meet future business needs.* Develop and deploy process analysis (conduct 'As Is' & 'To Be' workshops, mapping & documenting).* Facilitate and develop process documentation, inclusive of process metrics & accountabilities.* Facilitate and lead business development opportunities.* Develop and deploy Australia-wide training strategy and deployment plan.

  • Ergon Energy
    • Utilities
    • 700 & Above Employee
    • Project Manager Business Improvement ISO 10002
      • Jan 2008 - May 2008

      SYNOPSISProject Manager for the development of business compliance with ISO10002 by 30 June 2008.* Consult with all levels of the business to determine process improvement opportunities.* Re-modeling of existing policies and procedures.* Development of improved training materials to key staff.* Establishment of continuous improvement business culture.

    • Process Analyst
      • Apr 2007 - Dec 2007

      SYNOPSISProvision of business analysis skills to rework and improve existing business processes for customer-initiated capital works.* Consult with all levels of the business to determine process improvement opportunities.* Produce and communicate process documents.* Develop business cases for altered major processes.* Develop and deploy Change Management activities.* Communicate and promote business imperatives.* Develop training materials for staff affected by process changes.

  • Ergon Energy
    • Utilities
    • 700 & Above Employee
    • Change Agent
      • Feb 2006 - Aug 2006

      SYNOPSISProvision of professional consultation to managers and work groups to elicit improved business performance.* Deploy Ellipse into Ergon Energy whole of business.* Engage Stream Leaders, business representatives and Mincom consultants to ensure that the Ellipse model is appropriately deployed to all levels of the business, including senior management and front line staff. * Develop business awareness opportunities for staff and consulted with all levels of the business on system and workflow impacts through collaboration with the Change Management team. * Tasks achieved with confidence due to significant involvement in previous large-scale IT projects, such as PeopleSoft Finance and HR with the simultaneous Mincom stores implementation, while providing HR and workflow consultancy for business change due to the implementation of GTX for the ENERGEX Contact Center.* Process analysis for training implementation - Project JET* Significant lead input to major organisation business improvement projects across groups.* Provision of business planning services to Distribution work groups.* Lead role in change management activities within Project JET.* Lead role in communication actions aligned with corporate vision and strategies within Distribution business unit and Project JET.Workgroup size - varied, from one to hundreds

  • Energex
    • Australia
    • Utilities
    • 700 & Above Employee
    • Senior Government Liaison Officer
      • Mar 2000 - Dec 2005

      SYNOPSISProvision of expert dispute resolution services and energy consultation to government and customers; conducting of special assignments as required eg reports to government, legal consultancy for Privacy legislation.* Undertaking a leading role in Arbitrations and Mediations to settle matters at dispute.* Provision of information to any government agency at any officer level.* Lead representation and negotiation at government agency meetings.* Provision of a consistently high standard of written and oral communication.* Compilation of significant reports to government.* Provision of consulting services for compliance to Privacy legislation.Workgroup size - 11

    • Project Manager
      • Feb 1999 - Mar 2000

      SYNOPSISLead role as Privacy Counsel for whole of business compliance to revised Privacy legislation.Provision of project management services to ensure that ENERGEX Ltd is compliant with legislated changes to the 1988 Commonwealth Privacy Act by:* Identification of all areas of potential risk to ENERGEX's business operations by non-compliance with the legislation.* Planning and deployment of such actions as required, ensuring compliance by the required date.* Provision of legal counsel to any officer of the business.* Liaison with expert legal advisors on the ENERGEX legal panel to ensure that correct and appropriate information is provided to parties.* Preparation and presentation of reports to all organisational levels.* Identification of infringements and at-risk areas.Workgroup size - Self

    • Project Control Officer
      • Dec 1997 - Apr 1999

      SYNOPSISManagement of $55m project from startup to closure for whole-of-project accommodation, infrastructure, costings, asset management and financial management reporting.* Production of timely detailed financial reports.* Provision of security measures for assets, including plant, hardware and software.* Provision of consultancy and advice on change management, business process re-engineering, process measurement and aligned activities.* Development and provision of induction training for all project staff.* Provision of detailed project information to project customers.Workgroup size - Approximately 120.1997Community Information Officer, ENERGEXResponsibilitiesEngagement with community groups to provide information services to schools, neighbourhood watch groups, rural trade shows etc on electrical safety and efficiency and to elicit feedback to improve electricity distribution and retail opportunities.Significant tasksDevelopment and delivery of "off-the-shelf" end-user training packages.Monitoring and enhancement of ENERGEX's public image through such activities.Negotiation of commercial arrangements with potential business partners.Workgroup size - two

    • Business Quality Consultant
      • Feb 1992 - Dec 1997

      SYNOPSISProvision of Total Quality Management consultancy to improve business practices through analysis and redesign of business procedures.* Maintenance of ISO accreditation, with audit development & reporting.* Development and provision of business improvement training.* Improved staff awareness of business strategies, change management and improvement techniques through deployed education programs.* Development of induction and succession programs.* Provision of reports to management on progress against action plans.* Representation of ENERGEX at peer group symposiums.Workgroup size - Approximately 200

Education

  • Griffith University
    Bachelor, Adult and Vocational Education
    1988 - 1992
  • St Lawrence's College, South Brisbane
    1963 - 1975

Community

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