Experience

Vestis Corporation

• United States
• Facilities Services
• 1 - 100 Employee

• General Manager

  • Oct 2023 - Present



Aramark Uniform Services

• United States
• Facilities Services
• 700 & Above Employee

• General Manager

  • Jan 2023 - Oct 2023

• Service Manager

  • Oct 2020 - Dec 2022

  Highlights:-2020 President's Super Star Award Winner -2022 Aramark 40 under 40 Winner-Effectively evaluate, coach and develop service personnel-Analyze reports and initiate proper corrective action for unacceptable trends-create a pervasive sales culture that fosters team selling-collaborate and coordinate sales opportunities between Sales Manager, Account Executives, District Managers, and Routes Sales Representatives-Coordinate and direct assistance in the new account installations as directed by the General Manager-manage day to day activities of the customer service programs for the service department-Ensures District Managers visit all required customers each quarter to review growth and service opportunities-Ensure District Manger conducts weekly route performance meetings with each RSR-Ensure district manager is holding RSR's accountable to respond and resolve all service requests timely-set clear expectations for customer service and lead by example-coach and assist District Mangers on how to negotiate and secure renewal agreements with existing customers that protect pricing and profitability. - Recruit, Select, and hire District Managers and Routes Sales employees-Complete one on one meetings with District Mangers weekly to review trend performance, coach and identify opportunities for improvement-Conduct performance evaluations for District Managers providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives-daily contact with District Mangers to address any pending situations/items to ensure timely resolution-deliver and participate in training to ensure customer retention and service goals are met-promote and sustain a safety culture Show less

• Assistant General Manager

  • Sep 2018 - Sep 2020

  Highlights:-2019 Gold Award recipient from National Safety Director

• District Manager

  • Aug 2017 - Sep 2018

  Highlights: -2017 Aramark Ring of Stars Award recipient (only DM in company to receive) -Improved district ranking from bottom 1% (#518) to number 31 in the company in one year.Reassigned to a struggling market that has lacked leadership and vision in order to change the culture and drive results.

• District Manager

  • Mar 2014 - Aug 2017

  HIghlights:-2016 High Potential Candidate Conference-2016 Gold Award recipient from Kent Sales Manager -2016 Gold Award recipient from NW Fleet Manager-2016 Gold Award Recipient from Everett General Manager -2016 Silver Award Recipient from Eugene AGM-2016 Recipient of 2 spot awards-2015 Bronze Award Recipient from NW Regional Vice President-2015 Recipient of 6 spot awards-2014 Recipient of 3 spot awards-meet with top customers quarterly to ensure customer satisfaction-address all service related issues and resolve them-manage routes to meet and exceed sales goals set by company-build relationships with customers to ensure continued business with Aramark-manage CXD’s and renew service agreements accordingly for top accounts-hold weekly growth meetings with RSR’s -partner with the sales organization to identify areas of growth-perform daily route check-in by reviewing and approving invoices, credits, deposits and other necessary documents for accuracy-perform weekly field training rides with RSR’s-execute all company action plans and goals-work to create a culture where no customer quits, manage Accounts in Jeopardy-make direct service calls and resolve service concerns expeditiously-recruit, select, hire, develop and educate Route Sales employees-manage MC’s fleet repairs and coordinate with fleet personnel-manage RSR holiday/vacation scheduling-work with other DM’s in MC to provide support and assist with issues Show less

• Associate District Manager

  • Aug 2013 - Mar 2014

  -assist District Managers in route check-ins-run relief routes/holidays when needed-execute weekly field training rides with RSR’s -attend weekly GM meetings to understand each district’s business-ensure routes understand goals and expectations-assist District Managers and Route Operations Managers with overall workload-run weekly route meetings-maintain fleet maintenance records-utilize reports to focus RSR’s on correct functions-safety team captain for service team-prepare contract renewals for DMs/ROMs Show less

• Route Sales Representative

  • Aug 2011 - Aug 2013

  -2012 RSR ALL STAR-consistent sales growth-increasing base business growth-obtaining new sales leads weekly-responsible for catalog sales, rental program sales, direct sales-retention of current customers through early contract renewal -attain new customers monthly -ordering of uniforms and related business products-consistent and timely deliveries to over 250 customers-sampling of products -customer service certified-create new sales opportunities by finding solutions to customer’s problems through products offered-meet all quarterly sales goals/ business contests-exceed all metrics set and be the leading example for the other route sales representatives-train new route sales representatives Show less