Experience

DuPage County

• United States
• Government Administration
• 700 & Above Employee

• Senior Network Analyst

  • Mar 2020 - Present

• Microsystems Specialist

  • May 2014 - Mar 2020

  • Offered level 1, 2 and 3 support to the Sheriff Office's Law Enforcement, Corrections and Administrative Bureaus• Active Directory, WSUS, various SQL databases, Exchange Administration, Network Administration (HP Routing and Switches), Windows Server, DNS, Group Policy, DHCP, Print Management, NetMotion Mobility, Cellular Device Management (Verizon), Remote and on-site support for devices in the field/vehicles (Laptops, tablets, mobile printers, DVR), Web Filtering (Barracuda), VMware Administration, and various law enforcement specific software.• The above mentioned roles were my primary responsibilities for the office. I was also assigned other roles and special projects as required.



COTG – A Xerox Company

• Facility Service Engineer

  • Jul 2012 - May 2014

  • Utilized troubleshooting skills on a daily basis to repair and maintain printers and copiers for customers/clients• Collaborated with hospital IT/ISS to come up with networking solutions for copiers/printers.• Honed customer/client service skills by working directly with the hospital staff on a day to day basis• Kept a detailed inventory of parts and their usage throughout the month• Performed firmware updates on printers to ensure that they were compatible with new versions of software used around the facility



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Salesman

  • Apr 2011 - Mar 2012

  • Offered a comfortable and inviting environment for customers to communicate their concerns and product needs• Performed exceptional merchandising skills• Composed daily emails for district managers entailing performance of the store• Effective at handling cash and credit transactions, as well as balancing the cash drawer



Fry's Electronics

• Retail
• 700 & Above Employee

• Electronic Components Salesman

  • Nov 2007 - Mar 2011

  • Assisted with customer questions and concerns• Recommended and collected computer system builds to customer's design assembled in service department• Utilized team knowledge to ensure that other salesman and managers in training had productive experiences with their customers