AVP Catastrophe Claims

• Jul 2023 - Present

AVP Catastrophe Claims at Harbor Claims, LLC

Claims Specialist

• Sep 2021 - Jul 2023

Claims Adjuster

• Jan 2018 - Sep 2021

Flood Claims Adjuster

• Oct 2012 - Jan 2018

 Mobile Home, Dwelling, Small and Large Commercial, and Residential Condo Building Association claims.  Largest claim was $497,000.00 RCV on a low-income government housing complex.  Xactimate and XactContents used for large losses including contents.  Taking time to show sympathy and provide guidance to policyholders as they face devastating loss.  Mobile Home, Dwelling, Small and Large Commercial, and Residential Condo Building Association claims.  Largest claim was $497,000.00 RCV on a low-income government housing complex.  Xactimate and XactContents used for large losses including contents.  Taking time to show sympathy and provide guidance to policyholders as they face devastating loss.

Independent Claims Adjuster

• Apr 2006 - Jan 2018

 Inspect risk, interpret policies, determine coverage, prepare estimates, and set reserves.  Wind and hail roof claims and interior water damage claims.  Report any Assignment of Benefits  Litigated claims with Public Adjuster and Law Firm representation.  Complex Claims, including claims for Fire, Theft, Vandalism, and Total Loss.  Interview insureds and third parties, and take recorded statements.  Suspicious claims investigation, working with SIU and Engineers.  Prepare and submit estimates using Xactimate and Xactanalysis or Symbility  Identify and report underwriting issues.  Handle calls and emails, keep diary notes, maintain accurate contact information.  Communicate with insureds or their representatives, company staff, and vendors. Show less

President

• Jul 2004 - Oct 2013

 Owner of multi-lines independent insurance agency, with three retail locations.  Experience with interpreting and understanding policy language.  Retail experience gives me insight to the importance of providing a high level of customer service.  Owner of multi-lines independent insurance agency, with three retail locations.  Experience with interpreting and understanding policy language.  Retail experience gives me insight to the importance of providing a high level of customer service.