Infrastructure Engineer

• Sep 2018 - Present

Providing technical support for Azure, MS Office 365, InTune, Mimecast, Meraki Cloud, Citrix, Windows AD, Windows 10, Nessus, Ivanti Security Controls, Ivanti Environment Manager, Teams video conferencing, and mobile devices (Android and OS). Some notable achievements include: • InTune MDM project lead – POC, implementation and management. • iVanti Security Controls Project – Installed iVanti Security Controls on to patching server and configured patching groups of VDIs and Desktops • Cloud PBX Project lead – Migrated DDis to 3CX cloud PBX. POC, Implementation and management • Managed Service Provider and Vendor Management. Recently completed: Managing Modern Desktop MD-100 and MD-101 exams Mental Health First Aid Azure Fundamentals Enrolled: Azure Architect Expert (Aug 2022) Azure DevOps Associate (Oct 2022) CompTIA Cloud + (December 2022) Show less

Technical Sales Engineer

• May 2018 - Aug 2018

Business Development Manager

• Feb 2016 - Feb 2018

New business development. Improved sales figures from £1M to £1,5M, thus over-achieving the budgeted target of £1,2M. Further increased 2017 sales figures to £2,4M through new business development. New business development. Improved sales figures from £1M to £1,5M, thus over-achieving the budgeted target of £1,2M. Further increased 2017 sales figures to £2,4M through new business development.

Owner

• Mar 2015 - Nov 2015

Conducted interviews with key business users to collect information on business processes and user requirements. Led negotiations with client and provided accurate order quoting and invoicing. Conducted interviews with key business users to collect information on business processes and user requirements. Led negotiations with client and provided accurate order quoting and invoicing.

Service Centre Manager

• Feb 2012 - Mar 2015

Facilitated customer-centric and metric-driven culture by improving collaboration, creating accurate reporting and implementing enhanced pricing standards for pump systems. Created and implemented contracts and procedures for each client. Managed staff, control and grew service centre nationwide. Executed excellent customer service for overall satisfaction per company service standards and achieved business targets and budgets. Key Accomplishments: Secured two water projects at Debswana Jwaneng Diamond mine, including Pit De-watering project and Well Field Expansion project. Managed project with new staff and sub-contractors, delivered projects on time and within budget. Transformed service department from a cost centre to a profit centre by new business development which lead to assigning and training re-sellers. Spearheaded Karowe Diamond Pit De-watering project and negotiated contract to maintain the pumps for first year of operation with staff on site. Show less

Service Manager

• Mar 2010 - Feb 2012

Responsible for reporting to the shareholders. Improvement of operational systems, processes, and policies in support of the company’s mission. Responsible for nationwide growth of the company’s workshops through business development and by moving clients from one service provider to Forklift sales. Delivered guidance to Forklift parts department and trained staff on the parts catalogue system. Responsible for reporting to the shareholders. Improvement of operational systems, processes, and policies in support of the company’s mission. Responsible for nationwide growth of the company’s workshops through business development and by moving clients from one service provider to Forklift sales. Delivered guidance to Forklift parts department and trained staff on the parts catalogue system.

Business Development

• Apr 2007 - Mar 2010

New Business Development. Manage and grow MWD within Gaborone and nationally. Received largest order May 2008 £460,750. Human resources. Sales and Marketing strategies and business planning .Debt collection. New Business Development. Manage and grow MWD within Gaborone and nationally. Received largest order May 2008 £460,750. Human resources. Sales and Marketing strategies and business planning .Debt collection.