Experience

CaraFlow

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Technical Support Specialist

  • May 2017 - Present

  • Responsible for providing first level phone and email-based customer service and technical support to clients. • Address and resolve client inquiries and areas of concern regarding products in a timely and accurate manner. • Assist clients with the installation of software applications on PC, Windows Server, and Android OS. • Provide training to clients on proprietary software applications. • Performed quality assurance testing and documentation on newest versions of software applications prior to release dates. • Collaborate with developers and provide recommendations that ensures quality design and champions client needs/suggestions. • Manage hardware inventory, both incoming and outgoing to clients. • Utilize tools such as Zoom, WebEx, Microsoft Teams, Microsoft Office, SQL Server Management Studio, StageNow, and Salesforce to accomplish tasks. • Use skills in SQL occasionally. Show less



Edgenet

• United States
• Software Development
• 1 - 100 Employee

• Solutions Analyst I

  • Aug 2016 - May 2017

  • Responsible for providing first level phone and email-based customer service and technical support to clients. • Addressed and resolved client inquiries and areas of concern regarding products in a timely and accurate manner. • Provided training to clients on proprietary data management software. • Developed a knowledge base that improved team efficiency. • Utilized tools such as GoToMeeting, Microsoft Office, SQL Server Management Studio, and Salesforce to accomplish tasks. • Used skills in SQL and XML daily. Show less



PowerSports Network

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Website Production Specialist

  • Dec 2013 - Jul 2016

  • Responsible for building websites and providing internal customer service. • Completed client-focused, deadline driven projects while collaborating with graphics artists and client service representatives. • Performed quality assurance screenings and troubleshooting of issues on client websites. • Conducted training for employees with the goals of enhancing skills and increasing productivity. • Utilized tools such as Adobe Dreamweaver, Adobe Photoshop, Microsoft SQL Server, Microsoft Office, and Salesforce to accomplish tasks. • Used skills in HTML, CSS, and SQL on a daily basis. Used skills in JavaScript occasionally. Show less



ARI Network Services, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Support Specialist

  • Oct 2013 - Dec 2013

  • Responsible for providing first level phone and email-based customer service and technical support to clients. • Addressed and resolved client inquiries and areas of concern regarding products in a timely and accurate manner. • Assisted clients with the installation of software applications on PC. • Provided training to clients on proprietary web application and data management software. • Utilized tools such as LogMeIn Rescue, Microsoft Office, and Salesforce.com to accomplish tasks. • Used skills in HTML and CSS occasionally. Show less



PowerSports Network

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Website Production Specialist

  • Aug 2010 - Oct 2013

  • Responsible for building websites and providing internal customer service. • Completed client-focused, deadline driven projects while collaborating with graphics artists and client service representatives. • Performed quality assurance screenings and troubleshooting of issues on client websites. • Conducted training for employees with the goals of enhancing skills and increasing productivity. • Utilized tools such as Adobe Dreamweaver, Adobe Photoshop, Microsoft SQL Server, Microsoft Office, and Salesforce to accomplish tasks. • Used skills in HTML, CSS, and SQL on a daily basis. Used skills in JavaScript occasionally. Show less



symplr

• United States
• Software Development
• 700 & Above Employee

• Software Tester

  • Apr 2008 - Jun 2010

  • Responsible for testing newest versions of software before release to clients. • Collaborated with developers and provided recommendations that ensured quality design and implementation of software applications. • Upgraded and maintained internal systems, including Microsoft SQL Server. • Identified issues during software testing and provided documentation needed to expedite resolutions prior to software release dates. • Utilized tools such as Rally, Microsoft SQL Server, and Microsoft Office to accomplish tasks. • Used skills in SQL daily. Show less