Experience

Cabot Financial

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Regulatory Complaint Handler

  • Aug 2021 - Present

  Specialising in handling cases that are subject to investigations with the Financial Ombudsman Service, Information Commissioner’s Office and Credit Services Association Specialising in handling cases that are subject to investigations with the Financial Ombudsman Service, Information Commissioner’s Office and Credit Services Association



Link Financial Outsourcing

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Complaints Administrator

  • May 2018 - Aug 2021

  Working within the Complaints and Specialist Case Management Team to pro-actively manage customer complaints and special requests within non performing loan portfolios. Working within the Complaints and Specialist Case Management Team to pro-actively manage customer complaints and special requests within non performing loan portfolios.



PRA Group (Nasdaq: PRAA)

• United States
• Financial Services
• 700 & Above Employee

• Outsource Agency Administrator

  • Feb 2014 - May 2018

  Building a relationship with External Debt Collection Agencies by ensuring that accounts sent to them to collect upon are kept with information which is up to date and as accurate as possible. Building a relationship with External Debt Collection Agencies by ensuring that accounts sent to them to collect upon are kept with information which is up to date and as accurate as possible.



Aktiv Kapital

• Complaints Investigator

  • Aug 2012 - Feb 2014

  Handling and resolving complaints made by consumers and third parties by taking into account the regulations and guidelines constructed by the Office of Fair Trading and Financial Conduct Authority. Handling and resolving complaints made by consumers and third parties by taking into account the regulations and guidelines constructed by the Office of Fair Trading and Financial Conduct Authority.