Experience

Fujifilm Healthcare UK

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Healthcare IT Channel Manager

  • Nov 2023 - Present



Cloud21 Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Jan 2023 - Nov 2023

  Kent, England, United Kingdom



System C Healthcare

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Service Delivery Manager

  • Apr 2020 - Jan 2023



GE HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Delivery Manager

  • Oct 2016 - Apr 2020

  London, United Kingdom • Sole SDM of the South UK territory including Kent, London and South West Accounts, supporting 23 key clients, accounting for ~£4.5m of annual service revenue. • Commercial responsibilities for all accounts and net new opportunities resulting in 30% service revenue growth YOY (2018 & 2019). • Conduct regular internal and external service review meetings at C-Suite level to advise on performance reports, service improvement plans, service quality and processes. • Manage customer… Show more • Sole SDM of the South UK territory including Kent, London and South West Accounts, supporting 23 key clients, accounting for ~£4.5m of annual service revenue. • Commercial responsibilities for all accounts and net new opportunities resulting in 30% service revenue growth YOY (2018 & 2019). • Conduct regular internal and external service review meetings at C-Suite level to advise on performance reports, service improvement plans, service quality and processes. • Manage customer service requests and escalations, pro-actively identifying threats to agreed service levels. • Manage service level agreements (SLAs) in relation to contracted services, ensuring the SLAs are achieved and that service quality and client expectations are met or exceeded. • Handle major incidents and act as Problem and/or Incident Manager where required. This includes creation of incident reports for internal and external distribution and follow-up on actions identified. • Work with internal teams to ensure smooth transition of internal development and delivery of changes into customer-impacting environments. • Identify whether any reoccurring issues are technical, system or process issues and apply ITIL Incident to Problem methodologies where appropriate. • Supplier reviews with third parties to ensure they were meeting deliverables. • On call management and crisis management responsibilities

• Information Technology Field Engineer

  • Jun 2011 - Oct 2016

  Manchester, United Kingdom • On site implementations of Centricity PACS hardware and software solution. This includes taking delivery, installation and configuration of all server-side hardware. • Installation and configuration of the server-side software, database, storage, backup and networking (MS Server 2003 & 2008, MS SQL Server, Linux, Sybase, VM Ware ESXi & vSphere). • Installation of all workstation hardware and software (front end solution). • Support, upgrades and maintenance of all hardware for both… Show more • On site implementations of Centricity PACS hardware and software solution. This includes taking delivery, installation and configuration of all server-side hardware. • Installation and configuration of the server-side software, database, storage, backup and networking (MS Server 2003 & 2008, MS SQL Server, Linux, Sybase, VM Ware ESXi & vSphere). • Installation of all workstation hardware and software (front end solution). • Support, upgrades and maintenance of all hardware for both server and workstation. • Technical support of the front-end software solution using a troubleshooting approach and seeing the issue through to resolution. • Technical support of the Centricity PACS server-side software and workflow ensuring that the solution experiences 0% downtime. • Working in large and small support and implementation teams. • Communicating clearly amongst colleagues and customers and taking leadership where necessary.



SpecTec

• Cyprus
• Software Development
• 1 - 100 Employee

• Senior Support & Implementation Consultant

  • May 2005 - Jun 2011

  Manchester, United Kingdom • Providing client support, this includes installation of software patches, interfaces and upgrades via remote technologies (VPN, TeamViewer, LogMeIn and Citrix) • Attending client sites for complete system implementation and support – this includes software and hardware installations on various systems including servers and desktops. • Adopting methodical approach to ensure efficient and successful delivery of client requirements. • Assisting the Sales Team on technical considerations… Show more • Providing client support, this includes installation of software patches, interfaces and upgrades via remote technologies (VPN, TeamViewer, LogMeIn and Citrix) • Attending client sites for complete system implementation and support – this includes software and hardware installations on various systems including servers and desktops. • Adopting methodical approach to ensure efficient and successful delivery of client requirements. • Assisting the Sales Team on technical considerations of client implementations. • Identifying customer training and consultancy opportunities - generating income for the business. • Working alongside client central IT teams to ensure successful delivery and implementation to strict deadlines. • Identifying, testing and reporting software bugs and enhancement requests to the product development team and monitoring the fault through the product development lifecycle. • AMOS Replication resident expert (Database Synchronization system for vessel to office). • National and International travel to multiple client sites. • Organisation of own time, resources and expenses. • Internal IT Administrator responsible for: Windows Sever 2000, 2003 & 2008, Active Directory, Exchange email, Siemens MyPortal telephone system, server backup strategy, FTP, support system, asset register. Show less



Software Technologies Ltd.

• Sweden
• Software Development
• 1 - 100 Employee

• Support Consultant

  • Oct 2003 - May 2005

  Sheffield, United Kingdom



Civica U.S.

• United States
• Software Development
• 1 - 100 Employee

• Support Consultant

  • Sep 2002 - Oct 2003

  Sheffield, United Kingdom