Experience

ClickPay

• United States
• Real Estate
• 1 - 100 Employee

• Solution Account Manager

  • Nov 2017 - Present

  • Manage 50+ Property Management client portfolios, concentrating on growth potential by providing high level support satisfaction, resulting in a book of business of 2 million in revenue.• Identify at risk clients, providing a project plan to circumvent customer attrition, resulting in a 10% reduction in client churn over 3 years.• Create and analyze payment data reports to monitor and assist in increasing online payment adoption percentages, resulting in 20% growth overall.• Organize and lead strategic account meetings; identify new sales opportunities and review client portfolio performance.• Trains new and existing clients on payment portal specific to customized portfolio.• Attained subject matter expertise for more than 20 Property Management Software Systems and product integration.• Create addendums and pipeline for ad hoc projects detailing all aspects of metrics required by clients.• Educate and mentor new employees on payment platform and software integration capabilities.



Dash Pharmaceuticals LLC

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Business Development

  • Jan 2015 - Nov 2017

  • Works directly with CEO and President to facilitate partnerships and pipeline for product commercialization • Creates and analyzes various pharmaceutical data reports for forecasting purposes• Independently researches and identifies molecules for prospective and pipeline products• Attends meetings and conventions along with the CEO and President, to meet with various manufacturers who can further our pipeline with their active pharmaceutical ingredients and finished dosage form capabilities• Organizes and leads weekly status meetings with CEO, President and Vice President • Communicates regularly with all potential partners on capabilities, research, development and timelines



Symphony Health Solutions

• Account Management Executive

  • May 2010 - Nov 2013

  • Manages emerging to mid-size pharmaceutical client accounts with the expectation of ensuring high service satisfaction• Achieve sales goals by ensuring contract renewal and expanding services with assigned contracts • Proactively seeks to understand customer objectives using existing knowledge to promote products with the intent to renew existing business and/or generate additional purchases• Identify solution requirements of customers, and works with staff to ensure customer requirements are appropriately defined and addressed• Utilize method and practice knowledge to consult, define, and write detailed project specifications for market analyses including, but not limited to targeting, compensation, longitudinal, and advanced analytical studies utilizing information assets• Collaboration with all levels including Sales, Third Party Vendors and Consultants to make sure the needs of the client are met including delivery deadlines • Consult with the client on business questions, determining if we can offer a service solution, then assist sales in creating proposals and pricing



IMS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Client Service Analyst

  • Sep 2006 - Oct 2009

  Analyzed and verified sales and prescription data reports for several pharma clients. Coordinated and led all service meetings. Maintained client product information and made changes when necessary. Received full certification from IMS in 2008 after training. Trained a junior analyst and a Verification and Release Analyst on our database system and report creation process as well as other tasks. Worked on projects for our internal team and for clients when requested. Analyzed and verified sales and prescription data reports for several pharma clients. Coordinated and led all service meetings. Maintained client product information and made changes when necessary. Received full certification from IMS in 2008 after training. Trained a junior analyst and a Verification and Release Analyst on our database system and report creation process as well as other tasks. Worked on projects for our internal team and for clients when requested.