Green Xia
Customer Relationship Manager at Vista Medical Center- Beijing- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Chaoyang Qu, Beijing, China, CN
Languages
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Japanese Limited working proficiency
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Korean Professional working proficiency
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English Full professional proficiency
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Mandarin Native or bilingual proficiency
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Experience
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Customer Relationship Manager
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May 2016 - Present
A balance and soften position who observes and analyzes all your requirements of health management through CRM data collection and one by one medical assistance/consultation.- Customer experience analyzation.- Longterm relationship establish& maintenance - Service quality driven and monitoring/ Multi-Language Communication.- Medical suggestion and assistance.- Patient Service Problem resolution- Potential market investigation and management.
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Executive Assistant
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Jul 2014 - Feb 2016
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Guest Relations Manager- Crowne Plaza Shenyang Parkview
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Apr 2013 - Jun 2014
1. Supportive and Funtional cooperation with other FO regions.2. Department training calendar and JD compiling.3. VIP Loyalty Relationship maintenance.4. Event Planning.5.Annual review and performance management.
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Guest Relations Officer - InterContinental Dalian
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Oct 2011 - Mar 2013
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Front Office Supervisor
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Jun 2009 - Oct 2011
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FO Trainee - InterContinental hotel Seoul
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Jan 2010 - Feb 2010
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Education
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Bohai University
Community
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