Experience

Sistema Educativo Rudyard Kipling

• Mexico
• Primary and Secondary Education
• 1 - 100 Employee

• LEAD PRESCHOOL TEACHER

  • Jul 2016 - Present

  · Monitored students' academic, social and emotional progress and recorded in individual files. · Promoted physical, academic and social development by implementing diverse classroom and outside activities. · Educated students in foundational concepts such as shapes, numbers and letters. · Submitted weekly lesson plans. · Consulted with parents to build and maintain positive support networks and support continuing education strategies. · Promoted sensory development by providing access to different textures. · Applied play-based strategies, including crafts and games, to provide diverse approaches to learning. · Observed children to identify individuals in need of additional support and developed strategies to improve assistance. · Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors. Show less



Centro Educativo Anna Freud

• México

• PRESCHOOL ASISTANT TEACHER

  • Aug 2015 - Aug 2016

  · Helped children's confidence and self-esteem by providing safe, loving environment. · Assisted teacher by developing lesson plans to meet educational goals for each child. · Promoted physical, academic and social development by implementing diverse classroom and outside activities. · Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors. · Prepared for lessons by gathering educational materials and setting up equipment. · Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread. · Interacted with children one-on-one and in small groups to enhance and support learning activities. · Supervised children during in-classroom activities and on playground. Show less



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• CUSTOMER SERVICE ASSOCIATE

  • Oct 2011 - Jul 2014

  · Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. · Provided training to the new employees that become part of the project. · Appointments requested for the truck loads with the different HP customer inside US and Canada. · Entered customer interaction details in HP Software to track requests, document problems and record solutions offered. · Coordinate and give follow up to the expedite shipments as TL or LTL´s. Improved customer satisfaction ratings by addressing issues and fostering timely resolution. · Maintained accurate and current customer account data with manual forms processing and digital information updates. Show less



CEVA FREIGHT MANAGEMENT

• México

• CUSTOMER SERVICE REPRESENTATIVE II

  • Jul 2007 - Jul 2010

  · Provided primary customer support to internal and external customers in fast-paced environment. · Follow up of air and ground shipment updating system with current status in order to inform both internal and external customers. · Coordinating air, ocean and ground shipments between customer and operation department. · Follow-up with the customer to ensure freight is received and/or to update with possible problems and appropriate action to resolve. · Sales support, sending quotes to customer. · Working with vendors to get more competitive rates in the market. · Provide support to Inside Sales department replying to all domestic and international quotes in a timely and efficient manner from the time of request. · Liaison between the Sales department and operations. Show less



ABX Logistics

• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service

  • 2003 - 2006