Product Placement Intern

• Jun 2023 - Present

E-commerce Customer Success Professional

• Sep 2022 - Jun 2023

- Manage over 40 daily brand interactions with customer across different marketplaces such as Amazon Seller Central, Walmart.com, eBay, and Shopify through emails, chats, and phone calls. - Act as a liaison between customer, manufacturer, and e-commerce platforms ensuring a 24-hour SLA. - Manage over 40 daily brand interactions with customer across different marketplaces such as Amazon Seller Central, Walmart.com, eBay, and Shopify through emails, chats, and phone calls. - Act as a liaison between customer, manufacturer, and e-commerce platforms ensuring a 24-hour SLA.

Latin America/Brazil Placements Team Lead

• Jan 2022 - Sep 2022

- Effectively led a team of seven Placements specialists.- Assisted in the recruitment and training of three new team members as operations expanded.- Improved LATAM team email response time by 50% (from 48 to 24-hour response time) in two months, increasing customer satisfaction.

Account Manager

• Dec 2020 - Dec 2021

- Assisted over 50 DoTERRA Distributors ranked Silver and above, and helped them expand their doTERRA business locally and internationally.- Trained over 30 doTERRA Distributors and their teams to help them gain a deeper understanding of thecompany’s Compensation Plan, and consequently, advance in rank.- Communicated with other departments to make sure my assigned Distributors' needs were satisfied.

Placements Specialist

• Jul 2020 - Dec 2020

- Answered over 70 emails per day and processed over 100 placements moves on Datatrax daily. - Provided support to five Account Managers assisting with their Placements needs and questions.

Member Services - Team Lead

• Jan 2019 - Jul 2020

- Led a team of 12-14 phone and chat agents by providing training, support, and coaching as needed.- Tracked agents’ performance and maintained a team customer satisfaction score of 90% or higher.- Took escalated phone calls from doTERRA Distributors providing excellent customer service by findingcreative solutions to customer issues.