Director of Design

• Jan 2022 - Present

Global Director of UX, Digital Products & Experiences

• Jan 2020 - Jan 2022

Led the McDonald's Global UX Team across our core digital products: app, kiosk, and web. The team included accessibility, UX research, and design. - Managed the Global McDonald's design agency relationship, overall budget, and capacity roadmap - In-sourced designers and researchers, growing from 0 to 13 in two years, developed transition plan with agency - Launched McDonald's first Design System and initial governance model owned by our internal team - Collaborated closely with global brand, merchandising, operations and market leads to ship major features and programs aligned with key business initiatives - Responsible for research and design of McDonald's first loyalty program: MyMcDonald's Rewards Show less

Director, Experience Design

• Jun 2019 - Nov 2019

Led a nascent service design team focused on research, design, and development initiatives for Sunrun’s home battery and grid services products. Worked collaboratively with product marketing, software, and legal to define, prioritize, and ship updates to automated email communications, app, web, and organizational processes behind-the-scenes leading to improvement in realization and reduced operations costs. Responsible for establishing and tracking OKRs in collaboration with senior leadership. Led a nascent service design team focused on research, design, and development initiatives for Sunrun’s home battery and grid services products. Worked collaboratively with product marketing, software, and legal to define, prioritize, and ship updates to automated email communications, app, web, and organizational processes behind-the-scenes leading to improvement in realization and reduced operations costs. Responsible for establishing and tracking OKRs in collaboration with senior leadership.

Co-Founder & Head of Product

• 2017 - 2019

Led product design, operations, and product management. Planned and managed sprints for back-end and front-end development teams. Designed and launched a custom MVP with 100+ screens and states, including multiple third-party service integrations - leading to over $15k revenue in first 4 months. Designed and launched a print marketing campaign based on GIS parcel data. Led product design, operations, and product management. Planned and managed sprints for back-end and front-end development teams. Designed and launched a custom MVP with 100+ screens and states, including multiple third-party service integrations - leading to over $15k revenue in first 4 months. Designed and launched a print marketing campaign based on GIS parcel data.

Senior Manager, Design Thinking and Product Management

• Oct 2014 - 2017

Supported the head of design to help build a new office space and team centered around innovation for the Chicago retail partnerships line of business. Founded, scaled, and led a new design strategy offering which brought our internal design capabilities forward to partners and prospects as a way to differentiate from other financial services providers. Managed and mentored 2-3 reports, including visual designers, UX designers and researchers. Assisted in key hires to build the design team. Supported the head of design to help build a new office space and team centered around innovation for the Chicago retail partnerships line of business. Founded, scaled, and led a new design strategy offering which brought our internal design capabilities forward to partners and prospects as a way to differentiate from other financial services providers. Managed and mentored 2-3 reports, including visual designers, UX designers and researchers. Assisted in key hires to build the design team.

Co-Founder & Head of Product

• 2012 - Nov 2016

An online waitlist application for restaurants; Assembled a team and brought JTW from abstract idea to tangible concept to real product through user research, rapid prototyping, and product management. After beta-testing with several high-profile restaurants in Chicago, we pivoted and re-launched with an urgent care provider in San Francisco. - Generated over 1000 users within first three months of launch. - Led to an increase in physical traffic that starts from online, and a way to track it. - Substantially reduced congestion from waiting customers at high profile Chicago restaurants. - Profitable with minimal overhead. Ultimately closed when we didn't have time to support or sell the business. Show less

Senior Manager, Interaction Design

• Jul 2014 - Oct 2014

Designed multiple 4+ star apps and award-winning websites across multiple clients. Introduced AxureRP to the business as a new rapid prototyping offering and a more efficient design studio methodology. Developed a UX estimating tool which cut time to deliver RFP estimates in half. Managed, evaluated, and mentored 3-5 direct reports, including junior UX designers and researchers.

Manager, Interaction Design

• Jul 2013 - Jul 2014

Senior Interaction Designer

• Aug 2011 - Jul 2013

Acquity Group was acquired by Accenture in 2013 and merged with Fjord as part of Accenture Interactive. Acquity Group was acquired by Accenture in 2013 and merged with Fjord as part of Accenture Interactive.

User Experience Architect

• Aug 2008 - Aug 2011

Led UX design and research for multiple fortune 500 client accounts, including a ground-up redesign of the Accenture Portal intranet. Presented initial concepts and finished work to clients across accounts. Contibuted to the design of a usability heuristic tool and internal UX training. Led UX design and research for multiple fortune 500 client accounts, including a ground-up redesign of the Accenture Portal intranet. Presented initial concepts and finished work to clients across accounts. Contibuted to the design of a usability heuristic tool and internal UX training.

User Experience Architect and Visual Design Contractor

• Jan 2008 - Jan 2011

Managed and led user experience, visual design, digital marketing and assist in development efforts for small to medium freelance website projects. Projects include: • City of Chicago - 46th Ward, Alderman James Cappleman website • Citizens for Cappleman - campaign website • San Francisco Police Department Wilderness Program website • Beacon Urgent Care - brand identity, social media strategy and website design & development • Crafted - commercial website and brand identity design Show less

Digital Marketing Consultant

• Aug 2005 - Aug 2008

Marketing Consultant and UI Designer for congressman Baron Hill on a small three-person team responsible for designing, developing, and implementing Hill's campaign web portal for the 2006 and 2008 congressional campaigns. Supported the website and collaborated with the campaign team. Baron Hill won both historically close elections and the website generated record donations. Marketing Consultant and UI Designer for congressman Baron Hill on a small three-person team responsible for designing, developing, and implementing Hill's campaign web portal for the 2006 and 2008 congressional campaigns. Supported the website and collaborated with the campaign team. Baron Hill won both historically close elections and the website generated record donations.

Associate Instructor

• Aug 2006 - May 2008

Web Developer

• Nov 2004 - Nov 2006

Part time position as a web developer for a non-for-profit company. Develop e-courses for the National Park Service and other park based organizations. Part time position as a web developer for a non-for-profit company. Develop e-courses for the National Park Service and other park based organizations.

Snowboarding Instructor

• 2003 - 2005