Experience

Medidesk

• Poland
• Information Services
• 1 - 100 Employee

• Customer Service and Management Trainer for Medical Entities

  • Apr 2020 - Present

  Guides the customer service personnel of medical entities on their journey to understand and appreciate their role in building the desired customer experience for their patients. Delivers communications skills training that offers practical solutions and tools to build patient satisfaction and loyalty. Provides custom-developed management training to support managers and owners of medical entities in building strong and dedicated customer service teams. Guides the customer service personnel of medical entities on their journey to understand and appreciate their role in building the desired customer experience for their patients. Delivers communications skills training that offers practical solutions and tools to build patient satisfaction and loyalty. Provides custom-developed management training to support managers and owners of medical entities in building strong and dedicated customer service teams.



Szkolenia i Konsultacje

• Professional Training and Coaching

• Consultant and Business Skills Trainer. International Coach (ICC)

  • 2003 - Present

  Offers and delivers training and coaching.In Polish and English.Engages in developmental projects (directly or through partners) with business clients at executive and middle management levels.Supports clients also through interim management, business and process pilots, and team building or company events.Has cooperated with and delivered developmental projects under the auspices of renowned consulting and training entities in Poland and abroad, such as, • People 1st International, UK• Inner-Mastering Institute, Poland• Values Team. International Coaching Community (ICC), International• ProActive, Poland• EC Polska, Poland• PersonaGlobal, US• PersonaGlobal Polska• Ambrosetti The European House, Italy• Blanchard Companies, US• smith+com, UK2019 - Assistant to 3-month ICC Certification course for International Coaches by ValuesTeam2016 - Provocative Coaching, Taking the Next Step2014 - Assistant to 3-month ICC course by Keffan 2007 - Assistant to 12-month course NLP Practitioner by ITEM Show less

• Hatha Yoga Teacher, Sivananda tradition

  • 2001 - Sep 2022

  Diplomma from SUNRA International School of Yoga; accredited to the British Wheel of Yoga. England, Spain. 2001Certification Yoga Bugs Instructor; yoga for younger children. England. 2002Certification Birthlight, pregnancy and birth yoga. England. 2002



Executive-Conversation

• United Kingdom
• Professional Training and Coaching

• Management Trainer, Coach and Consultant

  • 2007 - Dec 2018

  Designing developement processes and programmes for management at all levels; Facilitation and delivery via customised means including coaching and workshops; Conducting client's needs assessment. Designing developement processes and programmes for management at all levels; Facilitation and delivery via customised means including coaching and workshops; Conducting client's needs assessment.


House of Skills
• Poland
• Professional Training and Coaching
• 1 - 100 Employee
• Management Consultant and Trainer

  • 2003 - 2007

Medycyna Rodzinna
• Hospitals and Health Care
• 1 - 100 Employee
• Project Manager

  • 2002 - 2003

TMI Poland
• Management Trainer

  • 2002 - 2003


British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Alliance Coordinator, UK

  • 1999 - 2002

  Responsible for project management of the oneworld alliance' product and customer experience.Key competencies:Influencing and networking in multi-lingual and cross-cultural environment;Leading and Managing Change;People management in matrix organisation structure;Project and Time management.

• Customer Service Development Manager Europe, UK

  • 1998 - 1999

  Responsible for project management of the airline's product and customer experience as well as the safety compliance at the European airports served by British Airways.Key competencies:Influencing and networking in multi-lingual and cross-cultural environment;Leading and managing change;People management in matrix organisation structure;Project and Time management.

• District Manager Romania

  • 1996 - 1998

  Responsible for all of British Airways' commercial activities in Romania.Key competencies:Strategy building and Goal setting;People management;Team building;People development;Influencing and networking (local government, airline community, agency partners);In multi-lingual and cross-cultural environment.

• Customer Service Manager Warsaw, Poland

  • 1993 - 1996

  Responsible for all of British Airways' operational and commercial activities at Warsaw International Airport.Chair of Board of Airlines Representatives.Key competencies:Management: Planning, Organizing, Motivating, Controlling;Leading and Managing Change;Team building;People development;Influencing and networking (airport authorities, airline community)


United States Peace Corps
• Associate PC Director, Education Program

  • Apr 1991 - Jun 1993