Graziano Fois
Flex Supervisor at LifeHealthcare- Claim this Profile
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Bio
Experience
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LifeHealthcare
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Australia
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Medical Equipment Manufacturing
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400 - 500 Employee
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Flex Supervisor
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Jan 2021 - Present
Created and implemented a new CRM and project management software that streamlined operations for four departments across MD Scopes. Led MD Scopes to its highest-ever grossing month by optimizing operational processes and motivating team members to exceed performance expectations. Revamped customer estimates and service reports, reducing the rate of declined repairs. Initiated recognition programs such as the MD Scopes Employee of the Month to acknowledge individuals who have exceeded expectations in their role. Conducted on-site fleet inspections of endoscopes for multiple hospitals across New South Wales while demonstrating proper equipment handling techniques. Provide monthly analytics to support technicians, drive throughput and conduct data-driven performance reviews. Deliver real-time financial data to guide monthly quotas and forecast future performance. Show less
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MD Scopes
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Australia
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Medical Device
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1 - 100 Employee
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Medical Technician
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Jan 2019 - Dec 2020
Achieved quality levels that met business objectives Repaired flexible endoscopes within set timeframes Reported to the Technical Team Leader Achieved quality levels that met business objectives Repaired flexible endoscopes within set timeframes Reported to the Technical Team Leader
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Education
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Macquarie University
Master's degree, Anthropology -
Macquarie University
Bachelor of Arts - BA, Game and Interactive Media Design