Experience

JobsOhio
• United States
• Non-profit Organizations
• 100 - 200 Employee
• Talent Acquisition Analyst

  • Mar 2022 - Present


HelpLine of Delaware & Morrow Counties, Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Lead Hotline Specialist

  • 2020 - 2021

  ➤ Led a team of up to 4 team members while working in a 100% remote environment, ensuring the delivery of expert support to helpline callers often in crisis and needing immediate intervention and accessible resources. ➤ Worked diligently to shape a high-performance and team-centered culture despite the challenges of working remotely during the pandemic, promoting the mission and vision of the organization, training team members to share in that mission, and offering constructive feedback and coaching. ➤ Managed a 24-hour confidential crisis and support helpline providing immediate support to individuals, families, and friends of people in emotional crisis, connecting each person to the services they needed for emergency and ongoing support. ➤ Supervised, trained, and mentored team members to ensure the delivery of customer-centered support, in turn managing the emotional and support needs of the team members after they worked with callers on often very challenging situations. ➤ Provided supervisory leadership and helpline support concurrently, engaging in a relentless schedule with calls averaging 20 minutes (but often surpassing an hour), and the need to provide actionable referrals and community-based resources.



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Project Assistant

  • 2019 - 2019

  ➤ Served as a member of a 3-person project team charged with digitizing more than 5,000 paper personnel files, reviewing every document to categorize and index appropriately for archival recordkeeping. ➤ Coordinated the receipt and drop-off of personnel records with each medical division, holding accountability for the confidential transportation of sensitive records. ➤ Coordinated the document management, digitization, and paper archival process with 50+ medical departments, planning and managing a complex timetable to ensure project milestones were met; completed massive project by deadline.



RiteRug Flooring

• United States
• Retail
• 300 - 400 Employee

• Human Resources Intern, Headquarters

  • 2017 - 2017

  ➤ Gained solid foundational experience in personnel administration, employment verification processes, and policy compliance, supporting both the Human Resources Department and hiring managers across the company with their talent onboarding needs. ➤ Maintained complete confidentiality while reviewing and organizing personnel records, verifying new-hire documentation, processing paperwork for onboarding and terminations, and assisting in preparing expense reimbursement submissions. ➤ Gained solid foundational experience in personnel administration, employment verification processes, and policy compliance, supporting both the Human Resources Department and hiring managers across the company with their talent onboarding needs. ➤ Maintained complete confidentiality while reviewing and organizing personnel records, verifying new-hire documentation, processing paperwork for onboarding and terminations, and assisting in preparing expense reimbursement submissions.

• Resident Advisor

  • 2016 - 2017

  ➤ Created and led programs to support the academic, emotional, and social needs of 40 residents; proactively recognized the needs of diverse students and created opportunities to foster inclusivity, health, wellness, and student success. ➤ Created and led programs to support the academic, emotional, and social needs of 40 residents; proactively recognized the needs of diverse students and created opportunities to foster inclusivity, health, wellness, and student success.