Michael Gray, PMP, DASSM

Technical Engagement Manager, Intelligent Automation Solutions at Canon Business Process Services
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(386) 825-5501
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Jessica Bolin

I have had the privilege of working with Michael in a Sr. Business Systems Analyst and a Technical Consultant capacity. He is a highly skilled technical expert who brings a remarkable aptitude to creatively solving complex business challenges. Michael is methodical in his approach and through collaboration with other improvement minded professionals, turns multi-disciplinary curiosity into structured and actionable translation. He is patient, listens with intent and is thorough in his evaluation of opportunities. His talent is an asset across industries as the depth and breadth of his systems experience has far reaching integrations. I would value professionally partnering with Michael again along our career journeys.

Greg Swearingen, PSPO

Michael knows what it takes to get great software delivered. He was a valuable member of our development team getting all of the requirements set up and vetted inside Team Foundation Portal. Because of Michael’s knowledge of programming he is able handle technical tasks that many cannot perform. His attention to detail was valuable to ensuring our developers had the information and specifications they needed to code a system being requested. I highly recommend Michael as his work is superb.

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Credentials

  • Disciplined Agile Senior Scrum Master (DASSM)
    Project Management Institute
    Jan, 2022
    - Oct, 2024
  • Kofax Transformation Modules 6
    Kofax
    Oct, 2017
    - Oct, 2024
  • Kofax Capture 10
    Kofax
    Sep, 2017
    - Oct, 2024
  • Kofax Kapow 10 Certification
    Kofax
    Feb, 2017
    - Oct, 2024
  • Kofax TotalAgility 7.3 - Smart Process Applications (SPA) Certification
    Kofax
    Feb, 2017
    - Oct, 2024
  • Kofax Insight 5.1 Certification
    Kofax
    Jan, 2017
    - Oct, 2024
  • Kofax TotalAgility Essentials 7.3 Certification
    Kofax
    Jan, 2017
    - Oct, 2024
  • PeopleTools 8 Application Developer Certified Expert
    Oracle
    Apr, 2011
    - Oct, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Feb, 2019
    - Oct, 2024

Experience

  • Canon Business Process Services
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Engagement Manager, Intelligent Automation Solutions
      • Oct 2020 - Present

      Digital Transformation Services delivers a variety of Intelligent Automation Solutions to ECM (Enterprise Content Management) business needs, including data capture/extraction, business process workflow, robotic process automation, business intelligence, and document repository management. • Responsible for delivery and architectural leadership of our capture solution delivery including technical program management, client project management, and product development operations (DevOps)• Mentored the Capture Automation Group architects/engineers for Kofax TotalAgility product standardization and project implementations• Established onboarding methodologies, knowledge base systems, and training documentation standards as bridge into rapid onboarding and training of new resources as well as career path planning• Transitioned methodologies to Disciplined Agile mindset for project management• Researched and provided proposals in establishing new services and emerging technologies• Led ticket prioritization and estimation efforts with others on the program leadership team

    • Senior Technical Product Manager, Intelligent Automation Solutions
      • Apr 2019 - Oct 2020

      • Responsible for engineering architecture and data standards (MDM) to provide a robust foundation upon which individual client needs can be built• Responsible for SDLC methodology oversight and product deployment, including traditional Scrum Master manager activities• Responsible for project leadership and product engineering for client solutions delivery• Participate in establishing new services and emerging technologies

    • Sr Technical Consultant, Intelligent Automation
      • Mar 2018 - Mar 2019

      • Drove standardization process to unify underlying architecture of Kofax TotalAgility (KTA) platform for a global 121B client across 16 departments and over 275 unique document types forming• Implemented and constructed data output standards and nightly ETL process from transactional (KTA) system into downstream data warehouse (DW) for business intelligence (BI) reporting (Microsoft SQL Server to Microstrategy)• Product managed a new Case Management platform from design thru implementation and re-implementation for future versions • Developed Business Process Design Workflows In Canon Intelligent Automation Software based upon client needs and requirements, including enhancements for reusability and support• Led documentation effort of technical implementation design decisions to assist with change management and plan-forward goals• Consulted on ticket prioritization and estimation efforts with others on the project leadership team

    • TotalAgility Engineer
      • Nov 2017 - Mar 2018

      • Weekend freelance as a Kofax TotalAgility Engineer

  • Insight Global
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Senior Consultant, Business Engineering
      • Oct 2017 - Mar 2018

      Provided business analyst and ECM expertise to Demand Management Group (Consulting Services) for Enterprise Content Management Center of Excellence (ECM-COE) for large bank. Provided business analyst and ECM expertise to Demand Management Group (Consulting Services) for Enterprise Content Management Center of Excellence (ECM-COE) for large bank.

  • Gray Minds Consulting
    • United States
    • IT Services and IT Consulting
    • Senior Systems Consultant/Project Manager
      • Aug 2016 - Mar 2018

      Proteam Solutions Inc. Retained to project manage, refine requirements, and quality assure Applicant Tracking System (ATS) migration from TempWorks to AkkenCloud ATS/CRM for front and backoffice integration Consulting. Retained to develop workflow solutions utilizing Kofax TotalAgility development technologies for classification, extraction, and business process case management. Proteam Solutions Inc. Retained to project manage, refine requirements, and quality assure Applicant Tracking System (ATS) migration from TempWorks to AkkenCloud ATS/CRM for front and backoffice integration Consulting. Retained to develop workflow solutions utilizing Kofax TotalAgility development technologies for classification, extraction, and business process case management.

  • HMB
    • Netherlands
    • Wholesale Building Materials
    • Senior Consultant Business Engineering
      • Dec 2016 - Oct 2017

      Engaged as Senior Pre-Sales ECM Engineer for Capture LOB with secondary roles as Project Manager and Kofax Engineer • Managed pre-sales interactions between client and engineering team including demos, discovery analysis, scope definition, proposal and statement of work, estimation sizing, and other project kick off strategy and documentation • Implemented project management methodologies into existing sales and engineering process including scope and budget after-action analysis, scheduling and forecasting, and overhaul of end-to-end process and procedures • Engaged as project manager for Kofax ECM projects to ensure project completion, scope management, change management, and client relationship management • Managed, engineered, deployed, and documented Capture, KTM, and TotalAgility projects for document image capture, content extraction, database matching, custom workflow, and custom export connector to ERP systems

  • Fusion Alliance
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Business Systems Consultant
      • Jan 2016 - Aug 2016

      Engaged to provide leadership and analysis capabilities to keep projects focused on scope and time constraints • Managed requirements gathering and scope of multi-million-dollar organizational change and SiteCore website redesign of national client in the construction sector • Owned the requirements traceability system using Microsoft Team Foundation Services and developed specialized dashboards to manage scope and schedule changes • Played critical role in project planning scheduling and traceability activities for fixed-bid project • Participated in business development activities around Power BI, Microsoft Dynamics CRM/ERP/AX7 Formerly: Quick Solutions LLC

  • Wellness Midwest LLC
    • Health, Wellness & Fitness
    • Co-Founding Entrepreneur
      • Aug 2013 - Jul 2016

      Co-founded health and wellness company focused upon motivational speaking, leadership training, and promotion of wellness products including brand development. Co-founded health and wellness company focused upon motivational speaking, leadership training, and promotion of wellness products including brand development.

  • Alphay International, Inc.
    • Canada
    • Consumer Goods
    • 1 - 100 Employee
    • Independent Distributor
      • Jul 2013 - Jul 2016

      Global spokesman for 50+ year Chinese biotechnology company during global expansion. Alphay is the world’s largest grower and supplier of Certified Organic Lingzhi (aka Reishi or Ganoderma lucidum) and other medicinal mushrooms producing the highest quality nutritional products, targeting each major organ system and having profound effects on the human body. Global spokesman for 50+ year Chinese biotechnology company during global expansion. Alphay is the world’s largest grower and supplier of Certified Organic Lingzhi (aka Reishi or Ganoderma lucidum) and other medicinal mushrooms producing the highest quality nutritional products, targeting each major organ system and having profound effects on the human body.

  • Modis
    • Switzerland
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Business Systems Analyst
      • May 2014 - Dec 2015

      Contracted for cross-functional team business process analysis, technical solution design and delivery, change management, systems enhancement analysis and documentation, and testing leadership Chase Bank. Interfaced between technology and multiple lines of business of multi-million implementation of critical document imaging compliance project using IBM P8 FileNet/Case Manager for Fortune 100 bank • Acted as liaison between project management team, developers, testing teams, and key business stakeholders • Conducted daily development scrum meeting during transition from waterfall to agile methodology including resource assignment, progress reporting, and blocker facilitation • SME/process documentation author (JIRA, Visio) for end-to-end system functionality including both document inventory and document execution scenarios across multiple workflows and security configurations • Led gap analysis and implementation for downstream reporting needs of multiple data warehouses including data extraction, ETL transformation, and subsequent data delivery • Performed functional process quality assurance testing to ensure process flow achieved user story goals L Brands. Delivered Quality Assurance, Excel/VBA automation, and data analysis for global order management consolidation for retail Fortune 500 client

    • Senior Business Systems Consultant
      • Sep 2012 - May 2014

      Engaged to deliver technology leadership, engineering, and systems integration initiatives • Managed product redesign of e-commerce system integrating multiple acquisitions into single backoffice data and reporting system with multiple front-end web presences • Developed Excel/VBA application to process and cross-reference multiple data files from independent sources • Executed cold storage shutdown of virtual company including detailed documentation and testing of future restoration process after market shift • Systemized and implemented network architectures, including remote security cameras and DVR support • Collaborated in the development of technical support operations for international volunteer non-profit service organization including automation of monthly documentation processes using Excel/VBA • Designed marketing and branding strategy to promote new business opportunity including large venue opportunity presentation, promotional nutritional coffee product post card, and a product brochure for medicinal mushroom and wellness products

  • PharmaShield LLC
    • United States
    • Director of Technology
      • May 2011 - Aug 2012

      Engaged for strategic leadership and execution of all information technology initiatives at a startup company developing an innovative insurance product to protect pharmaceutical companies from revenue loss due to premature generic patent infringement • Expanded core data model to incorporate multiple new data feeds to allow rapid analysis and identification of corporate pharmaceutical targets using multidimensional metrics • Systemized infrastructure for standardization and added security processes to protect intellectual property on online client-facing portal and proprietary research application • Transformed startup company’s research team response via technology shift to database-driven analysis and reporting strengthening research team accuracy and effectiveness by 250% • Redesigned target customer identification process for improved performance, advanced charting, and output generation using advanced Excel, reducing generation from hours to minutes

  • Diamond Management and Technology Consultants
    • Renewables & Environment
    • 1 - 100 Employee
    • Senior IT Manager/Developer/DBA
      • Aug 2000 - Feb 2011

      Product managed PeopleSoft Financials/Supply Chain ERP/PSA/SCM system (10 modules, 8 countries) and Sarbanes-Oxley compliance portal at a premier global publicly-traded strategy and technology consulting firm acquired by PricewaterhouseCoopers. Top performer with solid technical reputation and recognized as subject matter expert by both IT and accounting departments. • Overhauled manual pay-cycle process into a semi-automated pay-cycle utilizing approval workflows and auto-EFT file transmission, improving process efficiency by 80% • Enhanced globally deployed expense tracking application to integrate American Express credit card feeds, reducing employee time and expense entry time by approximately 60% • Designed custom, global expenses PeopleSoft bolt-on audit process for expense reimbursement analysis, including receipt-less policy algorithms, with recovery amounts exceeding $2.5MM • Integrated imaging technology into expense receipt submission process for receipt verification improving audit capabilities and eliminating manual paper submission process by 100% • Aggressively pursued bottleneck reduction in accounting month-end closing process by using insightful back-end strategic data analysis which reduced closing delays from days to hours • Managed domestic and international development and quality assurance resources, including employee review process

Education

  • Georgia Institute of Technology
    M.Sc., Human-Machine Systems
    1997 - 2000
  • The Ohio State University
    B.Sc., Industrial and Systems Engineering
    1992 - 1997
  • University of Oxford
    1994 - 1994

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