Grayland King

Service Check Front Desk\Supervisor (Promotion) (October 2018 – Present) at SERTEC CORPORATION LIMITED
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta, Georgia, United States, GE

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Credentials

  • IT Security: Defense against the digital dark arts
    Coursera
    Oct, 2018
    - Nov, 2024
  • Operating Systems and You: Becoming a Power User
    Coursera
    Oct, 2018
    - Nov, 2024
  • System Administration and IT Infrastructure Services
    Coursera
    Oct, 2018
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Oct, 2018
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Oct, 2018
    - Nov, 2024

Experience

  • SERTEC CORPORATION LIMITED
    • United Kingdom
    • 1 - 100 Employee
    • Service Check Front Desk\Supervisor (Promotion) (October 2018 – Present)
      • Oct 2018 - Present

       Manages Avaya CMS. Manages daily time and attendance for all service check agents. Assists with various HR duties and other general duties, including overflow call handling. Handles sensitive and confidential information on a daily basis with discretion, and performs duties with minimal supervision. Supports contact center in various capacities such as technical troubleshooting and entering service request tickets for all Service Check agents. Handles all supervisor/manager escalated transfers during after business hours.  Acting supervisor after business hours. Show less

    • Chick-fil-A Digital Cares Coordinator
      • Oct 2017 - Oct 2018

       Provided excellent customer service to all Chick-fil-A clients while taking accurate and detailed reports for Chick-fil-A Inc. Provided First and second tier level IT support for Chick-fil-A digit applications and web-based applications. Acted as a liaison between Chick-fil-A customers and Chick-fil-A Management, Owners, and Operators.  Provided Chick-fil-A product, service and location information to customers. Maintained, edits, records, and distributes customer feedback Online Web reports.  Knowledge of and maintenance of the Falcon ticketing and reporting software system. Show less

  • Laplata High School
    • Laplata, MD
    • Special Education Teacher ( English)
      • Aug 2016 - Present

       Assumes all duties and responsibilities of an English and Literacy teacher  Ensures all materials are read and prepared for instruction. Monitors and evaluates student outcomes.  Maintains and records student grade percentages in the Edline functional system  Develops, selects and modifies instructional plans and materials to meet the needs of all students  Provides an environment conducive to the intellectual, social, and emotional development of children.  Monitors appropriate use and care of equipment, materials and facilities.  Creates lesson plans to facilitate appropriate learning experiences for students. Show less

  • BLACKOUT INVESTIGATIONS AND SECURITY SERVICES, Inc
    • United States
    • Security and Investigations
    • 1 - 100 Employee
    • Security Manager
      • Oct 2013 - Present

       In Charge of security at the job site facilities for the duration of the shift.  Ensuring the premises are safe and that everyone has a legal right to be on property.  Patrols assigned areas or facilities or grounds according to established schedules and investigates unusual occurrences.  Writes incident reports when necessary, and maintains a daily log related to the occurrences of the shift.  Visits various properties and checks in with on-site officer for updates about property details and information.  Protect the property and well-being of the clients and patrons on site.  Interact with many different people and personalities on the property during the course of the shift.  Occasionally maintain order among patrons, deal with unruly and unpleasant situations professionally; and in drastic situations physically remove patrons or suspects from the premises. Show less

  • Hilton Garden Inn
    • United States
    • Hospitality
    • 700 & Above Employee
    • Night Auditor
      • Jun 2010 - Present

       Follows procedures to audit shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.  Produces accurate and timely reports and correctly handles all cash transactions  Maintains a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.  Reconciles cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.  Balances room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue. Show less

  • CACI International Inc
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Business Analysts
      • Sep 2010 - Jul 2012

       Formulated and Defined systems scope and objectives through research, combined with a basic understanding of business systems and industry requirements.  Developed or modified procedures to solve moderately complex problems within information systems.  Tracked and reconciled financial tickets within the Share Point tracking system.  Utilized Share Point system to create reports to meet the needs of the contract.  Provided a “Weekly Share Point Ticket Status” Report for the maintenance of financial tickets.  Acted as liaison between end-user communities, stakeholders, and service providers within an enterprise.  Analyzed client resources, including funding, personnel, and unfunded requirements.  Analyzed business and user needs, documents requirements, and revises existing system logic difficulties as necessary.  Tracked and documented changes to functional and business specifications.  Monitored and documented post-implementation problems and revision requests. Show less

  • GDH
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • OnQ® Implementation Specialist
      • Apr 2006 - Feb 2010

       Installed Hilton Hotels Property Management System (PMS)  Ensured proper interface setup with local vendors across North and South America  Supported Information Technology (IT) operations to Hilton Hotels and independently oversee new hotel openings.  Handled special project installation at Hilton Hotel properties in Central & South America, the Caribbean, and Canada (the America’s Project)  Responsible for network and server setup and cable troubleshooting  Configured Microsoft Outlook and various OnQ software products  Responsible for validating incoming service request and establishing tracking system for resolution  Performed hardware/software installation, maintenance, and upgrades of user workstations.  Responsible for mapping drives and provide shared drive access  Interface point of contact for Hilton Hotels via GDH Consulting  Monitored server and workstation functions  Utilized Remote Resolution (SMS) to resolve customer related issues Show less

Education

  • Delaware State University
    Bachelor of Arts (B.A.), Political Science and Government
    1996 - 2001

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