Intern

• Aug 2023 - Present

Ramp Service Agent

• Aug 2022 - Jun 2023

• Marshal aircraft to and from gates, adhering to strict safety protocols and communication procedures with flight crew and ground control • Safely and efficiently load and unload cargo, baggage, and mail from aircraft according to established procedures and safety standards. • Operate a variety of ground service equipment, including tugs, forklifts, and conveyor belts, to transport cargo and baggage to/from aircraft and within the airport. • Marshal aircraft to and from gates, adhering to strict safety protocols and communication procedures with flight crew and ground control • Safely and efficiently load and unload cargo, baggage, and mail from aircraft according to established procedures and safety standards. • Operate a variety of ground service equipment, including tugs, forklifts, and conveyor belts, to transport cargo and baggage to/from aircraft and within the airport.

Operations Coordinator

• Mar 2022 - Jul 2022

• Coordinate follow-up needed for donor escalations, monitor the inbound escalation traffic and escalate donor inquiries as needed • Perform data projects as assigned such as updating constituent accounts for address, email, phone, and other data elements • Independently responsible for accurately keying data into work orders into the system Must meet or exceed weekly targets • Coordinate follow-up needed for donor escalations, monitor the inbound escalation traffic and escalate donor inquiries as needed • Perform data projects as assigned such as updating constituent accounts for address, email, phone, and other data elements • Independently responsible for accurately keying data into work orders into the system Must meet or exceed weekly targets

Administrative Assistant

• Mar 2021 - Jul 2021

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders, or optical scanners • Ensured operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques • Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies • Transfer data from paper formats into computer files or database systems using keyboards, data recorders, or optical scanners • Ensured operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques • Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies

Intern

• Aug 2020 - Jan 2021

• Worked remotely with a team from Plano, TX as an intern for 6 months with the help of communications software such as zoom, Skype, and Citrix workspace • Commercial Banking “Year-Up” intern, supporting the Wholesale Payments Field Intelligence team, which provides client-facing analytics tools to 2,500 front-line bankers and treasury sales teams • Delivered information packets to our Merchant Services sales teams using external data sources to help them prepare for client/prospect meetings • Created monthly reports for management to highlight key performance indicators (KPI’s) for the team’s programs, that helps perceive a tool’s success and areas for improvement Show less

Head Lifeguard

• May 2018 - Sep 2019

• Learned how to perform different techniques of CPR and Heimlich Maneuver based on the person’s age and condition. • Stayed on high alert and scanned consistently on the pool area including blind spots to avoid drowning. • Rescuing and preventing pool accidents is the main role to maintain safety around 400 guests in a crowded area. • Learned how to perform different techniques of CPR and Heimlich Maneuver based on the person’s age and condition. • Stayed on high alert and scanned consistently on the pool area including blind spots to avoid drowning. • Rescuing and preventing pool accidents is the main role to maintain safety around 400 guests in a crowded area.

Seasonal Sales Associate

• Dec 2017 - Feb 2018

• Restocked shelves with 20 different items precisely to maintain the store’s indoor image clean and presentable. • Provided quick and accurate transactions as a cashier to secure the guests' money with care. • Helping up to 30 guests daily as a customer service representative with their item problems. • Restocked shelves with 20 different items precisely to maintain the store’s indoor image clean and presentable. • Provided quick and accurate transactions as a cashier to secure the guests' money with care. • Helping up to 30 guests daily as a customer service representative with their item problems.

Crew Member

• Feb 2017 - Oct 2017

• Took orders up to 50 from different customers meticulously to ensure high-quality food will give them positive experience from the restaurant and the crew members daily. • Dealt with complaints and low-tempered customers by talking through the situation and solving the problem. • Offering genuine customer service daily and keeping the same energy until the end of the day. • Took orders up to 50 from different customers meticulously to ensure high-quality food will give them positive experience from the restaurant and the crew members daily. • Dealt with complaints and low-tempered customers by talking through the situation and solving the problem. • Offering genuine customer service daily and keeping the same energy until the end of the day.