Experience

Checkit
• Netherlands
• Advertising Services
• 1 - 100 Employee
• Growth Operations Manager

  • Jun 2021 - Present


Rivalogix

• United Kingdom
• Business Consulting and Services

• Owner and Principal Consultant

  • Oct 2002 - Mar 2021

  Founded in 2002, Rivalogix provides a focussed range of services to technology companies. These include marketing and sales consultancy including sales process transformation. Rivalogix activities upon return from Switzerland in 2013. Engaged by a leading UK mobile data M2M business to refresh and revitalise existing Salesforce.com instance to support their technical support and sales and business development functions. Introduced new Salesforce CRM, Pardot marketing automation and CPQ platforms and processes to long established UK based broadcast technology company working hand-in-hand with CEO and VP of Marketing. Most recent assignment with Telecoms network software vendor included sales process & CRM implementation, recruitment support and investment business case modelling.



Quortus

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Consultant - CRM, Strategy, Corporate Development

  • Sep 2018 - Dec 2019

  Quortus have been a leader in virtualised software defined network elements for mobile networks for some time. I joined the company to help them increase their commercial success. My initial focus was facilitating improved sales effectiveness through the introduction of CRM and a rigorous sales process. My responsibility has been expanded to address marketing activities. Quortus have been a leader in virtualised software defined network elements for mobile networks for some time. I joined the company to help them increase their commercial success. My initial focus was facilitating improved sales effectiveness through the introduction of CRM and a rigorous sales process. My responsibility has been expanded to address marketing activities.



AGT International

• Technology, Information and Internet
• 1 - 100 Employee

• VP New Business Incubation

  • Aug 2012 - Sep 2013

  AGT International is a safety and security company with big integration product experience. Since joining the company my roles have been concerned with the introduction of new product and business initiatives.

• VP - Products & Solutions Strategy

  • Aug 2011 - Aug 2012

  Managing the transition from project based to products and solutions based business.



Astadia

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Functional Consultant (Contract)

  • Sep 2009 - Feb 2011

  I have taken on a number of assignments under the auspices of Astadia and have implemented a complex Contract Management enhancement to an existing comprehensive salesforce.com instance for a global mobile operator and also extended a recruitment application for a major insurance company.In addition provided handholding support and training to a packaging industry client and implemented a car park management solution for a major local authority.In addition I have also provided training and support to one of the non-profit clients I sold a solution to.

• Account Manager - Non Profits EMEA

  • 2008 - Aug 2009

  Helping non-profit organisations to get the best from Salesforce.com's enterprise cloud application platform.Salesforce.com has an enlightened and philanthropic offering with free and discounted licences for qualifying non-profit a charitable organisations.Astadia has experience in helping the sector in implementing Salesforce to support their business processes.Sold a number of solutions to clients such as CAFOD, Drinkaware and Broadway. Gained a good insight into the challenges faced by the third sector and how to successfully sell into the sector.



CompeteFor (Contractor)

• Project Manager & Programme Consultant

  • Jul 2007 - Jul 2010

  I was engaged on a short term contract basis to establish a help and support desk to provide end user support for the CompeteFor (www.competefor.com) business brokerage website. During the initial set up phase I agreed and documented SLAs and operational processes with the public sector client's stakeholders. Working with the service provider's HR department I selected and recruited the helpdesk agents and trained them in management of the system. Following evaluation of the service provider's available CRM systems I decided to implement a salesforce.com CRM solution for the helpdesk team. I subsequently developed and implemented the CRM solution. Based on project call volumes I set up the Call Centre telephony solution. I supervised the help desk team in performing functional software testing as the solution was developed by the system solution provider and prepared the team for the live service launch in January 2008. I performed the role of Operations Manager for the team on an interim basis and recruited the permanent role holder and then handed over to him. Since handing over the role I have be re-engaged on a number of occasions to programme manage the ongoing development of additional service functionality.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Marketing Director

  • 1993 - 2002

  9 years and a number of positions held in Nokia's Network division. Based in UK but with UK and European responsibilities. Headed the UK networks systems business unit for 3 years. Also held Network Systems Sales Director and UK Networks Marketing Director positions. Managed a team of 40+ sales support and technical professionals.

• Head of Fixed Switching Business Unit

  • Sep 1997 - Sep 1999

  Responsible for Nokia's fixed switching (telephone exchange) business in the UK. The UK was Nokia's largest and most influential market for this product line and me and my team delivered products and support to a number of challenger fixed network operators.



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Marketing Manager

  • 1987 - 1993

  Several positions held in Nortel's Public Switching Division in UK. Managed large bids and was responsible for all aspects of pricing of a complex and diverse product portfolio. Several positions held in Nortel's Public Switching Division in UK. Managed large bids and was responsible for all aspects of pricing of a complex and diverse product portfolio.



BT

• Belgium
• Financial Services
• 1 - 100 Employee

• Procurement Manager

  • Mar 1986 - Oct 1986

  Responsible for managing procurement of mainframe computers for billing and data centres. Responsible for managing procurement of mainframe computers for billing and data centres.



Plessey

• Telecommunications
• 100 - 200 Employee

• Sales Engineer

  • 1983 - 1986

  Developed and managed tendering processes and tools to allow the acceleration of bidding for BT local and trunk exchanged business. Developed and managed tendering processes and tools to allow the acceleration of bidding for BT local and trunk exchanged business.