Experience

Raydiant

• United States
• Software Development
• 1 - 100 Employee

• Manager of Support

  • Dec 2021 - 2 years 1 month

  Vilnius



Bazaarvoice

• United States
• Software Development
• 700 & Above Employee

• Team Lead, Technical Success

  • May 2021 - Dec 2021

  Vilniaus, Lithuania * Conducting interviews with candidates * Conducting repeating 1x1 meetings with my direct reports * Working on processes and process improvements to increase efficiency for the team and provide better solutions for our customers * Evaluating team performance on both individual and team level * Establishing performance improvement plans for underperforming employees * Delegating responsibilities to team members in various scope and difficulty * Working with internal teams to… Show more * Conducting interviews with candidates * Conducting repeating 1x1 meetings with my direct reports * Working on processes and process improvements to increase efficiency for the team and provide better solutions for our customers * Evaluating team performance on both individual and team level * Establishing performance improvement plans for underperforming employees * Delegating responsibilities to team members in various scope and difficulty * Working with internal teams to flush out processes that impact internal collaboration

• Technical Success Manager

  • Oct 2019 - May 2021

  Vilnius Providing in-depth technical support to various brands and retailers in the North-America region Troubleshooting Front-end, .xml, api, ftp, SEO, social media and other related issues Meeting with clients to provide guidance and troubleshoot issues via various meeting platforms Working with a wide range of teams internally and externally Handling escalations and frustrated clients Training new joiners from Vilnius, London and Austin Working with Salesforce, Jira, Confluence… Show more Providing in-depth technical support to various brands and retailers in the North-America region Troubleshooting Front-end, .xml, api, ftp, SEO, social media and other related issues Meeting with clients to provide guidance and troubleshoot issues via various meeting platforms Working with a wide range of teams internally and externally Handling escalations and frustrated clients Training new joiners from Vilnius, London and Austin Working with Salesforce, Jira, Confluence, Notion, FTP, AWS, API, Mode, Curalate, Instagram and Facebook Building knowledge base articles and confluence pages around various topics SME duties in SEO and Curalate Overviewing new joiners and reviewing their work during probationary periods Providing feedback to both new and senior colleagues Conducting meetings to improve teams knowledge and to provide constructive feedback



Revel Systems

• United States
• Software Development
• 300 - 400 Employee

• IT Support Specialist

  • Jan 2019 - Oct 2019

  Lithuania -Working with international customers in a fast-paced environment. -Helping customers with hardware configuration, networking, reporting, and payment processing issues. -Working with Zendesk; Jira and Salesforce. -Working with internal operations, sales, and billing departments. -Training new colleagues.



HARRAH'S ENTERTAINMENT LIMITED

• Guest Service Representative

  • Jun 2018 - Aug 2018

  Reno, Nevada Area Registering guests. Taking guest calls for additional services. Assisting VIP clients.



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2017 - Jul 2017

  Lithuania Working with international customers. Solving software and password problems. Logging and assisting with major incidents. Meeting KPI's and SLA's. Working with Service Now and screen share software.



Lithuanian Armed Forces

• Rifleman

  • Dec 2015 - Sep 2016

  Panevėžys, Panevėžio, Lithuania Voluntarily served in the Lithuanian Armed Forces.